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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => LAB Lounge => Topic started by: Debbie Dunkley on March 05, 2016, 11:43:12 am

Title: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 11:43:12 am
Today I finally planned to play with the SRX software so I have my SRX speakers set up in the garage and I have my laptop connected to the SRX828 right now. The Audio Arxhitect software has recognized the speaker. However, I am stuck and cannot work out how to go any further. I thought I'd be able to drag the SRX828 across to the area on the right to configure my settings but not working. What am I doing wrong?

Just to add... I already had the Audio Architect downloaded to my laptop from a couple of years ago when I used it with my XTI series amps so I haven't downloaded anything from Harman website today.
Title: Re: Need help from SRX800P users- HIQNET
Post by: David Sturzenbecher on March 05, 2016, 11:55:59 am
Well Debbie, you just answered your own question. If your version of the software was made before your speaker was made... It won't work. Also check so see if your speaker is listed in the comprehensive device tree on the left under JBL. My guess is that it will not be.


Sent from my iPhone using Tapatalk
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 11:58:12 am
Well Debbie, you just answered your own question. If your version of the software was made before your speaker was made... It won't work. Also check so see if your speaker is listed in the comprehensive device tree on the left under JBL. My guess is that it will not be.


Sent from my iPhone using Tapatalk

Thanks David- I started to come to that conclusion. I'll download newer software....
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 12:21:12 pm
So I am stumped.... My old laptop doesn't have the running speed to download the software and Harman doesn't offer Audio Architect for Mac..... Un- be- friggin- lievable!
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 12:35:59 pm
As I only have access to SRX Connect (till I spring for a new pc - ouch).... is there any way to increase the db of the sub ?  (which is what I am trying to do with the compressor trick).... I find - like everyone else -that I run out of sub steam with the presets at factory compared to the tops. Turning the tops down doesn't accomplish enough as I have to send such high levels from the mixer to get close to where I need to be. I don't need much - maybe 9-12db.....?????

Perhaps using the EQ???
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 05, 2016, 12:52:45 pm
I don't have the SRX-800 series so I can't check this....but what about downloading their 'Band Manager' software.
I couldn't download the Audio Architect on an older machine of mine, but I could download 'Band Manager'.
Band Manager does connect to some of the same devices as Audio Architect, so wondering if you could connect to your SRX's and get to more of the controls?  Just thinking out loud...

And/or try a slightly older version of Audio Architect?
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 01:05:01 pm
I don't have the SRX-800 series so I can't check this....but what about downloading their 'Band Manager' software.
I couldn't download the Audio Architect on an older machine of mine, but I could download 'Band Manager'.
Band Manager does connect to some of the same devices as Audio Architect, so wondering if you could connect to your SRX's and get to more of the controls?  Just thinking out loud...

And/or try a slightly older version of Audio Architect?

I'll take a look at Band Manager......I already have the slightly older version of AA which only required 32 bit to run..... doesn't include the newer SRX speakers.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 05, 2016, 01:26:52 pm
I'll take a look at Band Manager......I already have the slightly older version of AA which only required 32 bit to run..... doesn't include the newer SRX speakers.

Band Manager only works with Crowns XTI and XTI *002 amps.  It will not see or access the amps in your STX speakers.

Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 01:46:13 pm
Band Manager only works with Crowns XTI and XTI *002 amps.  It will not see or access the amps in your STX speakers.

Thanks Tim...

Well... I 'stole' hubbys work computer and I am in !! yay!!

Now i am struggling to work it all out. The software discovered the sub AND shows it in the room layout. However, when i choose the compressor window, it displays (offline) in the title. How will i know if the settings have been accepted by the actual sub??

And do I need to change anything else?

Title: Re: Need help from SRX800P users- HIQNET
Post by: Chuck Simon on March 05, 2016, 01:54:00 pm
What do you have the input sensitivity set to?  I was having the same problem as you with the output of a  Presonus board into my 835's, so I switched the input to the "Consumer" setting and it gave me the proper gain.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 01:58:05 pm
What do you have the input sensitivity set to?  I was having the same problem as you with the output of a  Presonus board into my 835's, so I switched the input to the "Consumer" setting and it gave me the proper gain.

There are no input options in the sub - just the tops.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 05, 2016, 01:59:18 pm
Thanks Tim...

Well... I 'stole' hubbys work computer and I am in !! yay!!

Now i am struggling to work it all out. The software discovered the sub AND shows it in the room layout. However, when i choose the compressor window, it displays (offline) in the title. How will i know if the settings have been accepted by the actual sub??

And do I need to change anything else?

You need to go "online."  I don't think you need to "associate" anything.  I've been using Audio Architect and the workflow is different so I'm reluctant to give step by step advice.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 02:14:39 pm
You need to go "online."  I don't think you need to "associate" anything.  I've been using Audio Architect and the workflow is different so I'm reluctant to give step by step advice.
I missed checking one of the option boxes going in - i checked that and now i am online.

Now i have the compressor window open and I'm unsure which settings to choose so that
1) I have increased the gain make-up sufficiently without gong too crazy and
2) keep a limiter on so that I have some protection.

Do you have any suggestions??
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 02:15:21 pm
This is a little outside of my comfort level so please be patient with me....
Title: Re: Need help from SRX800P users- HIQNET
Post by: Steve Garris on March 05, 2016, 02:45:50 pm
This is a little outside of my comfort level so please be patient with me....

