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Title: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 28, 2018, 06:47:29 pm
Put the rack and s16 together this morning.  Had everything working and configured over my home wifi.

Went to add the unifi access point and everything went South. There in followed a 5 hour chat with their tech support and still no closer to having mixing station recognize the mixer.

I do have both 2g and 5g networks configured on the AP and both of my tablets now will connect, but I can't get any farther.

To rub salt in the wounds, I tried to go back to my home wifi and that won't work now either.

Any help will be greatly appreciated.

Current settings ip 10.0.0.243 subnet 255.255.255.0 gateway 10.0.0.1

Sent from my Moto Z (2) using Tapatalk
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Lou Kohley on October 28, 2018, 07:39:12 pm
I recently setup one of these. I had to uncheck the uptime monitoring and email alerts. It was under “site” in the settings I think. I’ll try and find the link soon.

LOU
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 28, 2018, 08:40:11 pm
I recently setup one of these. I had to uncheck the uptime monitoring and email alerts. It was under “site” in the settings I think. I’ll try and find the link soon.

LOU
Thanks Lou, but I believe we got that turned off during the marathon chat.

At this point, it has to be something stupid in the mixer itself as I can't connect with the household network which worked earlier today, or a spare Linksys I have, in addition to the unifi AP.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on October 28, 2018, 09:13:57 pm
What's the IP of the x32 and what's the IP of your computer?

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 28, 2018, 09:38:07 pm
What's the IP of the x32 and what's the IP of your computer?

Sent from my Pixel using Tapatalk
No computer in the mix, just trying to get Android tablet through wifi to the x32.

I have even done a factory reset now, and still can't connect with any of the three WiFi networks I have set up.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on October 28, 2018, 10:00:45 pm
Does your Android tablet have an IP?
Does it show connected to the wifi?

As an example, heres my current WiFi settings shown on my android phone
Don't try to copy these settings, but see if you can find this screen on your tablet.
No computer in the mix, just trying to get Android tablet through wifi to the x32.

I have even done a factory reset now, and still can't connect with any of the three WiFi networks I have set up.

Sent from my Moto Z (2) using Tapatalk
(https://uploads.tapatalk-cdn.com/20181029/7f1ab3fabab4b2ca4e597f8dbdea6791.jpg)

Sent from my Pixel using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 28, 2018, 10:10:59 pm
Does your Android tablet have an IP?
Does it show connected to the wifi?

As an example, heres my current WiFi settings shown on my android phone
Don't try to copy these settings, but see if you can find this screen on your tablet.(https://uploads.tapatalk-cdn.com/20181029/7f1ab3fabab4b2ca4e597f8dbdea6791.jpg)

Sent from my Pixel using Tapatalk
When connected to the Linksys router the Android tablet shows 192.168.1.140

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on October 28, 2018, 10:34:06 pm
When connected to the Linksys router the Android tablet shows 192.168.1.140

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ok.
Assuming you want to use the Linksys router, change the IP of your x32 to be:
192.168.1.199
subnet mask 255.255.255.0
gateway / router: leave this blank. (if it doesn't let you leave it blank, you can make it 192.168.1.1 but preferably it should be blank)

save, reboot the x32.
once it comes back up, open mixing station and type in the IP 192.168.1.199 as the 'console IP'.
Can you connect?
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Russell Ault on October 28, 2018, 10:39:12 pm
When connected to the Linksys router the Android tablet shows 192.168.1.140

IP addresses are typically network-specific; what does your tablet show when you're hooked into the UniFi AP (since that's ultimately the network that you're trying to make work)?

-Russ
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Lou Kohley on October 28, 2018, 10:41:13 pm
Perhaps it’s the gateway address. The ubiquiti stuff is usually 192.168.1.20 or 21. I know it doesn’t matter but worth throwing it out there.

LOU
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 28, 2018, 10:44:50 pm
ok.
Assuming you want to use the Linksys router, change the IP of your x32 to be:
192.168.1.199
subnet mask 255.255.255.0
gateway / router: leave this blank. (if it doesn't let you leave it blank, you can make it 192.168.1.1 but preferably it should be blank)

save, reboot the x32.
once it comes back up, open mixing station and type in the IP 192.168.1.199 as the 'console IP'.
Can you connect?
No, it just hangs on "connecting"

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on October 28, 2018, 10:54:36 pm
Which port of your Linksys router are you plugged into from the x32? Can you post a picture?
No, it just hangs on "connecting"

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 28, 2018, 11:00:52 pm
Which port of your Linksys router are you plugged into from the x32? Can you post a picture?
Sent from my Pixel using Tapatalk
It is plugged into port 1
(https://uploads.tapatalk-cdn.com/20181029/5bfddd92730c2e77384e0a286f6d622d.jpg)

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on October 28, 2018, 11:24:17 pm
It is plugged into port 1
(https://uploads.tapatalk-cdn.com/20181029/5bfddd92730c2e77384e0a286f6d622d.jpg)

Sent from my Moto Z (2) using Tapatalk

and just to check, where is it plugged into on the X32?
Do you have any lights on near the cable?

Can you send over a photo also of the network config within the X32?

This shouldn't usually be too hard, so something must be missing here.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 05:55:57 am
and just to check, where is it plugged into on the X32?
Do you have any lights on near the cable?

Can you send over a photo also of the network config within the X32?

This shouldn't usually be too hard, so something must be missing here.
Flashing green on router, solid Amber at mixer, plugged into the Ethernet/remote port(https://uploads.tapatalk-cdn.com/20181029/5b9bfed3fb082eb3a94f11fa3b3e0e80.jpg)

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on October 29, 2018, 06:29:40 am
Any chance your tablet is connected to a wifi other than the Linksys?
If you turn off the Linksys router, does the tablet drop is it's wifi?
Flashing green on router, solid Amber at mixer, plugged into the Ethernet/remote port(https://uploads.tapatalk-cdn.com/20181029/5b9bfed3fb082eb3a94f11fa3b3e0e80.jpg)

Sent from my Moto Z (2) using Tapatalk

Sent from my Pixel using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 06:39:02 am
Any chance your tablet is connected to a wifi other than the Linksys?
If you turn off the Linksys router, does the tablet drop is it's wifi?
Sent from my Pixel using Tapatalk
Tablet shows the Linksys network. I even tried shutting down the household network to relieve some of the bandwidth traffic .

The problem is the exact configuration that worked at lunch yesterday now will not work with 4 different wifi devices (Qualcomm cable modem/router of household network, Inifi AP, Linksys ac1200+, and even the old apple airport).

I am starting to think that somewhere in the setup of the wifi, the problem is that the device is looking for internet, but I can't find where to turn that off.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Nathan Riddle on October 29, 2018, 08:15:57 am
Let's start simple.

Reset an old router/AP/switch combo unit to factory defaults.
Same with x32.
Grab a laptop, setup for DHCP

Plugin all 3 together.

Ping the x32 from the laptop.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Tim McCulloch on October 29, 2018, 08:52:52 am
Tablet shows the Linksys network. I even tried shutting down the household network to relieve some of the bandwidth traffic .

The problem is the exact configuration that worked at lunch yesterday now will not work with 4 different wifi devices (Qualcomm cable modem/router of household network, Inifi AP, Linksys ac1200+, and even the old apple airport).

I am starting to think that somewhere in the setup of the wifi, the problem is that the device is looking for internet, but I can't find where to turn that off.

Sent from my Moto Z (2) using Tapatalk

I have an idea about the tablet, do you get the "internet can't be found" screen?

