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[Stephen Swaffer]

You could read Rusty's first post as:

"I wanted this product, tried to get it, but ran out of time because I have customer's to take care of.  Someday, I'm hoping to be in a position to buy another system and I REALLY, REALLY want to try Danley.  Maybe, just maybe I can get someone to listen before "someday" arrives.

More than once I have bought a tool that was not my first choice, but a tool in hand was better than a pic on the web or in a catalog-then eventually bought what I wanted.

Seems like Danley got the message, responded the best they could under the circumstances.  Hopefully Rusty is happy with the successful outcome of his post-and if things work out Rusty will be in the market for another system sooner rather than later and everyone will be happier.

[Ivan Beaver]

Except.........

I volunteer to set up a listening site right here just outside of Boston within a 2 hour drive of 4 states.

We might just take you up on that.  I have contacted the regional rep.  We will let him decide

[Doug Maye]

We might just take you up on that.  I have contacted the regional rep.  We will let him decide

I ran into the same situation. I was frustrated as all hell. Sooooooooo I zipped an email off to the fine folks at Danley. NEVER got a response. I was left feeling "unworthy" of owning Danley products.

[Ivan Beaver]

I ran into the same situation. I was frustrated as all hell. Sooooooooo I zipped an email off to the fine folks at Danley. NEVER got a response. I was left feeling "unworthy" of owning Danley products.

I know that for awhile the "general email went nowhere.

That is one thing I HATE about emails, you never know if it actually went through.

I have things all the time that just "disappear" without ever getting to where they were intended.

Maybe that is what happened to your email.  We are sorry if that is the case.

Call me old fashioned-but I like the confirmation of a phone call.  That way at least I KNOW I have talked to somebody.

I know the OP did call and talk to someone.  That is being looked into.  I have no idea or comment about that.

[Ray Aberle]

At least email has a bit of a record, as opposed to text messages. I HATE when people text me-- a) there's no record of it, and b) it's hard to write a message on a phone- unless it's a one word answer, I would prefer to email.

Actually, I find there's better records of an email then there is of a phone call-- at least there are email server logs and such.

Either way, glad every thing is getting worked out!

-Ray

[Ivan Beaver]

At least email has a bit of a record, as opposed to text messages. I HATE when people text me-- a) there's no record of it, and b) it's hard to write a message on a phone- unless it's a one word answer, I would prefer to email.

Actually, I find there's better records of an email then there is of a phone call-- at least there are email server logs and such.

Either way, glad every thing is getting worked out!

-Ray

I do agree that an email produces a "paper trail", which is very useful.

HOWEVER-I also know a lot of people who use email as an excuse for not following through.

"Well I sent an email"--------

DID YOU CALL and follow up?

They think an email-especially a "cold call" one is good enough.  How do you know the person got it? Unless you "read receipt" every one?

Sometimes a 5 minute conversation on a phone will take the place of an hours worth of emails AND is much more personal.

I remember going to trade shows and meeting people I talk to all the time and seeing what they really look like.  Email doesn't let you imagine like a phone conversation does.

BTW-that is good AND bad-------------

YES, there are advantages and disadvantages to both.

[Tim McCulloch]

My part in the dog pile dealt with the Manufacturer/Representative/Retailer model.  That's why I pointed out the sins of a former rep firm with a very big client... it can happen to *any* brand.

"Two minutes to places, Mr. Loman."

[Scott Holtzman]

At least email has a bit of a record, as opposed to text messages. I HATE when people text me-- a) there's no record of it, and b) it's hard to write a message on a phone- unless it's a one word answer, I would prefer to email.

Actually, I find there's better records of an email then there is of a phone call-- at least there are email server logs and such.

Either way, glad every thing is getting worked out!

-Ray

We us a ticket system at my IT company and I still have customers that text or email me directly and then wonder why they don't get immediate service.  The ticket system is managed by customer service, provides a record of all interactions and holds everyone accountable. 

[Ray Aberle]

We us a ticket system at my IT company and I still have customers that text or email me directly and then wonder why they don't get immediate service.  The ticket system is managed by customer service, provides a record of all interactions and holds everyone accountable.

I always tell people to NOT text me-- call our office number. If I am in the shop, I most likely won't have my mobile on me anyways, so "for best results" (read:quickest) call the office number and I'll get called to the phone.

-Ray

[Jay Marr]

We might just take you up on that.  I have contacted the regional rep.  We will let him decide

Please do. 
I'd be there in a heartbeat.

[ProSoundWeb Community]