ProSoundWeb Community

Site Rules, Bugs, Comments, Content and Forum Announcements => Bugs & Comments => Topic started by: Travis_Valois on May 28, 2019, 06:48:50 pm

Title: No longer access through Tapatalk
Post by: Travis_Valois on May 28, 2019, 06:48:50 pm
Try to access any forum through Tapatalk, and get this screen. Cleared cache and data, try to login and keep getting network errors.


Samsung Galaxy S9, all up to date.
Title: Re: No longer access through Tapatalk
Post by: Mac Kerr on May 28, 2019, 07:45:32 pm
Try to access any forum through Tapatalk, and get this screen. Cleared cache and data, try to login and keep getting network errors.

Nothing changed here, and no other reports yet from Tapatalk users.

Mac
Title: Re: No longer access through Tapatalk
Post by: David Sturzenbecher on May 28, 2019, 09:53:07 pm
Try to access any forum through Tapatalk, and get this screen. Cleared cache and data, try to login and keep getting network errors.


Samsung Galaxy S9, all up to date.

I am having the same issue today starting around 4:15 CST.  I for sure thought it was on my end because I logged in from a vehicle in the middle of a WiFi to LTE change, and various apps can get screwing when I do that.   I did the same as you, even deleted and installed the app.  No luck.
Title: Re: No longer access through Tapatalk
Post by: Travis_Valois on May 28, 2019, 11:06:16 pm
Nothing changed here, and no other reports yet from Tapatalk users.

Mac




I can access other forums through the Tapatalk app. I've  cleared cache and data, uninstalled, then restarted my phone, then reinstalled. Get the same screen when accessing any threads, and get network error when trying to log in. I can only access the forum through a browser
Title: Re: No longer access through Tapatalk
Post by: Mac Kerr on May 29, 2019, 11:32:46 am
I can access other forums through the Tapatalk app. I've  cleared cache and data, uninstalled, then restarted my phone, then reinstalled. Get the same screen when accessing any threads, and get network error when trying to log in. I can only access the forum through a browser

I have sent the webmaster a link to this thread.

Mac
Title: Re: No longer access through Tapatalk
Post by: Andrew Broughton on May 29, 2019, 11:58:45 am
Can confirm. Failing on iOS as well.
Title: Re: No longer access through Tapatalk
Post by: Ernie Black on May 29, 2019, 02:51:07 pm
We are in the process of upgrading the forums to a new server in order to provide the latest version of the Ubuntu Linux OS (the previous version was EOL and no upgrade path, requiring the change). While for the most part the forums are running as they should, this requires an upgrade to Tapatalk, which I will implement as soon as the transition is complete. If you notice a few minutes downtime during the day, this is why, but it will only be a few minutes at a time. End result is keeping the server and forums up-to-date!
Title: Re: No longer access through Tapatalk
Post by: Travis_Valois on May 30, 2019, 01:31:31 am
We are in the process of upgrading the forums to a new server in order to provide the latest version of the Ubuntu Linux OS (the previous version was EOL and no upgrade path, requiring the change). While for the most part the forums are running as they should, this requires an upgrade to Tapatalk, which I will implement as soon as the transition is complete. If you notice a few minutes downtime during the day, this is why, but it will only be a few minutes at a time. End result is keeping the server and forums up-to-date!


Thank you for the information. Hope all goes smoothly with no issues. 😁
Title: Re: No longer access through Tapatalk
Post by: Jason Glass on June 01, 2019, 12:22:23 am
Try to access any forum through Tapatalk, and get this screen. Cleared cache and data, try to login and keep getting network errors.


Samsung Galaxy S9, all up to date.

Same symptoms as the others.  Same exhaustive & skilled troubleshooting measures.  Three days later, still no Prosoundweb on Tapatalk.  It's gone.  Please fix it.
Title: Re: No longer access through Tapatalk
Post by: Johannes Halvorsen on June 01, 2019, 05:00:56 am
Me three. It's simply gone. No PSW in Tapatalk.
Title: Re: No longer access through Tapatalk
Post by: Rob Spence on June 01, 2019, 01:05:35 pm
Yup, me too. I tried for a couple of days and then simply gave up and deleted Tapatalk (which I have loved using for so long).
One other forum I used to participate in discontinued Tapatalk due to policies. I had to give up that forum (actually a dozen sub forums) as reading was now too hard.

This one may be next.
Title: Re: No longer access through Tapatalk
Post by: Cailen Waddell on June 02, 2019, 01:27:17 pm
I have sent the webmaster a link to this thread.