If the console doesn't show an address in the same network as the Access point then that's a different problem.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Kemper Watson on October 29, 2018, 09:20:18 am
I have an idea about the tablet, do you get the "internet can't be found" screen?

If the console doesn't show an address in the same network as the Access point then that's a different problem.

I don't know much about wifi nor do I claim to. But I had a guy that does it for a living set up my access point and he put an edge router in the mix to make my I Pad think it sees the internet. All total less than $175 for both.

Edit. Once set up it finds and connects immediately. Before the edge router it would search for a couple of minutes before allowing the access point to attach..
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 10:36:05 am
Let's start simple.

Reset an old router/AP/switch combo unit to factory defaults.
Same with x32.
Grab a laptop, setup for DHCP

Plugin all 3 together.

Ping the x32 from the laptop.
I don't have a laptop with Ethernet. We did this repeatedly with my desktop through the Inifi AP with fixed IP's in the same network with no results.

Just trying to get something to work we are getting away from my initial desire, to have the Inifi AP with the mixer on fixed IP's and access through the tablet

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 10:40:57 am
I have an idea about the tablet, do you get the "internet can't be found" screen?

If the console doesn't show an address in the same network as the Access point then that's a different problem.
At this point I have tried 100 configurations. Internet is available on the tablets when hooked to my household network, or when I added the new AP or router to my cable modem for configuration purposes. Obviously it is not there in the stand alone mode I am trying to set up.

My older fire tablet will connect without the internet, give me an error message and let me move on. It will not automatically reconnect if it drops the wifi with no internet.

My new Lenovo tab has not connected consistently enough for me to see a pattern

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 10:43:32 am
I don't know much about wifi nor do I claim to. But I had a guy that does it for a living set up my access point and he put an edge router in the mix to make my I Pad think it sees the internet. All total less than $175 for both.

Edit. Once set up it finds and connects immediately. Before the edge router it would search for a couple of minutes before allowing the access point to attach..
So you think I need another device with the Inifi AP. Can you be more specific about what I am looking for.

For the Linksys, I found a bunch of internet modes for the device but no mention of what the modes do.

I think there has to be a way to tell these devices do not look for internet.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Nathan Riddle on October 29, 2018, 11:01:05 am
I don't have a laptop with Ethernet. We did this repeatedly with my desktop through the Inifi AP with fixed IP's in the same network with no results.

Just trying to get something to work we are getting away from my initial desire, to have the Inifi AP with the mixer on fixed IP's and access through the tablet

Laptop, desktop, whatever. Something hardwired preferred.

We're away from your initial desire because you can't even connect to the x32. I am trying to determine if the x32, tablet, router, NIC, etc is broken/misconfigured. Starting with the end in mind is a good idea, starting AT the end (skipping steps) is a bad idea.

You have an android. Download "Network Utilities" and use it to IP Discover (ARP scan) the network; also ping the x32 & gateway.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Oldridge on October 29, 2018, 11:52:12 am
Jay,
having read the entire thread, I'm confused.
Are you trying to connect to the X32 via the Linksys router you referenced or the Ubiquiti AP?  If the latter, why do you need the router?

Which "network" are you trying to connect to?
Remember this.. an Andy tablet will automagically try to connect to the nearest last used network connection. It could be trying to access a network that is not in range.. before it tries the one you want. I have to manually select the network in settings when I'm at home.. to switch to the routers network to which the X32R is connected.

Given that you can't "connect".. are you saying you can't connect to the network, or that your X32 app can't connect to the X32 from your tablet?
I [literally] configured this last week for my bands NEW X32R (which I own), so I'm pretty familiar with the process - on both iPad apps and Mixing Station Pro (on Android).

It's NOT a complex process.. I'm happy to help, but it's not clear from your posts where the problem is ...
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 03:06:15 pm
Laptop, desktop, whatever. Something hardwired preferred.

We're away from your initial desire because you can't even connect to the x32. I am trying to determine if the x32, tablet, router, NIC, etc is broken/misconfigured. Starting with the end in mind is a good idea, starting AT the end (skipping steps) is a bad idea.

You have an android. Download "Network Utilities" and use it to IP Discover (ARP scan) the network; also ping the x32 & gateway.
At this point I have had 3 tablet devices and my desktop computer hooked up to one AP and three different routers in any combination of wireless and wired configurations. After about 12 hours of troubleshooting, all I am confident of is it doesn't work.

Since my goal is to have this be portable without connection to the internet, but every tweak to the wireless network requires connection to the internet, I have assembled and disassembled dozens of times.

I am bringing home a work computer that has Ethernet to try pinging the mixer addresses but I am pretty sure the tech I was on support chat with had never do this a number of times all unsuccessfully while the AP was hooked up.

I will not be able to try anything until either late tonight or tomorrow.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 03:11:23 pm
Jay,
having read the entire thread, I'm confused.
Are you trying to connect to the X32 via the Linksys router you referenced or the Ubiquiti AP?  If the latter, why do you need the router?

Which "network" are you trying to connect to?
Remember this.. an Andy tablet will automagically try to connect to the nearest last used network connection. It could be trying to access a network that is not in range.. before it tries the one you want. I have to manually select the network in settings when I'm at home.. to switch to the routers network to which the X32R is connected.

Given that you can't "connect".. are you saying you can't connect to the network, or that your X32 app can't connect to the X32 from your tablet?
I [literally] configured this last week for my bands NEW X32R (which I own), so I'm pretty familiar with the process - on both iPad apps and Mixing Station Pro (on Android).

It's NOT a complex process.. I'm happy to help, but it's not clear from your posts where the problem is ...
Steve,

Original plan was just the access point using static IP's as a number of people on here stated that is all you need.

After 5-6 hours of being unsuccessful at connecting with the online tech working with me ( even to the point of remoting my desktop), I turn off the AP and tried a Linksys router to no luck, then I tried my cable modem/household network that had been working fine prior to lunch ( it is now 7+ hours later), then I tried an old airport express.

On all I am at the point where my tablets connect to the wireless network, but mixing station will not connect to the mixer...

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Scott Holtzman on October 29, 2018, 03:11:40 pm
At this point I have had 3 tablet devices and my desktop computer hooked up to one AP and three different routers in any combination of wireless and wired configurations. After about 12 hours of troubleshooting, all I am confident of is it doesn't work.

Since my goal is to have this be portable without connection to the internet, but every tweak to the wireless network requires connection to the internet, I have assembled and disassembled dozens of times.

I am bringing home a work computer that has Ethernet to try pinging the mixer addresses but I am pretty sure the tech I was on support chat with had never do this a number of times all unsuccessfully while the AP was hooked up.

I will not be able to try anything until either late tonight or tomorrow.

Sent from my Moto Z (2) using Tapatalk

I have read this thread over and over and I can't seem to get the following into.

Using the wired network:

1 - What is IP of console?
2- What is IP of computer?
3 - If you open a command window on the computer can you ping the console?
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 03:14:25 pm
Jay,
having read the entire thread, I'm confused.
Are you trying to connect to the X32 via the Linksys router you referenced or the Ubiquiti AP?  If the latter, why do you need the router?

Which "network" are you trying to connect to?
Remember this.. an Andy tablet will automagically try to connect to the nearest last used network connection. It could be trying to access a network that is not in range.. before it tries the one you want. I have to manually select the network in settings when I'm at home.. to switch to the routers network to which the X32R is connected.

Given that you can't "connect".. are you saying you can't connect to the network, or that your X32 app can't connect to the X32 from your tablet?
I [literally] configured this last week for my bands NEW X32R (which I own), so I'm pretty familiar with the process - on both iPad apps and Mixing Station Pro (on Android).

