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Author Topic: Need help on the A & H Forum website  (Read 883 times)

Debbie Dunkley

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Need help on the A & H Forum website
« on: June 07, 2021, 12:48:01 PM »

Anyone on the Allen & Heath forum willing to help me out?

I was informed of a password breach yesterday through Safari so I diligently went through and removed all the password info in the chain that could cause me a problem. I then tried to log into the Allen & Heath Forum today using the password I wrote down but it is kicking me out assuming I am a spammer. When I answer the question to prove I am a human and request access, it kicks me off again and has me start all over again - viscous cycle....

I need someone to go in to the forum and somehow contact one of the admins to get some help for me...... thankyou!!

https://community.allen-heath.com/forums/forum/qu
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Bob Stone

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Re: Need help on the A & H Forum website
« Reply #1 on: June 07, 2021, 01:15:02 PM »

Did you try a different browser and/or fully clear your cache/cookies?
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Debbie Dunkley

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Re: Need help on the A & H Forum website
« Reply #2 on: June 07, 2021, 02:12:16 PM »

Did you try a different browser and/or fully clear your cache/cookies?

Yes and still going round in circles....
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dave briar

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Re: Need help on the A & H Forum website
« Reply #3 on: June 07, 2021, 11:03:50 PM »

Debbie.  I just logged in with my old (stored by Safari) credentials and all went well.
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Andrew Broughton

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Re: Need help on the A & H Forum website
« Reply #4 on: June 08, 2021, 09:19:49 AM »

That's the worst forum in the world, second only to Facebook.

There's no "contact us" button to reach any admins, and that's necessary way too often when the forum doesn't work or you can't get logged in.
If you make a post and their software crashes (50% of the time), when you try to enter the message again, it blocks you thinking your a spammer.

If I hadn't already had a dLive before I saw this forum, it probably would have turned me off enough to look elsewhere.
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-Andy

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Debbie Dunkley

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Re: Need help on the A & H Forum website
« Reply #5 on: June 08, 2021, 10:20:08 AM »

That's the worst forum in the world, second only to Facebook.

There's no "contact us" button to reach any admins, and that's necessary way too often when the forum doesn't work or you can't get logged in.
If you make a post and their software crashes (50% of the time), when you try to enter the message again, it blocks you thinking your a spammer.

If I hadn't already had a dLive before I saw this forum, it probably would have turned me off enough to look elsewhere.

I agree...

I have been trying on and off and I get spam blocked when I try to reset my password. There is a message window where I can type a message to the admin folks but when I hit send, it just gives me the same spammer screen and the circle continues.....
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Ike Zimbel

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Re: Need help on the A & H Forum website
« Reply #6 on: June 08, 2021, 10:36:59 AM »

I agree...

I have been trying on and off and I get spam blocked when I try to reset my password. There is a message window where I can type a message to the admin folks but when I hit send, it just gives me the same spammer screen and the circle continues.....
I have made a couple of A&H peeps aware of this...they will look into it!
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Debbie Dunkley

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Re: Need help on the A & H Forum website
« Reply #7 on: June 08, 2021, 10:45:18 AM »

I have made a couple of A&H peeps aware of this...they will look into it!

Thank you Ike!!! Appreciated.
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Andrew Broughton

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Re: Need help on the A & H Forum website
« Reply #8 on: June 08, 2021, 06:33:09 PM »

I have made a couple of A&H peeps aware of this...they will look into it!
They should just shut down that forum. It's an embarrassment.
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-Andy

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Mike Caldwell

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Re: Need help on the A & H Forum website
« Reply #9 on: June 08, 2021, 09:01:30 PM »

I know if you go back to edit a post (you only have something like within 5 minutes to do it)
you need to be sure to un-check the box that says something like "keep a log of this edit".
If you do not un-check that box you get stuck as for some reason it thinks your a spammer.

ProSoundWeb Community

Re: Need help on the A & H Forum website
« Reply #9 on: June 08, 2021, 09:01:30 PM »


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