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Title: Additional Factors Churches Should Be Looking For With Systems Integrators
Post by: M. Erik Matlock on June 04, 2019, 07:31:47 am
More Risk Management: Additional Factors Of What Churches Should Be Looking For With Systems Integrators (https://www.prosoundweb.com/channels/church/more-risk-management-additional-factors-of-what-churches-should-be-looking-for-with-systems-integrators/)
Meeting and exceeding a client's expectations should be the primary goal for every new system project.
By Michael Fay • June 4, 2019


In part 1 of this series (also with Dan Nelson), we detailed the technical risks that churches should be aware of when considering AV integrators for hire. But that’s only one aspect – this time we look at risks of a more non-technical nature that are important to understand as well.

Managing Expectations
Meeting and exceeding a client’s expectations should be the primary goal for every new system project. To do so, the integrator must first fully understand those expectations.

In most cases, the overriding expectations are communicated through a list of “functional or operational” goals. The customer wants the system to be able to do this or that. There’s usually nothing “technical” about these goals and expectations...

Continue reading here: https://www.prosoundweb.com/channels/church/more-risk-management-additional-factors-of-what-churches-should-be-looking-for-with-systems-integrators/