It's NOT a complex process.. I'm happy to help, but it's not clear from your posts where the problem is ...
I have also done this multiple times, until I purchased one myself.

I agree the method is simple, except it is not working with no indication why.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 03:19:48 pm
Jay,
having read the entire thread, I'm confused.
Are you trying to connect to the X32 via the Linksys router you referenced or the Ubiquiti AP?  If the latter, why do you need the router?

Which "network" are you trying to connect to?
Remember this.. an Andy tablet will automagically try to connect to the nearest last used network connection. It could be trying to access a network that is not in range.. before it tries the one you want. I have to manually select the network in settings when I'm at home.. to switch to the routers network to which the X32R is connected.

Given that you can't "connect".. are you saying you can't connect to the network, or that your X32 app can't connect to the X32 from your tablet?
I [literally] configured this last week for my bands NEW X32R (which I own), so I'm pretty familiar with the process - on both iPad apps and Mixing Station Pro (on Android).

It's NOT a complex process.. I'm happy to help, but it's not clear from your posts where the problem is ...
And it is a complex process when you take a brand new device (the AP) out of the box and their software starts failing on the very first step.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Kevin Maxwell on October 29, 2018, 03:33:02 pm
I bought an Amazon Fire HD 8 tablet with 32g, it is the one without the ads. And I have a 64g microSD card in it also. I have been using (very rarely) Mixing Station Pro for a few years. So I am not a novice but not an expert on it. I have it on my current phone Samsung G8. It is a little small to mix on so since the Fire was on sale I decided to pick one up for the occasional time it would work for my style of mixing.

The first time I tried to use it I couldn’t get past Mixing Station Pro’s (MSP) connecting screen. It seems like the Fire tablet was trying to see the internet on the WAP. And since there wasn’t an internet connection it kept failing. And then MSP wouldn’t connect. Then the next week I tried it again and before the Fire Tablet could reject the network connection since it wouldn’t find the internet I tried to connect MSP to the mixer and it worked. You may have to turn off the WiFi and then restart it but before it rejects the connection start MSP and click on connect quickly.

Also make sure that the IP address in MSP is the same as the X32Rack. I don’t know if it makes any difference but I set the mixer to a Static IP address and the Gateway to 0.0.0.0 and that has worked for me in all the ways that I connect to the mixer. I happen to be using the M32.

BTW I tried to find a way to tell the Tablet to ignore the internet and I had no luck at all. I even called Amazon fire support and they were no help.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 03:54:31 pm
Jay,
having read the entire thread, I'm confused.
Are you trying to connect to the X32 via the Linksys router you referenced or the Ubiquiti AP?  If the latter, why do you need the router?

Which "network" are you trying to connect to?
Remember this.. an Andy tablet will automagically try to connect to the nearest last used network connection. It could be trying to access a network that is not in range.. before it tries the one you want. I have to manually select the network in settings when I'm at home.. to switch to the routers network to which the X32R is connected.

Given that you can't "connect".. are you saying you can't connect to the network, or that your X32 app can't connect to the X32 from your tablet?
I [literally] configured this last week for my bands NEW X32R (which I own), so I'm pretty familiar with the process - on both iPad apps and Mixing Station Pro (on Android).

It's NOT a complex process.. I'm happy to help, but it's not clear from your posts where the problem is ...
I brought in my school laptop, hard wired it to my home router ( not the one to be used for shows but Rock solid with internet). It immediately hooked up with IP 10.0.0.42.

I hooked up the mixer hardwired. I could see the connection led flashing on both the router and the mixer.

I engaged the DHCP and restarted the mixer. It accepted an address of 167.254.127.36 from the router ( it's gotten the same new IP twice now)

Scanning that mixer address for n x32 edit doesn't find anything. Pinging that address doesn't find anything ( timed out).

Changing the mixer IP to static and setting it to 10.0.0.36 gives me destination host unreachable when pinging.



Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Ferreira on October 29, 2018, 04:02:34 pm
Can you connect to the routers config page via an ip address? I'm not familiar with the x32 or apps but can a port need to be open to allow them to see each other?

Dlink address is 192.168.0.1 by default
Lynksis address is 192.168.1.1 by default
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 04:02:34 pm
I have read this thread over and over and I can't seem to get the following into.

Using the wired network:

1 - What is IP of console?
2- What is IP of computer?
3 - If you open a command window on the computer can you ping the console?
Scott, I have been through so many variations of addresses, I don't know.

What should I set them to for a conclusive test?

My home router seems to default to 10.0.0.

The Linksys to 192.168.1

We tried a bunch around 10.0.0 with the access point.

Setting the DHCP on the mixer on assigns addresses that don't make any sense to me.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 04:05:32 pm
I bought an Amazon Fire HD 8 tablet with 32g, it is the one without the ads. And I have a 64g microSD card in it also. I have been using (very rarely) Mixing Station Pro for a few years. So I am not a novice but not an expert on it. I have it on my current phone Samsung G8. It is a little small to mix on so since the Fire was on sale I decided to pick one up for the occasional time it would work for my style of mixing.

The first time I tried to use it I couldn’t get past Mixing Station Pro’s (MSP) connecting screen. It seems like the Fire tablet was trying to see the internet on the WAP. And since there wasn’t an internet connection it kept failing. And then MSP wouldn’t connect. Then the next week I tried it again and before the Fire Tablet could reject the network connection since it wouldn’t find the internet I tried to connect MSP to the mixer and it worked. You may have to turn off the WiFi and then restart it but before it rejects the connection start MSP and click on connect quickly.

Also make sure that the IP address in MSP is the same as the X32Rack. I don’t know if it makes any difference but I set the mixer to a Static IP address and the Gateway to 0.0.0.0 and that has worked for me in all the ways that I connect to the mixer. I happen to be using the M32.

BTW I tried to find a way to tell the Tablet to ignore the internet and I had no luck at all. I even called Amazon fire support and they were no help.
Kevin, I had been erroring around the no internet on the fire on the m32 at the club with no problem.  Yesterday I wasn't able to get it to connect even with the internet available on my home network.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 04:17:06 pm
Kevin, I had been erroring around the no internet on the fire on the m32 at the club with no problem.  Yesterday I wasn't able to get it to connect even with the internet available on my home network.

Sent from my Moto Z (2) using Tapatalk
I just did another factory reset. The IP's completely zeroed out. On engaging the DHCP, it immediately went to the same 169.254.117.36 which does not respond to a ping or connect to x32 edit or mixing station.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 04:23:12 pm
Kevin, I had been erroring around the no internet on the fire on the m32 at the club with no problem.  Yesterday I wasn't able to get it to connect even with the internet available on my home network.

Sent from my Moto Z (2) using Tapatalk
Changing from my home router to the Linksys, starting with IP 0.0.0.0 after factory reset assigns my computer 192.168.1.107 and the mixer pulls the same 167.254.117.36 which doesn't seem to be accessible.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Ferreira on October 29, 2018, 04:36:55 pm
Changing from my home router to the Linksys, starting with IP 0.0.0.0 after factory reset assigns my computer 192.168.1.107 and the mixer pulls the same 167.254.117.36 which doesn't seem to be accessible.

Sent from my Moto Z (2) using Tapatalk

Didn't you mention that the mixer was set to static ip?
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 05:04:18 pm
Didn't you mention that the mixer was set to static ip?
No my goal is to end up static, right now I am just trying to get anything to work.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: John L Nobile on October 29, 2018, 05:16:48 pm
Changing from my home router to the Linksys, starting with IP 0.0.0.0 after factory reset assigns my computer 192.168.1.107 and the mixer pulls the same 167.254.117.36 which doesn't seem to be accessible.

