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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => LAB: The Classic Live Audio Board => Topic started by: Marc Holland on July 19, 2019, 02:49:57 pm

Title: Turbosound FlexArray Diaphragm Sources
Post by: Marc Holland on July 19, 2019, 02:49:57 pm
Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ? I finally got a response from MusicTribe part department after a week of multiple emails.  You can't call them anymore as they no longer have a working phone number.  This box was just discontinued in 2016.  It has a "10 year warranty" but no replacement parts for purchase?? Anyone know of a suitable replacement if they totally drop the ball on this? Thanks in advance.

Response from MusicTribe below:


"Regarding your inquiry: Need a RD117 for FlexAarray.
Dear Marc,

I apologize for the delayed response as our parts team has been re-staffed in the previous week. Unfortunately we do not stock the items you have requested any longer. I also checked with our UK team to see if they possibly had these parts but they have never carried them. I apologize for any inconvenience.

Thank you again for contacting us and please let me know if I can be of further assistance or if you have any further question. Alternatively please visit our website for support and further information.

Kind regards

Colton Schaum
Your CARE Parts Champion
Music
Tel:
Web: www.musictribe.com"
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Art Welter on July 19, 2019, 03:36:05 pm
Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ?
Marc,

The response you got from the Tribe sucks.

The Speaker Exchange in Florida:
https://reconingspeakers.com/product/turbosound-tfa600h-tfa600hw-tfa600hdp-cd117-diaphragm-2/

And Rüegsegger Acoustics in Switzerland:
http://www.sicken.ch/pi/en/turbosound-rd-117-diaphragm-cd-117.html

appear to both carry diaphragms that should work.

Good luck!

Art
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Doug Johnson on July 19, 2019, 03:42:52 pm
You might try contacting Steve Payne at Soundworks in Richmond, VA.  He is on this site as well.  He has a sizable inventory of pre-Music Tribe Turbosound.  If anybody will know where to source replacements, it will be him.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Marc Holland on July 19, 2019, 05:21:28 pm
You might try contacting Steve Payne at Soundworks in Richmond, VA.  He is on this site as well.  He has a sizable inventory of pre-Music Tribe Turbosound.  If anybody will know where to source replacements, it will be him.

Thanks Doug.  I tried Steve before I posted.  I bought and odd end from him for this system before.  Even he was stumped.  But, he's checking a source for me.

Marc,

The response you got from the Tribe sucks.

The Speaker Exchange in Florida:
https://reconingspeakers.com/product/turbosound-tfa600h-tfa600hw-tfa600hdp-cd117-diaphragm-2/

And Rüegsegger Acoustics in Switzerland:
http://www.sicken.ch/pi/en/turbosound-rd-117-diaphragm-cd-117.html

appear to both carry diaphragms that should work.

Good luck!

Art

I tried both last week Art.  They both were out of stock.  We are MusicTribe dealers and can't get our hands on them.  Both companies were in the same boat we were in.  I was hoping there was an off the shelf replacement that someone knew of. Thanks though!
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Scott Holtzman on July 19, 2019, 07:35:42 pm
Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ? I finally got a response from MusicTribe part department after a week of multiple emails.  You can't call them anymore as they no longer have a working phone number.  This box was just discontinued in 2016.  It has a "10 year warranty" but no replacement parts for purchase?? Anyone know of a suitable replacement if they totally drop the ball on this? Thanks in advance.

Response from MusicTribe below:


"Regarding your inquiry: Need a RD117 for FlexAarray.
Dear Marc,

I apologize for the delayed response as our parts team has been re-staffed in the previous week. Unfortunately we do not stock the items you have requested any longer. I also checked with our UK team to see if they possibly had these parts but they have never carried them. I apologize for any inconvenience.

Thank you again for contacting us and please let me know if I can be of further assistance or if you have any further question. Alternatively please visit our website for support and further information.

Kind regards

Colton Schaum
Your CARE Parts Champion
Music
Tel:
Web: www.musictribe.com"

Man I hope they are not hard to find too long or we will have way too many Turbosound boxes!
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Peter Morris on July 19, 2019, 11:08:45 pm
Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ? I finally got a response from MusicTribe part department after a week of multiple emails.  You can't call them anymore as they no longer have a working phone number.  This box was just discontinued in 2016.  It has a "10 year warranty" but no replacement parts for purchase?? Anyone know of a suitable replacement if they totally drop the ball on this? Thanks in advance.