Mac

I also can not see The forums in Tapatalk any more.  Are there any updates?  This is pretty long outage...
Title: Re: No longer access through Tapatalk
Post by: Jason Glass on June 03, 2019, 10:42:14 pm
Six days now since first reported, and still no Tapatalk.
Title: Re: No longer access through Tapatalk
Post by: Patrick Cognitore on June 06, 2019, 11:27:55 am
Assuming the forum outage yesterday was for maintenance, has Tapatalk function been restored for anyone?
Title: Re: No longer access through Tapatalk
Post by: Will Knight on June 06, 2019, 03:40:22 pm
Can confirm. Failing on iOS as well.

Same here...noticed it within the past week....tried reinstallation...nah! ....tried Pro version.......nada...
Title: Re: No longer access through Tapatalk
Post by: David Sturzenbecher on June 06, 2019, 03:48:00 pm
Assuming the forum outage yesterday was for maintenance, has Tapatalk function been restored for anyone?

Negative
Title: Re: No longer access through Tapatalk
Post by: Jordan Wolf on June 06, 2019, 06:53:57 pm
Ernie,

Thanks for the heads-up!

I was really getting worried that the treasure trove of these forums was lost for good!

First Tapatalk, then the webpage itself...Iíve been in withdrawal!

Glad to see itís back up.
Title: Re: No longer access through Tapatalk
Post by: Warrick Moore on June 10, 2019, 06:32:22 pm
10th June and still no tapatalk?
Title: Re: No longer access through Tapatalk
Post by: Scott Holtzman on June 10, 2019, 07:46:03 pm
We are in the process of upgrading the forums to a new server in order to provide the latest version of the Ubuntu Linux OS (the previous version was EOL and no upgrade path, requiring the change). While for the most part the forums are running as they should, this requires an upgrade to Tapatalk, which I will implement as soon as the transition is complete. If you notice a few minutes downtime during the day, this is why, but it will only be a few minutes at a time. End result is keeping the server and forums up-to-date!

Hi Ernie - I have been a member around here for a few years and would be more than happy to help if you need some assistance. 

In my other vocation I am a network engineering director for a open source focused, publicly traded cloud hosting company, bottom line real strong in Linux and I am sure we can slay this dragon.

Let me know if you would like some help.  PM or my email is in sig.

Title: Re: No longer access through Tapatalk
Post by: Jason Glass on June 14, 2019, 09:08:50 pm
2.5 weeks after first report, 17 days, still no joy.  IT'S BROKEN.  If you're not putting any effort into to this, just say so, so that we can uninstall an invasive data-stealing app that we only tolerated for this forum.  Or at least post occasional updates about your progress or lack of it.  But this silence is maddening.
Title: Re: No longer access through Tapatalk
Post by: Andrew Broughton on June 15, 2019, 05:53:57 pm
2.5 weeks after first report, 17 days, still no joy.  IT'S BROKEN.  If you're not putting any effort into to this, just say so, so that we can uninstall an invasive data-stealing app that we only tolerated for this forum.  Or at least post occasional updates about your progress or lack of it.  But this silence is maddening.
I feel like nobody at PSW even reads these threads.
e.g. 16+ months and this issue (https://forums.prosoundweb.com/index.php/topic,166564.0.html) still isn't fixed. Even after multiple PMs, no reply at all from Ernie.



Why even have a bug reports forum?
Title: Re: No longer access through Tapatalk
Post by: Guy Graham on June 17, 2019, 09:00:52 am
What seems truly bizarre is that my Android phone with Tapatalk still installed (but no evidence there of my subscription to / existence of the forum) is managing to still continue sending me TT notifications of new PSW topics!
Title: Re: No longer access through Tapatalk
Post by: Bob Charest on June 17, 2019, 09:19:57 am
I have sent the webmaster a link to this thread.

Mac
Hi Mac,

You know I appreciate all you and others do (like Ernie) to keep things going here at PSW.

I know you sent a link to the webmaster about this, but, as there is no resolution, I and others would at least like a status on this. Using my mobile device for PSW is much more inconvenient as the forum is not coded to be responsive to various device screen sizes.

Is there any update on this that could either inform us of a rough date that the Tapatalk interface will be restored or that it will not be?

Best regards,
Bob Charest
Title: Re: No longer access through Tapatalk
Post by: Debbie Dunkley on June 17, 2019, 01:03:40 pm
I've been waiting for over a year to be able to use the 'Curve' look and layout again. I just preferred it. I was originally told it would be fixed in a couple of weeks.
If it isn't coming back in 100% working condition then that is fine and isn't a huge deal - I'd just like to know.
Let me just say though I also appreciate VERY MUCH the work that must go into keeping this website going....
Title: Re: No longer access through Tapatalk
Post by: Jason Glass on June 18, 2019, 07:43:14 pm
Sitting here wondering how many calls I'd be getting for gigs if I did mine with this lack of attention to detail and failure to deliver industry-standard performance.