Sent from my Moto Z (2) using Tapatalk

With that number, it looks like the mixer is not getting an address. Did you try manually setting your mixer to 192.168.1.108 with mask at 255.255.255.0
The router's gateway is probably 192.168.1.1

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Scott Holtzman on October 29, 2018, 05:53:56 pm
With that number, it looks like the mixer is not getting an address. Did you try manually setting your mixer to 192.168.1.108 with mask at 255.255.255.0
The router's gateway is probably 192.168.1.1

Where exactly is the x32 plugged into?  If it show 169 anything it doesn't see the DHCP server. 

With a 255.255.255.0 netmask the first three numbers have to match on the network.  You need to simplify this.

1 - Plug the console into the LAN port of the router/AP you want to check (forgeth the Ubiquity it doesn't have a DHCP server, you must use static IP's.  We will get to that once we get things put together again)
2 - Disconnect the Internet and everything else from the router/AP
3 - connect the tablet to the wireless network.
4 - Bring up the Behringer app, it will say "this devices IP"
5  - Take the first three numbers from step four and put them in the corresponding IP slots on the console.  IE: if 10.0.0.5 put in 10.0.0 if 192.168.0.5 then put in 192.168.0 for the last digit of the IP on console set to 222.  IE : 10.0.0.222
6 - Set console subnet mask for 255.255.255.0
7 - Set gateway on console to 0.0.0.0
8 - Set console IP on tablet (in Behringer app) to the IP on the mixer
9 - Leave setup page on mixer and go back to it to make sure IP's are saved

You should be in business

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 29, 2018, 06:18:27 pm
Where exactly is the x32 plugged into?  If it show 169 anything it doesn't see the DHCP server. 

With a 255.255.255.0 netmask the first three numbers have to match on the network.  You need to simplify this.

1 - Plug the console into the LAN port of the router/AP you want to check (forgeth the Ubiquity it doesn't have a DHCP server, you must use static IP's.  We will get to that once we get things put together again)
2 - Disconnect the Internet and everything else from the router/AP
3 - connect the tablet to the wireless network.
4 - Bring up the Behringer app, it will say "this devices IP"
5  - Take the first three numbers from step four and put them in the corresponding IP slots on the console.  IE: if 10.0.0.5 put in 10.0.0 if 192.168.0.5 then put in 192.168.0 for the last digit of the IP on console set to 222.  IE : 10.0.0.222
6 - Set console subnet mask for 255.255.255.0
7 - Set gateway on console to 0.0.0.0
8 - Set console IP on tablet (in Behringer app) to the IP on the mixer
9 - Leave setup page on mixer and go back to it to make sure IP's are saved

You should be in business
Thanks Scott,

Hopefully this is what I needed. The mixer and the laptop are now plugged into 2 of the 4 Ethernet plugs ( not the wan, I checked).

Basically what I have done in the past is like what you described, but after all my problems, defaulted back to the generic instructions with DHCP and I don't understand where this one IP on the mixer is saved or why it keeps defaulting to that .

Is the order of turning on the router and the mixer critical ( at the club the router is on all the time and has never dropped addresses or connection).

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Scott Holtzman on October 29, 2018, 06:23:11 pm
Thanks Scott,

Hopefully this is what I needed. The mixer and the laptop are now plugged into 2 of the 4 Ethernet plugs ( not the wan, I checked).

Basically what I have done in the past is like what you described, but after all my problems, defaulted back to the generic instructions with DHCP and I don't understand where this one IP on the mixer is saved or why it keeps defaulting to that .

Is the order of turning on the router and the mixer critical ( at the club the router is on all the time and has never dropped addresses or connection).

Sent from my Moto Z (2) using Tapatalk

The router should be fully booted before turning on the laptop and console.

Make sure the wireless is turned off on the laptop and also send the IP address the laptop once it gets one from DHCP (boot up laptop after router is up). 

The ping test is still useful from laptop also.

 
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Rob Spence on October 29, 2018, 07:08:56 pm
The odd address you see is one the operating system defaults to when it expects a DHCP address and doesn’t get one. The address varies depending on which OS the device uses.

Check your cables? Most cheap Ethernet cables are pretty fragile at the connectors.



Sent from my iPad using Tapatalk Pro
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Mike Caldwell on October 29, 2018, 07:31:03 pm
I just read through these fairly quick but at one point it looked like you had a static IP set on the mixer that could have fallen within the range of the routers DHCP handouts. That could be problems, what address range is your router set  to hand out.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Nathan Riddle on October 29, 2018, 10:59:53 pm
Changing from my home router to the Linksys, starting with IP 0.0.0.0 after factory reset assigns my computer 192.168.1.107 and the mixer pulls the same 167.254.117.36 which doesn't seem to be accessible.

The router should be fully booted before turning on the laptop and console.

Make sure the wireless is turned off on the laptop and also send the IP address the laptop once it gets one from DHCP (boot up laptop after router is up). 

The ping test is still useful from laptop also.

I'm with Scott's replies.

If the X32/M32/whatever soundboard isn't correctly getting an IP via DHCP and defaults to a 169.x.y.z address then set your laptop to the same static 169.x.y.z+1 IP address.

Then do a ping to the 169.x.y.z address.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Scott Holtzman on October 30, 2018, 01:22:10 am
Nathan that wouldn't work with a 24 bit subnet mask.  While RFC 1918 addresses will not route across the Internet (capital I) they will route on an internet (private IP network)

The concept of self assigned IP is the hope that peer to peer protocols will still work without user intervention.

However it doesn't work in practice.

If you see a 169.254 address you have to assume you computer can't contact the DHCP server.



Sent from my VS996 using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Erik Jerde on October 30, 2018, 04:57:39 am
Let’s go even simpler than anything which has previously been suggested.  Make a wired connection straight from the computer to the mixer.  As long as one of them has a gigabit NIC it will work with any properly wired and functional network cable.

Set fixed up addresses that are one apart on each device (10.0.1.1 and 10.0.1.2 for instance.

Set identical netmasks - 255.255.255.0

Leave gateway empty.

Now from the desktop ping the x32.  If that works then try x32 edit.
If it doesn’t work try a different cable.  If that doesn’t work do a factory reset on the desk.  If that doesn’t work try a different desk.

If you can get x32 edit connected then you know the console is fine and you can move forward with troubleshooting the network and WiFi.

A few notes:
Flashing lights on the network ports just means the hardware is connected.  Doesn’t mean it’s configured properly to function with other stuff.

169.x.y.z addresses are auto configure.  They are what a device goes to when dhcp isn’t working.

X32 works fine without internet.  iPad app is the same.  I don’t use android so I can’t say there.  However, some hardware is too “smart” and is either really slow or doesn’t work properly without internet.  Not that it really needs it but the mfgr put some “check for internet” software in the system and it really screws things up.  Having a router in the mix may not fix that sort of issue.

Anyways, try the direct connect and report back.

Also, please post exact models of all the equipment you’re working with.  That’s super helpful for us all.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Tom Provenza on October 30, 2018, 07:58:49 am
Late to this party but will add to the confusion.

First of all Jay, if we can get to the point where you can at least communicate with the mixer with a ping, I will offer to slide down RT4 and help you setup the Ubiquiti AP if you are interested. I have done quite a bit of Ubiquiti/Unifi work lately. But as a disclaimer have never touched an X32/M32

But back to the basics, I will take some of the above recent suggestions even further and make it real simple for the sake of verifying the mixer IP stack & NIC are good:

1. Connect the mixer and PC back to back with a known good Ethernet cable
2. Set the mixer to DHCP .
3. Take your computer with the NIC and set that to DHCP as well (disable wireless adapter  just as a precaution).
4. Wait a couple minutes and verify they both timeout back to a link-Local addresses (169.254.x.x).
4. Ping the address in the mixer from the computer.