Response from MusicTribe below:


"Regarding your inquiry: Need a RD117 for FlexAarray.
Dear Marc,


I apologize for the delayed response as our parts team has been re-staffed in the previous week. Unfortunately we do not stock the items you have requested any longer. I also checked with our UK team to see if they possibly had these parts but they have never carried them. I apologize for any inconvenience.

Thank you again for contacting us and please let me know if I can be of further assistance or if you have any further question. Alternatively please visit our website for support and further information.

Kind regards

Colton Schaum
Your CARE Parts Champion
Music
Tel:
Web: www.musictribe.com"

Hi Marc,

I would ask on the Turbosound users facebook page.

https://www.facebook.com/groups/1945383432352962/
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Alberto Escrina on July 20, 2019, 12:24:15 pm
Hi Marc. If, at this time you are not getting any useful feedback, note that Turbosound as most of system designers/manufacturers, don't make their loudspeakers or compression drivers. They employ OEM devices from several well known manufacturers around the globe.
If you or anyone can put a close picture of the compression driver's outside and inside and the diaphragm itself, perhaps we could identify brand and model for helping you.
Regards,
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Rick Alan on July 21, 2019, 09:54:54 am
Lennox Foster of Sound Media in south FL has the largest inventor of flex and flashline pre MG. If anyone will know it will be him.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Steve Payne on July 22, 2019, 01:09:00 pm
I have talked with Marc on the phone and contacted a GB Turbosound friend.  Hopefully we are making progress and finding the parts he needs.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Marc Holland on July 30, 2019, 11:26:02 am
Thanks everyone.  And thanks Steve! He got the wheel turning.  I finally got the UK parts department to ship me one from their limited remaining stock.  I'm not too optimistic about the future of this box though. It should never take that much effort to track down an essential spare part.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Steven Eudaly on July 30, 2019, 11:55:34 am
Before purchasing d&b V in 2016, we were considering FlexArray. Steve Payne was kind enough to spend a good 30 minutes on the phone with me talking about how great the system had been for Soundworks, but even then he was wary of the future with Music Tribe/Group now at the helm of Turbosound, which is one of several reasons we ultimately decided on d&b even at a substantial premium. It's sad to see those concerns becoming reality, but I'm endlessly thankful for the advice Steve provided.

This message board is such a wonderful community.

Good luck, Marc. Hope you're able to find some reliable parts sources.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Tim McCulloch on July 30, 2019, 12:07:16 pm
Before purchasing d&b V in 2016, we were considering FlexArray. Steve Payne was kind enough to spend a good 30 minutes on the phone with me talking about how great the system had been for Soundworks, but even then he was wary of the future with Music Tribe/Group now at the helm of Turbosound, which is one of several reasons we ultimately decided on d&b even at a substantial premium. It's sad to see those concerns becoming reality, but I'm endlessly thankful for the advice Steve provided.

This message board is such a wonderful community.

Good luck, Marc. Hope you're able to find some reliable parts sources.

Steve, we considered FlexArray briefly back when it was a new-ish product.  My boss wasn't convinced that Turbo would be in business in another 5 years and we went with another brand.

Music Group has become a shit stain spread across the Professional audio market.  Evisceration of Midas/KT, bastardization of the Turbo name for MI sales (sure, that's where the money is but you need the Patina of Professional to sustain the name), etc.  While I doubt that either Midas or Turbo would have survived on their own (Bosch was weeks from shutting down Midas/KT, I'm told) what Music Group has done to them has left shells of their former selves in the professional audio sphere.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Chris Hindle on July 30, 2019, 12:43:14 pm
Thanks everyone.  And thanks Steve! He got the wheel turning.  I finally got the UK parts department to ship me one from their limited remaining stock.  I'm not too optimistic about the future of this box though. It should never take that much effort to track down an essential spare part.
ONE? Really?
I would have hit them for 2, minimum.
i think i would be looking at a new rig too.
Sell this one off while it is in working condition.
Chris.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Peter Morris on July 30, 2019, 08:03:33 pm
Steve, we considered FlexArray briefly back when it was a new-ish product.  My boss wasn't convinced that Turbo would be in business in another 5 years and we went with another brand.