No I'm not.  It's zero A-level clients and maybe a few undesirables that merely pay gas money.

In pro audio, we fix it.  We make it work.  We do it now.  If it's not in the budget or achievable in time, we tell them so, and offer at least alternative immediate solutions.  If we're skilled and equipped enough to do so.  Some of us are, always, by careful design.  We don't give our clients or their associates unpreambled silence for weeks, ever.  Not under any circumstances.

We all have life-shaking events.  We don't disappear when they hit.  We disappear very shortly after we do what has to be done to pass along responsibility, then we go off the grid to lead our families and to heal.  Then the unreasonable ones can go to Hell.

BUT, if I drop dead tonight, I have measures in place to assure that my clients at least know that they need to replace me.  And most of them will have access to show-critical files that I've created, in order to assist my successor.  The show will go on, because...

THE SHOW MUST GO ON.  Right now the stage has been dark for weeks for too many patrons.
Title: Re: No longer access through Tapatalk
Post by: Scott Holtzman on June 19, 2019, 02:21:03 am
Sitting here wondering how many calls I'd be getting for gigs if I did mine with this lack of attention to detail and failure to deliver industry-standard performance.

No I'm not.  It's zero A-level clients and maybe a few undesirables that merely pay gas money.

In pro audio, we fix it.  We make it work.  We do it now.  If it's not in the budget or achievable in time, we tell them so, and offer at least alternative immediate solutions.  If we're skilled and equipped enough to do so.  Some of us are, always, by careful design.  We don't give our clients or their associates unpreambled silence for weeks, ever.  Not under any circumstances.

We all have life-shaking events.  We don't disappear when they hit.  We disappear very shortly after we do what has to be done to pass along responsibility, then we go off the grid to lead our families and to heal.  Then the unreasonable ones can go to Hell.

BUT, if I drop dead tonight, I have measures in place to assure that my clients at least know that they need to replace me.  And most of them will have access to show-critical files that I've created, in order to assist my successor.  The show will go on, because...

THE SHOW MUST GO ON.  Right now the stage has been dark for weeks for too many patrons.

Yeah I don't get it Jason.  It is simply not that hard.  Service might need to be restarted or some config changes as a result of the updates.  In any case it needs to be fixed. 

Asking for help is strength not weakness, I wish they would reach out to me, would love to give something so tangible back to the community.
Title: Re: No longer access through Tapatalk
Post by: Patrick Cognitore on June 24, 2019, 03:47:42 pm
Yeah, I uninstalled Tapatalk weeks ago from my Android I'm occasionally getting email notifications from TT regarding threads I was previously subscribed to on the app. Very strange.
What seems truly bizarre is that my Android phone with Tapatalk still installed (but no evidence there of my subscription to / existence of the forum) is managing to still continue sending me TT notifications of new PSW topics!
Title: Re: No longer access through Tapatalk
Post by: Bob Charest on June 24, 2019, 09:34:26 pm
A status would be welcome. I hate having to use a web screen for a site that isnít written responsively.
Title: Re: No longer access through Tapatalk
Post by: David Sturzenbecher on June 24, 2019, 09:59:39 pm
A status would be welcome. I hate having to use a web screen for a site that isnít written responsively.

Sound Forums still works on Tapatalk... just saying.
Title: Re: No longer access through Tapatalk
Post by: Scott Holtzman on June 25, 2019, 02:25:27 am
Sound Forums still works on Tapatalk... just saying.

Sound forums?
Title: Re: No longer access through Tapatalk
Post by: Patrick Cognitore on June 25, 2019, 12:02:20 pm
Sound Forums still works on Tapatalk... just saying.

Sound forums are mobile friendly, which for me negates the need to even use TT.

Sound forums?

https://soundforums.net/community/ (https://soundforums.net/community/)

Title: Re: No longer access through Tapatalk
Post by: Nikhil Mulay on June 27, 2019, 06:17:46 am
Any resolution to this yet? It's been very difficult following on a web page on the phone. Anyway fingers crossed I get my morning read on tapatalk again.
Title: Re: No longer access through Tapatalk
Post by: Cailen Waddell on July 09, 2019, 09:21:02 pm
Any resolution to this yet? It's been very difficult following on a web page on the phone. Anyway fingers crossed I get my morning read on tapatalk again.