If that does not work, it would point to a problem with the mixer.

Also as a general comment to reinforce what Scott has already discussed in reference to the Link-Local addressing. I have still seen posts since referencing "169.x.x.x" where it is technically "169.254.x.x" with a /16 subnet mask, or "255.255.0.0". If you try using static IP's in this space and put something other then 254 in the second octet, you will probably have problems.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Nathan Riddle on October 30, 2018, 08:25:56 am
Jay, sorry for the derail.

Nathan that wouldn't work with a 24 bit subnet mask.  While RFC 1918 addresses will not route across the Internet (capital I) they will route on an internet (private IP network)

The concept of self assigned IP is the hope that peer to peer protocols will still work without user intervention.

However it doesn't work in practice.

If you see a 169.254 address you have to assume you computer can't contact the DHCP server.

I regularly connect to 169.254.x.x/16 devices on a L2 network. (APIPA)

Can you clarify what you mean by it won't work?

We don't need them to route.

If you mean that I didn't catch it was defaulting to a 167.254.x.x address, then yes, I didn't. It doesn't change anything. Set the laptop to an address within the same subnet and go.

Unless I'm missing something...?
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Scott Holtzman on October 30, 2018, 10:36:53 am
Jay, sorry for the derail.

I regularly connect to 169.254.x.x/16 devices on a L2 network. (APIPA)

Can you clarify what you mean by it won't work?

We don't need them to route.

If you mean that I didn't catch it was defaulting to a 167.254.x.x address, then yes, I didn't. It doesn't change anything. Set the laptop to an address within the same subnet and go.

Unless I'm missing something...?

I was assuming that the 167 was a typo and it was a 169.254.  If the computer has a different network address and a class C subnet then the IP stack will try and out the gateway.  The broadcast will never be sent on the local segment to the 169.254.0.0 address.

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 10:37:13 am
Late to this party but will add to the confusion.

First of all Jay, if we can get to the point where you can at least communicate with the mixer with a ping, I will offer to slide down RT4 and help you setup the Ubiquiti AP if you are interested. I have done quite a bit of Ubiquiti/Unifi work lately. But as a disclaimer have never touched an X32/M32

But back to the basics, I will take some of the above recent suggestions even further and make it real simple for the sake of verifying the mixer IP stack & NIC are good:

1. Connect the mixer and PC back to back with a known good Ethernet cable
2. Set the mixer to DHCP .
3. Take your computer with the NIC and set that to DHCP as well (disable wireless adapter  just as a precaution).
4. Wait a couple minutes and verify they both timeout back to a link-Local addresses (169.254.x.x).
4. Ping the address in the mixer from the computer.

If that does not work, it would point to a problem with the mixer.

Also as a general comment to reinforce what Scott has already discussed in reference to the Link-Local addressing. I have still seen posts since referencing "169.x.x.x" where it is technically "169.254.x.x" with a /16 subnet mask, or "255.255.0.0". If you try using static IP's in this space and put something other then 254 in the second octet, you will probably have problems.
Tom, I really appreciate that. When I get to that point, dinner+ will be on me.

I think I have enough troubleshooting to try between yours and Scott's responses. Knowing that that address is no DHCP would have been useful. I probably turned it off when setting up the Linksys router (and it never was there for the AP).

My goal remains to end up using the AP because I can easily put it on a mic stand.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Oldridge on October 30, 2018, 10:48:04 am
Steve,

Original plan was just the access point using static IP's as a number of people on here stated that is all you need.

After 5-6 hours of being unsuccessful at connecting with the online tech working with me ( even to the point of remoting my desktop), I turn off the AP and tried a Linksys router to no luck, then I tried my cable modem/household network that had been working fine prior to lunch ( it is now 7+ hours later), then I tried an old airport express.

On all I am at the point where my tablets connect to the wireless network, but mixing station will not connect to the mixer...

Sent from my Moto Z (2) using Tapatalk
Thanks Jay - I've read the additional posts in the thread and all they appear to do is add to the confusion.
Can you try the following with your Linksys router:?
1. Set the IP address on the X32R to 192.168.1.100, subnet = 255.255.255.0 and gateway = 192.168.1.1  as Linksys router will default to 192.168.1.1 as IP.
2. Save the settings then power down the X32R
3. With everything powered off, hookup the X3R up to your linksys router. Make sure your CAT cable is plugged into one of the 4 ports (not the uplink port) on the Linksys and that the other end is connected to the "REMOTE" (NOT the Ultranet) port on the X32R.
4. Power up the Linksys and wait until it is "ready.
5. Power up the X32R
6. On your tablet, connect to the linksys network (whatever name you gave it).
7. Start up the X32 app..  enter 192.168.1.100 for the IP address and press the "connect" button.

It "should" connect, and it "should" be that simple.
FWIW - I have NEVER used DHCP to assign an IP to ANY console when using an external router, because the app is going to ask you for that IP  when you connect. For FOH use, or band members accessing the app to mix their monitors, a STATIC IP simplifies repeat access.
There are things that can be done with the AP or Router to prevent accidental access if you need security.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Nathan Riddle on October 30, 2018, 10:58:18 am
I was assuming that the 167 was a typo and it was a 169.254.  If the computer has a different network address and a class C subnet then the IP stack will try and out the gateway.  The broadcast will never be sent on the local segment to the 169.254.0.0 address.

Same, which is why I was saying put the computer on the same 169.254 subnet.

Because before he had the computer picking up DHCP from the linksys at 192.168.1.107 & the x32 timing out to 167.254.117.36 (typo) = 169.254.117.36
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 11:24:28 am
Same, which is why I was saying put the computer on the same 169.254 subnet.

Because before he had the computer picking up DHCP from the linksys at 192.168.1.107 & the x32 timing out to 167.254.117.36 (typo) = 169.254.117.36
Sorry, the second 167 was a typo

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 11:27:03 am
Thanks Jay - I've read the additional posts in the thread and all they appear to do is add to the confusion.
Can you try the following with your Linksys router:?
1. Set the IP address on the X32R to 192.168.1.100, subnet = 255.255.255.0 and gateway = 192.168.1.1  as Linksys router will default to 192.168.1.1 as IP.
2. Save the settings then power down the X32R
3. With everything powered off, hookup the X3R up to your linksys router. Make sure your CAT cable is plugged into one of the 4 ports (not the uplink port) on the Linksys and that the other end is connected to the "REMOTE" (NOT the Ultranet) port on the X32R.
4. Power up the Linksys and wait until it is "ready.
5. Power up the X32R
6. On your tablet, connect to the linksys network (whatever name you gave it).
7. Start up the X32 app..  enter 192.168.1.100 for the IP address and press the "connect" button.

It "should" connect, and it "should" be that simple.
FWIW - I have NEVER used DHCP to assign an IP to ANY console when using an external router, because the app is going to ask you for that IP  when you connect. For FOH use, or band members accessing the app to mix their monitors, a STATIC IP simplifies repeat access.
There are things that can be done with the AP or Router to prevent accidental access if you need security.
Steve, what do you mean by save the settings, to a scene? As far as I know for a static IP, once you hit assign, it is saved. Or did you mean the assign button?