Music Group has become a shit stain spread across the Professional audio market.  Evisceration of Midas/KT, bastardization of the Turbo name for MI sales (sure, that's where the money is but you need the Patina of Professional to sustain the name), etc.  While I doubt that either Midas or Turbo would have survived on their own (Bosch was weeks from shutting down Midas/KT, I'm told) what Music Group has done to them has left shells of their former selves in the professional audio sphere.

Absolutely – We did have a reasonable amount of Flex which I have recently sold like Steve. They were a great box but it’s exactly as you said unfortunately  :(
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Steve Payne on July 31, 2019, 12:12:55 pm
Absolutely – We did have a reasonable amount of Flex which I have recently sold like Steve. They were a great box but it’s exactly as you said unfortunately  :(

Turbosound served our company well for decades.  Through TMS, Flash/Flood, Aspect and Flex.  All great products at the top of their game.  Turbosound was guided and driven by brilliant and passionate people that loved audio.  Now it is a smoke and mirrors dumping ground for half baked MI products with 10 year warrantys backed up with no phone number and an email that is not answered.  Given Soundworks history if you look at who is now at the helm of Martin Audio it should come as no surprise that we chose the team at Martin as our partners for what we see as a bright and strong future.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Marc Holland on August 01, 2019, 03:29:07 pm
ONE? Really?
I would have hit them for 2, minimum.
i think i would be looking at a new rig too.
Sell this one off while it is in working condition.
Chris.

I asked....it was literally all they had available.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Scott Holtzman on August 01, 2019, 10:09:50 pm
I asked....it was literally all they had available.

Have you called precision devices?  My biz parter said they OEM many drivers from that period
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Mike Caldwell on August 02, 2019, 07:46:32 am
Post  a picture of the diaphragm and or driver, I bet someone here could identify it.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Chris G Hinds on August 03, 2019, 06:03:49 am
Good day to you all,
You may have seen my recent appointment to Lead Turbosound. For your information I joined Turbo back in 94 and those formative years gave me a base in what turbosounds identity should be. I can assure you that I will use every effort to bring the brand back to where you guys think it should be operating.
In the very near future you will see some products that I hope will make you consider turbo once more.
Feel free to contact me with concerns or ideas at any time. It would be a pleasure to talk with you all
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Karel Noon on August 03, 2019, 07:17:57 am
Good day to you all,
You may have seen my recent appointment to Lead Turbosound. For your information I joined Turbo back in 94 and those formative years gave me a base in what turbosounds identity should be. I can assure you that I will use every effort to bring the brand back to where you guys think it should be operating.
In the very near future you will see some products that I hope will make you consider turbo once more.
Feel free to contact me with concerns or ideas at any time. It would be a pleasure to talk with you all

Start by providing spare parts for old products ;)
Or stating clearly what products and why are not supported anymore, I think that would be very helpful.

New products? Less is more, not 25 lines, some only consisting of subwoofers....

Good luck, I think everyone would love to see turbo making a comeback.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Chris Hindle on August 03, 2019, 07:50:34 am
Good day to you all,
You may have seen my recent appointment to Lead Turbosound. For your information I joined Turbo back in 94 and those formative years gave me a base in what turbosounds identity should be. I can assure you that I will use every effort to bring the brand back to where you guys think it should be operating.
In the very near future you will see some products that I hope will make you consider turbo once more.
Feel free to contact me with concerns or ideas at any time. It would be a pleasure to talk with you all
Welcome to the forum Chris.
I believe the "rules" state that you should put your company affiliation in your signature line. That way, everyone knows who you are representing.

Now, "meat and potatoes" time.
Introducing new,exciting product is fine.
If I'm running a sound business and not a hobby shop, I NEED to know the following.
a> I'm buying several K$ of your gear. will I be supported in that investment for the next 6 or 8 years?
b> Will there still be value in that rig when I go to sell it off for the next rig?
c> If I am happy with the rig, and well supported, I'll keep it as a "B" or "C" rig. Will replacement parts and support be available in 10 and 15 years?
d> As a "weekend warrior", buying a part of Chris's old rig, will I be able to get parts and support when it is no longer "The Hot New Toy"?