I guess it appears we will not get Tapatalk back.  Itís really too bad - it was my preferred way to read the forum.  The forum just sucks on mobile...   
Title: Re: No longer access through Tapatalk
Post by: Jason Glass on July 09, 2019, 10:12:50 pm
I guess it appears we will not get Tapatalk back.  Itís really too bad - it was my preferred way to read the forum.  The forum just sucks on mobile...

The indifference of those responsible is disappointing, to say the least and being far kinder than warranted.  He/she/their lack of communication, disregard for web forum industry standards, and apparently nonexistent attention to user experience are most certainly not remotely close to professional audio industry standards of service.

I'm not ungrateful for this "free" service to our industry.  I actually quite adore it.  But it's not free.  It's a revenue generating tool for NewBay Media, LLC.  Which is of course totally fine.  It's just frustrating that it seems to have lost its way and forgotten the codes by which its patrons live and utterly fails to put on a reasonably convincing show for us.
Title: Re: No longer access through Tapatalk
Post by: David Sturzenbecher on July 09, 2019, 10:45:11 pm
The indifference of those responsible is disappointing, to say the least and being far kinder than warranted.  He/she/their lack of communication, disregard for industry standards, and apparently nonexistent attention to user experience are most certainly not remotely close to professional audio industry standards of service.

What's really sad is that they know that they control all the circuit breakers.  The moment that any one of us fires these impostors from our show, as they well deserve, we isolate ourselves from the great community that gathers here.

And BTW, I'm not ungrateful for this "free" service to our industry.  I actually quite adore it.  But it's not free.  It's a revenue generating tool for NewBay Media, LLC.  Which is of course totally fine.  It's just frustrating that it seems to have lost its way and forgotten the codes by which its patrons live and utterly fails to put on a reasonably convincing show for us.

Just remember... We are not this forums customers. We are this forums product.   
Title: Re: No longer access through Tapatalk
Post by: Jason Glass on July 09, 2019, 10:53:48 pm
Just remember... We are not this forums customers. We are this forums product.

I respectfully disagree.  Every click on every page of this site generates ad revenue for NewBay.  It's the way of the new web world.

EDIT:. Uugh.  Oh, yeah.  Its customers are its advertisers.  Duh.  I am sufficiently corrected, but no less annoyed. 
Title: Re: No longer access through Tapatalk
Post by: Rob Spence on July 09, 2019, 11:03:02 pm
I respectfully disagree.  Every click on every page of this site generates ad revenue for NewBay.  It's the way of the new web world.

I am very disappointed about dropping Tapatalk support. I hate the web view.

Lacking Tapatalk has reduced my participation in this and several other forums. In fact I have dropped out of 2 forums that I paid memberships for.

I find it absurd that management has not had the courage to tell us what is going on. Perhaps their goal is to kill the forum altogether?
Title: Re: No longer access through Tapatalk
Post by: Jason Glass on July 10, 2019, 11:38:22 am
Waking up this morning in a better mood and looking back on my posts, now I'm sorry for my sourness and being so harsh.
I shouldn't behave like such an entitled child and my frustration doesn't excuse it.  I beg your pardon.

But please fix this if you can.

 
The indifference of those responsible is disappointing, to say the least and being far kinder than warranted.  He/she/their lack of communication, disregard for web forum industry standards, and apparently nonexistent attention to user experience are most certainly not remotely close to professional audio industry standards of service.

I'm not ungrateful for this "free" service to our industry.  I actually quite adore it.  But it's not free.  It's a revenue generating tool for NewBay Media, LLC.  Which is of course totally fine.  It's just frustrating that it seems to have lost its way and forgotten the codes by which its patrons live and utterly fails to put on a reasonably convincing show for us.
Title: Re: No longer access through Tapatalk
Post by: Scott Holtzman on July 10, 2019, 11:56:02 am
Waking up this morning in a better mood and looking back on my posts, now I'm sorry for my sourness and being so harsh.
I shouldn't behave like such an entitled child and my frustration doesn't excuse it.  I beg your pardon.

But please fix this if you can.

I think it was justified.  Not communicating is the cardinal sin, second is not asking for help.

Title: Re: No longer access through Tapatalk
Post by: Brian Larson on July 19, 2019, 03:29:10 pm
Any updates, Mac?
Title: Re: No longer access through Tapatalk
Post by: Travis_Valois on August 01, 2019, 06:29:05 pm
Looking at reviews on the Tapatalk app in the playstore, seems it's an issue with access to other forums.