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Oldridge on October 30, 2018, 01:16:09 pm
Steve, what do you mean by save the settings, to a scene? As far as I know for a static IP, once you hit assign, it is saved. Or did you mean the assign button?

Sent from my Moto Z (2) using Tapatalk
You can save to a scene if you want.. but the X32 saves the "current" scene to internal memory.. so powering down saves settings...
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 08:18:49 pm
You can save to a scene if you want.. but the X32 saves the "current" scene to internal memory.. so powering down saves settings...
Thanks Jay - I've read the additional posts in the thread and all they appear to do is add to the confusion.
Can you try the following with your Linksys router:?
1. Set the IP address on the X32R to 192.168.1.100, subnet = 255.255.255.0 and gateway = 192.168.1.1  as Linksys router will default to 192.168.1.1 as IP.
2. Save the settings then power down the X32R
3. With everything powered off, hookup the X3R up to your linksys router. Make sure your CAT cable is plugged into one of the 4 ports (not the uplink port) on the Linksys and that the other end is connected to the "REMOTE" (NOT the Ultranet) port on the X32R.
4. Power up the Linksys and wait until it is "ready.
5. Power up the X32R
6. On your tablet, connect to the linksys network (whatever name you gave it).
7. Start up the X32 app..  enter 192.168.1.100 for the IP address and press the "connect" button.

It "should" connect, and it "should" be that simple.
FWIW - I have NEVER used DHCP to assign an IP to ANY console when using an external router, because the app is going to ask you for that IP  when you connect. For FOH use, or band members accessing the app to mix their monitors, a STATIC IP simplifies repeat access.
There are things that can be done with the AP or Router to prevent accidental access if you need security.
Steve, doesn't work. Monitoring with the Linksys router app does not show the mixer as an attached device.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 08:34:31 pm
Late to this party but will add to the confusion.

First of all Jay, if we can get to the point where you can at least communicate with the mixer with a ping, I will offer to slide down RT4 and help you setup the Ubiquiti AP if you are interested. I have done quite a bit of Ubiquiti/Unifi work lately. But as a disclaimer have never touched an X32/M32

But back to the basics, I will take some of the above recent suggestions even further and make it real simple for the sake of verifying the mixer IP stack & NIC are good:

1. Connect the mixer and PC back to back with a known good Ethernet cable
2. Set the mixer to DHCP .
3. Take your computer with the NIC and set that to DHCP as well (disable wireless adapter  just as a precaution).
4. Wait a couple minutes and verify they both timeout back to a link-Local addresses (169.254.x.x).
4. Ping the address in the mixer from the computer.

If that does not work, it would point to a problem with the mixer.

Also as a general comment to reinforce what Scott has already discussed in reference to the Link-Local addressing. I have still seen posts since referencing "169.x.x.x" where it is technically "169.254.x.x" with a /16 subnet mask, or "255.255.0.0". If you try using static IP's in this space and put something other then 254 in the second octet, you will probably have problems.

Tom
I don't know what NIC is or how to set the computer to DHCP if that is different from the Ethernet setting where the computer asks for the IP from the network.

I tried ipconfig/release from the command line planning to do ipconfig/renew and I got an error saying the media is disconnected.

The Ethernet cable is going directly from laptop to mixer which is set to DHCP.



Sent from my Moto Z (2) using Tapatalk
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 08:56:19 pm
Let’s go even simpler than anything which has previously been suggested.  Make a wired connection straight from the computer to the mixer.  As long as one of them has a gigabit NIC it will work with any properly wired and functional network cable.

Set fixed up addresses that are one apart on each device (10.0.1.1 and 10.0.1.2 for instance.

Set identical netmasks - 255.255.255.0

Leave gateway empty.

Now from the desktop ping the x32.  If that works then try x32 edit.
If it doesn’t work try a different cable.  If that doesn’t work do a factory reset on the desk.  If that doesn’t work try a different desk.

If you can get x32 edit connected then you know the console is fine and you can move forward with troubleshooting the network and WiFi.

A few notes:
Flashing lights on the network ports just means the hardware is connected.  Doesn’t mean it’s configured properly to function with other stuff.

169.x.y.z addresses are auto configure.  They are what a device goes to when dhcp isn’t working.

X32 works fine without internet.  iPad app is the same.  I don’t use android so I can’t say there.  However, some hardware is too “smart” and is either really slow or doesn’t work properly without internet.  Not that it really needs it but the mfgr put some “check for internet” software in the system and it really screws things up.  Having a router in the mix may not fix that sort of issue.

Anyways, try the direct connect and report back.

Also, please post exact models of all the equipment you’re working with.  That’s super helpful for us all.
Transmit fail, same result with two different cables, both cables work connecting to my cable modem

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 08:58:26 pm
The odd address you see is one the operating system defaults to when it expects a DHCP address and doesn’t get one. The address varies depending on which OS the device uses.

Check your cables? Most cheap Ethernet cables are pretty fragile at the connectors.



Sent from my iPad using Tapatalk Pro
Rob, all my cables work going from computer to cable modem. Is it possible the jack on the mixer is bad? How could that be tested?

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 09:09:19 pm
Where exactly is the x32 plugged into?  If it show 169 anything it doesn't see the DHCP server. 

With a 255.255.255.0 netmask the first three numbers have to match on the network.  You need to simplify this.

1 - Plug the console into the LAN port of the router/AP you want to check (forgeth the Ubiquity it doesn't have a DHCP server, you must use static IP's.  We will get to that once we get things put together again)
2 - Disconnect the Internet and everything else from the router/AP
3 - connect the tablet to the wireless network.
4 - Bring up the Behringer app, it will say "this devices IP"
5  - Take the first three numbers from step four and put them in the corresponding IP slots on the console.  IE: if 10.0.0.5 put in 10.0.0 if 192.168.0.5 then put in 192.168.0 for the last digit of the IP on console set to 222.  IE : 10.0.0.222
6 - Set console subnet mask for 255.255.255.0
7 - Set gateway on console to 0.0.0.0
8 - Set console IP on tablet (in Behringer app) to the IP on the mixer
9 - Leave setup page on mixer and go back to it to make sure IP's are saved

You should be in business
Scott, result is searching devices, and not finding.

Sent from my Moto Z (2) using Tapatalk

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 09:23:50 pm
Transmit fail, same result with two different cables, both cables work connecting to my cable modem

Sent from my Moto Z (2) using Tapatalk
Directly connecting a working cable between the laptop and the mixer and running the windows diagnostic tells me bad cable.

I have tried setting the IP manually in the TCP/iPv4 properties to the 169.254.. but that is not what shows in x32 edit. It shows 127.0.0.1 which is new to me.

Looking into the jack with a flashlight it doesn't look like any of the contact wires are damaged.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Dan Mortensen on October 30, 2018, 09:32:35 pm
Directly connecting a working cable between the laptop and the mixer and running the windows diagnostic tells me bad cable.

I have tried setting the IP manually in the TCP/iPv4 properties to the 169.254.. but that is not what shows in x32 edit. It shows 127.0.0.1 which is new to me.

Looking into the jack with a flashlight it doesn't look like any of the contact wires are damaged.

Sent from my Moto Z (2) using Tapatalk

I've had problems getting Apple Airport Expresses to talk to the mixer, but putting  a switch (https://smile.amazon.com/NETGEAR-Ethernet-Unmanaged-Protection-FS105NA/dp/B00002EQCW/ref=sr_1_4?ie=UTF8&qid=1540949417&sr=8-4&keywords=netgear+switch+5+port) in between makes them work instantly every time. Try that? (I do only Static IP so there is that.)