Time will tell.
The current "management" does not inspire confidence for me to drop Piles-o-money on current Turbo product.

Chris.
Back last century, i spent a wack of time on TMS-3 and TMS-4 systems. 6 to 40 boxes.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Steve Payne on August 03, 2019, 09:20:11 am
Good day to you all,
You may have seen my recent appointment to Lead Turbosound. For your information I joined Turbo back in 94 and those formative years gave me a base in what turbosounds identity should be. I can assure you that I will use every effort to bring the brand back to where you guys think it should be operating.
In the very near future you will see some products that I hope will make you consider turbo once more.
Feel free to contact me with concerns or ideas at any time. It would be a pleasure to talk with you all

Hello Chris,

Congratulations on your new position with Turbosound.  I remember you from your original days.  Sincerely wishing you much success in reestablishing Turbosound as a serious professional speaker company.  There is a lot of work to do.  Supporting previous products and those who have invested in the brand is fundamental.  Please tell me what is the current and planned future availability of replacement drivers for TFA600 Flex Array?  There are thousands of these speakers in the market.  Thank you.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Peter Morris on August 04, 2019, 01:12:10 am
Good day to you all,
You may have seen my recent appointment to Lead Turbosound. For your information I joined Turbo back in 94 and those formative years gave me a base in what turbosounds identity should be. I can assure you that I will use every effort to bring the brand back to where you guys think it should be operating.
In the very near future you will see some products that I hope will make you consider turbo once more.
Feel free to contact me with concerns or ideas at any time. It would be a pleasure to talk with you all

Hi Chris,

Employers often select new employees based on the fact that the best indicator of future performance is their past performance. In general I think it’s fair to apply this assumption to companies especially where the Board / CEO / Owner remains unchanged – a leopard doesn’t change its spots.

In this respect when MG bought Turbosound they deleted the Flex Array and Flashline line arrays.  Not only that, there was no immediate replacement for these systems and obtaining spare parts became difficult if not impossible. 

This left the loyal Turbosound pro-users like me in a very precarious position. We owned a great product that did not appear to have a future. Its resale value had plummeted on the announcement of the purchase by MG based on what people were expecting to happen, and later proved correct.

Eventually, like many other Turbosound users I sold all of our Flex at a ridiculous low price and bought something else.  This experience also prompted me to sell our Midas Pro2 and I am now trying to minimise our inventory of Lab Gruppen and Lake. These are all wonderful products, but not something I want to own based on MG past performance in the Pro sector.

Having said that I’m happy to buy Behringer MI products, they seem to be reasonably reliable and offer good performance for the price. When they fail, if I can’t fix them I can afford to put them in the bin.

Anyway … Congratulations on your new position. There were some great people at Turbosound and it would be nice if some of these could prove me wrong – wishing you all the best.

Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Karel Noon on August 04, 2019, 04:40:02 pm
BTW. The big flashline Array was probably one of the best I ever heard. To bad it’s gone
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Steve Payne on August 05, 2019, 09:41:14 am
BTW. The big flashline Array was probably one of the best I ever heard. To bad it’s gone

I heard it when Sully brought the demo rig through Richmond.  Very impressive.  Just like 4 or so other top tier line arrays already in the market with years of rider acceptance behind them.  Flashline got no traction and they sold a total of zero new systems in the US.  (Don't know about the rest of the world but I'm guessing that reaction was an international phenomenon.)  The demo rig was offered to me at a fire sale price after it sat in warehouse here in the states unused for about a year.  I declined.  I imagine the price kept getting better as Lennox Foster with SoundMedia in South Florida bought the demo rig about six months after that. As far as I know he has the only system in the world.
Title: Re: Turbosound FlexArray Diaphragm Sources
Post by: Karel Noon on August 05, 2019, 04:55:21 pm
Too bad but that was almost foreseeable.
For me when I heard the Demo it surpassed the other arrays at that time, but by now it will probably be outperformed by Adamsin E series or other systems.

Hey Chris,
Is it possible to shed a little light on the future of old systems? Thanks :)