It's distressing to read of the trouble you've had trying to get this to work, it must be excruciating to be going through it.

Regarding your thoughts about the console not working: have you tried another X32 family member to confirm that it behaves the same way as your console? I didn't notice that in this long thread.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 30, 2018, 09:48:24 pm
I've had problems getting Apple Airport Expresses to talk to the mixer, but putting  a switch (https://smile.amazon.com/NETGEAR-Ethernet-Unmanaged-Protection-FS105NA/dp/B00002EQCW/ref=sr_1_4?ie=UTF8&qid=1540949417&sr=8-4&keywords=netgear+switch+5+port) in between makes them work instantly every time. Try that? (I do only Static IP so there is that.)

It's distressing to read of the trouble you've had trying to get this to work, it must be excruciating to be going through it.

Regarding your thoughts about the console not working: have you tried another X32 family member to confirm that it behaves the same way as your console? I didn't notice that in this long thread.
I don't currently have access to another mixer.

The frustrating thing is it worked fine when I initially hooked it up to my household router/ network. I copied a couple of shows files  I had on a flash drive, reconfigured the outputs etc. It wasn't until I went to setup the access point that things went South. Now I can't even get it to work hooking it back to my home router/network where it previously worked.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Scott Holtzman on October 30, 2018, 10:32:58 pm
Tom
I don't know what NIC is or how to set the computer to DHCP if that is different from the Ethernet setting where the computer asks for the IP from the network.

I tried ipconfig/release from the command line planning to do ipconfig/renew and I got an error saying the media is disconnected.

The Ethernet cable is going directly from laptop to mixer which is set to DHCP.



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First off the NIC is the Network Adapter (Ethernet).

If you have them hooked up back to back you can't use DHCP.  DHCP looks to a DHCP server running on the router to hand out IP's.  You must use static back to back.

More important.  When you connect the mixer to laptop or to the router does the light on that port come on?  If not the Ethernet on the mixer may be hosed.

Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on October 31, 2018, 08:38:58 am


First off the NIC is the Network Adapter (Ethernet).

If you have them hooked up back to back you can't use DHCP.  DHCP looks to a DHCP server running on the router to hand out IP's.  You must use static back to back.

More important.  When you connect the mixer to laptop or to the router does the light on that port come on?  If not the Ethernet on the mixer may be hosed.
The only way I know of setting a static IP for the computer is in the internet protocol version 4 properties window. Doing this with the one different address strategy gives me a cable unplugged error on the computer.

With the laptop connected to my Qualcomm router (a known working device) I have connectivity through any of the 4 cables I have in use from the laptop to the router, and the internet. Adding the mixer with DHCP on defaults to the bad address. Adding the mixer with static IP set to the same first three values and a high last value does not connect.

With the laptop connected to the Linksys, I can connect to the router and run the router  control software. The software shows the laptop as a connected device and I can connect the tablet. Matching the same network setting on the mixer, the mixer never shows as an attached device in the software.

At first, I consistently initially saw Amber on the mixer, with occasion green flashes. Last night it was solid Amber. This morning, not sure what settings I left, there was no Amber on the mixer when I turned it on, with a cable plugged in.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Oldridge on October 31, 2018, 09:11:25 am
The only way I know of setting a static IP for the computer is in the internet protocol version 4 properties window. Doing this with the one different address strategy gives me a cable unplugged error on the computer.

With the laptop connected to my Qualcomm router (a known working device) I have connectivity through any of the 4 cables I have in use from the laptop to the router, and the internet. Adding the mixer with DHCP on defaults to the bad address. Adding the mixer with static IP set to the same first three values and a high last value does not connect.

With the laptop connected to the Linksys, I can connect to the router and run the router  control software. The software shows the laptop as a connected device and I can connect the tablet. Matching the same network setting on the mixer, the mixer never shows as an attached device in the software.

At first, I consistently initially saw Amber on the mixer, with occasion green flashes. Last night it was solid Amber. This morning, not sure what settings I left, there was no Amber on the mixer when I turned it on, with a cable plugged in.

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Jay,
Based on all your posts in the thread and what you've done, I hate to say this, but it sounds like the X32R's REMOTE port is hosed, given that there's no green light on the port when connected to a router.
Hopefully, it's still under warranty..   

I followed this thread closely because I [literally] bought an X32R 10 days ago.
The steps I suggested you follow earlier were exactly what I did to setup mine which worked flawlessly. It's not the first time I've done remote access setup for mixers BTW (done w/ other X32R's, full X32, X32 Producer, M32, M18, XR18, QU24, TM30, and others).
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Tim McCulloch on October 31, 2018, 09:25:46 am
No green light on the mixer port means it's not "seeing" a connection and as your cables work with other devices, I'd say you need to call the Music Group CARE shop in Las Vegas.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Callan Browne on November 01, 2018, 06:43:43 am
No green light on the mixer port means it's not "seeing" a connection and as your cables work with other devices, I'd say you need to call the Music Group CARE shop in Las Vegas.
Or the cable is plugged into another RJ45 socket on the mixer, like the ultranet, or AES ports.
None of those ports have lights.

Jay, are you in the ethernet port?
Heres a photo of mine.(https://uploads.tapatalk-cdn.com/20181101/2174d6ffaf2e1e1f0547413b4ec3ae96.jpg)
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Dan Mortensen on November 01, 2018, 08:33:00 am
I don't currently have access to another mixer.

This is another reason I have consistently argued that these digital mixers are cheap enough that it makes sense to have a spare. They are so complex that you wind up chasing your tail, as you are doing, when there is any kind of problem. Since a multimeter can't tell positively if almost any part of it is working, we're stuck with changing components. Since there's only one component to a mixer, for all intents and purposes, if you can't change it out you don't know what's really going on.

Back in my day, if you wanted all the features that one of these little digital mixers have, you'd spend five times as much or more on all the gear that we get in these little guys for essentially free.

Buy all your digital crap in pairs! Then you not only have a spare when (not if) that fundamental and critical part of your system goes bad, but you can also do some diagnostics.

>:(

(Not really mad at you but geez! This thread has gone around in circles for seven --edit: eight!--pages with people trying to help and you explaining the many permutations of attempts to solve the problem and you can't even confirm that your mixer is fully functional.)
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on November 01, 2018, 12:09:53 pm
Or the cable is plugged into another RJ45 socket on the mixer, like the ultranet, or AES ports.
None of those ports have lights.

Jay, are you in the ethernet port?
Heres a photo of mine.(https://uploads.tapatalk-cdn.com/20181101/2174d6ffaf2e1e1f0547413b4ec3ae96.jpg)
We have been through this... Yes I have been in the correct port. I have plugged and unplugged from the correct port 600 times during this troubleshooting. There is even a photo earlier on the thread showing that.

This is probably the 24-25 system I have set up. Not a single problem until I broke a 20+ year moratorium on buying behringer products.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on November 01, 2018, 12:15:39 pm
Dan, unfortunately that is the current plan, especially if this brand new right out of the box device needs to go back for warranty service.

I think it is now pretty clear that the port was intermittent to start and dying as I was troubleshooting.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Oldridge on November 01, 2018, 12:17:59 pm
We have been through this... Yes I have been in the correct port. I have plugged and unplugged from the correct port 600 times during this troubleshooting. There is even a photo earlier on the thread showing that.

This is probably the 24-25 system I have set up. Not a single problem until I broke a 20+ year moratorium on buying behringer products.

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It ain't necessarily Behringer...  Their X32 series have been pretty stable, and I've used the full-size, Producer, Rack and the XR18 without issue.
You may simply be one of those unlucky folks that got a bad part.  It happens with EVERY vendor.
Again, I just bought an X32R 10 days ago.. already used it on 2 gigs without issue, and set mine up per the instructions I listed in a prior post.

As was suggested earlier, reach out to their Customer Care Dept as it appears that you have a bad network interface.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on November 01, 2018, 01:59:08 pm
We have been through this... Yes I have been in the correct port. I have plugged and unplugged from the correct port 600 times during this troubleshooting. There is even a photo earlier on the thread showing that.

This is probably the 24-25 system I have set up. Not a single problem until I broke a 20+ year moratorium on buying behringer products.

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It ain't necessarily Behringer...  Their X32 series have been pretty stable, and I've used the full-size, Producer, Rack and the XR18 without issue.
You may simply be one of those unlucky folks that got a bad part.  It happens with EVERY vendor.
Again, I just bought an X32R 10 days ago.. already used it on 2 gigs without issue, and set mine up per the instructions I listed in a prior post.

As was suggested earlier, reach out to their Customer Care Dept as it appears that you have a bad network interface.
Yeah, and any electronic device that survives the first month will probably live a long and useful life.

Unfortunately, when I put my own money on the table, I seem to have a poor track record of pulling a working device out of the box. ( About 6 years ago, I tanked 3 new out of the box presonus boards trying to do a firmware update, right after  apple had done some OS changes that presonus hadn't kept up with.)

Before I talk to warranty, I will be talking to my vendor, hoping for a flip so I can use one for this weekend's shows it was purchased for. In my mind, having to ship something back after zero uses is not appropriate (even though many manufacturers insist on it).

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Steve Oldridge on November 01, 2018, 02:22:46 pm
Yeah, and any electronic device that survives the first month will probably live a long and useful life.

Unfortunately, when I put my own money on the table, I seem to have a poor track record of pulling a working device out of the box. ( About 6 years ago, I tanked 3 new out of the box presonus boards trying to do a firmware update, right after  apple had done some OS changes that presonus hadn't kept up with.)

Before I talk to warranty, I will be talking to my vendor, hoping for a flip so I can use one for this weekend's shows it was purchased for. In my mind, having to ship something back after zero uses is not appropriate (even though many manufacturers insist on it).

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I hear you.. I still have my Presonus  16 (original not AI model) that works fine..
Best of luck on talking with the vendor..
sorry you have to go thru this..
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Dan Mortensen on November 01, 2018, 06:16:13 pm

Unfortunately, when I put my own money on the table, I seem to have a poor track record of pulling a working device out of the box.

We still don't know that your device is malfunctioning, which is kind of my point. If/when you send it back and get a report you might know for sure if they then find a problem. I had one Producer be bad out of the box, actually it waited a while and went bad after working fine for a while in the shop, thus being bad when warmed up and on for a while. The Airport Express with switch would NOT talk to it, but would talk to other units (see what I did there?) even after they were on for days.

Behringer Care plugged it in, it worked, and they sent it back. I tried it again after leaving it on for a day or so and it didn't work again. Sent it back, they sat on it for a while, told me it worked when I called, I told them the full story and that I have many other units and this one was different, they left it on over the weekend and it didn't work on Monday. They sent a new one which has been fine along with all the others.

Having others that provably work when this one doesn't will save a LOT of time and aggravation. Chances are small that you get two that don't work, and if they don't work in the chain of devices that you have connected to that port you can bet it's not the mixers, it's something else.

You don't have to duplicate this mixer, get an X32 Rack since that part of it functions the same as yours. Or should. Don't get the Air series as they are not interchangeable.

Since every digital mixer is going to be the same way, I wouldn't advocate getting another brand and figuring that you are then immune to problems.

Sincere good luck to you.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Pete Bansen on November 07, 2018, 07:23:48 pm
Jay -

A real quick thought.  On the router connected to your X32 Rack, is the Cat5 cable from the Rack plugged into the WAN port or one of the LAN ports?  I don't know if they'd be labeled exactly that way - that's how Netgear lables theirs, Apple has some indecipherable icon - the point is that you want to be connected to one of the 'client' ports, not the WAN port.

Good luck - hope you can get this sorted out.  Setting up the router and all that IP stuff was the most daunting aspect of using the X32 Rack for me, but otherwise it is terrific.

Pete Bansen
Reno, Nevada
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Kevin Maxwell on November 12, 2018, 01:27:46 pm
Did you get it working or did you give up?
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on November 12, 2018, 06:55:27 pm
Did you get it working or did you give up?
It's been returned, waiting for the replacement to come in.

Funny in the last week, I have walked 2 different people through the same setup.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Kevin Maxwell on November 12, 2018, 07:17:02 pm
It's been returned, waiting for the replacement to come in.

Funny in the last week, I have walked 2 different people through the same setup.

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Thank you for the update.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on December 18, 2018, 05:53:05 pm
Thank you for the update.
Update, I am still waiting on the replacement rack unit, but I did pick up a x32 compact.

Total elasped time to get the Netgear router connected: about 30 seconds. It did take another 30 minutes to get the ubiquiti edge x router plus mesh access point working because right now the Poe out on the router seems turned off so I had to use separate ac plugs for the router and the access point. I am hoping there is just a setting somewhere in the configuration that will allow me to run both off the same plug.

Right now I have both 2g and 5g parallel access points that use the same static IP for the mixer.

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Tom Provenza on December 20, 2018, 10:18:16 pm
Update, I am still waiting on the replacement rack unit, but I did pick up a x32 compact.

Total elasped time to get the Netgear router connected: about 30 seconds. It did take another 30 minutes to get the ubiquiti edge x router plus mesh access point working because right now the Poe out on the router seems turned off so I had to use separate ac plugs for the router and the access point. I am hoping there is just a setting somewhere in the configuration that will allow me to run both off the same plug.

Right now I have both 2g and 5g parallel access points that use the same static IP for the mixer.

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How are you powering the edge x router? If it is with the included wall wart it will not power the POE out.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on December 21, 2018, 12:51:15 am

How are you powering the edge x router? If it is with the included wall wart it will not power the POE out.
It does not work with the poe power supply that can with the access point either, i.e. placing the access point power supply before the router turns the router on but not the access point on the Poe through connection (even with ensuring the through is turned on in the router software).

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Title: Re: Help with configuring unifi access point with x32 rack
Post by: Taylor Hall on December 21, 2018, 07:00:46 am
Update, I am still waiting on the replacement rack unit, but I did pick up a x32 compact.

Total elasped time to get the Netgear router connected: about 30 seconds. It did take another 30 minutes to get the ubiquiti edge x router plus mesh access point working because right now the Poe out on the router seems turned off so I had to use separate ac plugs for the router and the access point. I am hoping there is just a setting somewhere in the configuration that will allow me to run both off the same plug.

Right now I have both 2g and 5g parallel access points that use the same static IP for the mixer.

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If I recall that router only outputs PoE power on one port (port 5/eth4 I believe) so be sure the AP is plugged in there. You also have to input PoE power on port 1/eth0.
Title: Re: Help with configuring unifi access point with x32 rack
Post by: Jay Barracato on December 21, 2018, 10:46:01 pm
If I recall that router only outputs PoE power on one port (port 5/eth4 I believe) so be sure the AP is plugged in there. You also have to input PoE power on port 1/eth0.
Yep, you also have to go into the software setup program to turn it on as it is off in the default position.

Port 0 will power the edge router, port 5 will pass it on. The problem is the Poe power supply I hot with the access point will not do both, which means I still need a separate plug for the router, which then means no need to pass the Poe through the router.

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