See Luke's comments on page one of this thread. You might want to send him a PM:
http://forums.prosoundweb.com/index.php/topic,158314.0.html
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 02:56:22 pm
See Luke's comments on page one of this thread. You might want to send him a PM:
http://forums.prosoundweb.com/index.php/topic,158314.0.html

Ironically Steve, I sent him a PM a few moments ago. He is offline right now.

BTW.. I worked out the on off button thing... the little comp box in the main window goes blue when on.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 05, 2016, 03:02:45 pm
Ironically Steve, I sent him a PM a few moments ago. He is offline right now.

BTW.. I worked out the on off button thing... the little comp box in the main window goes blue when on.

However.... I hadn't seen this thread you linked to. I had read all his other posts.
So it seems Luke no longer uses this method at all.... interesting. So other than setting the output at full tilt, he does nothing else other than setting the limiter for protection.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Callan Browne on March 05, 2016, 07:42:46 pm


Harman doesn't offer Audio Architect for Mac..... Un- be- friggin- lievable!

I have a virtual copy of windows running in my mac (using virtualbox) when I need to use audio architect and a few other windows only apps.
If you have a copy of windows already then you might not need to buy that new PC.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 06, 2016, 11:19:14 am

I have a virtual copy of windows running in my mac (using virtualbox) when I need to use audio architect and a few other windows only apps.
If you have a copy of windows already then you might not need to buy that new PC.

Thanks Callan- good to know -I wound up using my husbands work PC - so I have the download right now. He will delete it though as soon as he realizes I used his PC for this so I will need an alternative.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Steve Garris on March 06, 2016, 01:22:29 pm
Ironically Steve, I sent him a PM a few moments ago. He is offline right now.

BTW.. I worked out the on off button thing... the little comp box in the main window goes blue when on.

Can you advise me on what you're trying to balance? Do you have (2) 815's and (1) dual 18 sub? Are you using all of the standard factory settings for the components you have? I'm curious because I plan on purchasing a pair of 815's this summer.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Luke Geis on March 06, 2016, 05:01:08 pm
I have responded to your PM Debbie.

Yes I have abandoned the make up gain technique. It still does what it is supposed to, but the venue I manage has 2-3 other engineers in it. I set the speaker to " HELP " the other guys get level without going too far. That couple of extra db in headroom is nice and all, but I would have to play with the limiter setting more to nail it down. It is already too loud as it is, but the other guys preferred the higher gain to get the metering lower on the mixer.

Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 06, 2016, 05:25:59 pm
I have responded to your PM Debbie.

Yes I have abandoned the make up gain technique. It still does what it is supposed to, but the venue I manage has 2-3 other engineers in it. I set the speaker to " HELP " the other guys get level without going too far. That couple of extra db in headroom is nice and all, but I would have to play with the limiter setting more to nail it down. It is already too loud as it is, but the other guys preferred the higher gain to get the metering lower on the mixer.

Good to know Luke - I responded also. I'll play it safe too - outdoor show next weekend - St Paddys day so I'll be bake to check out the SRX828 properly......
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 06, 2016, 05:30:57 pm
Can you advise me on what you're trying to balance? Do you have (2) 815's and (1) dual 18 sub? Are you using all of the standard factory settings for the components you have? I'm curious because I plan on purchasing a pair of 815's this summer.

I have the SRX815's Steve and I LOVE them!..... The thing is that they are so very capable that when paired with the SRX 828, the sub can't get even close to them. I'm thinking that 1 per side might be nice but not in my budget right now. 
When I use the SRX828 with my pair of PRX718's, even with the SRX turned all the way up, it doesn't hit as hard as the PRX pair. I thought it would when I purchased it but  the PRX's are louder.
 However, it is a fantastic sounding box and when used in the smaller to mid size venues it hits hard enough for what we need and has a lower extension than the PRX718's.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Steve Garris on March 06, 2016, 08:45:03 pm
I have the SRX815's Steve and I LOVE them!..... The thing is that they are so very capable that when paired with the SRX 828, the sub can't get even close to them. I'm thinking that 1 per side might be nice but not in my budget right now. 
When I use the SRX828 with my pair of PRX718's, even with the SRX turned all the way up, it doesn't hit as hard as the PRX pair. I thought it would when I purchased it but  the PRX's are louder.
 However, it is a fantastic sounding box and when used in the smaller to mid size venues it hits hard enough for what we need and has a lower extension than the PRX718's.

Have you tried a Y cord at the inputs? That gave me 3 db more, and I felt with that they were about the same in output of my PRX sub's.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 06, 2016, 09:36:10 pm
Have you tried a Y cord at the inputs? That gave me 3 db more, and I felt with that they were about the same in output of my PRX sub's.

I take L and R from the mixer to each channel of the sub then out into each top - so both inputs are already in use.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Mike Maly on March 08, 2016, 02:25:40 am
I recently had the opportunity to mix on a VT4886 rig with 4 SRX828SP(2 per side); AUX fed sub. I was impressed and found myself turning the subs down with plenty of  headroom. No compressor make-up gain.


Sent from my iPhone using Tapatalk
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 08, 2016, 03:19:46 pm
I have the SRX815's Steve and I LOVE them!..... The thing is that they are so very capable that when paired with the SRX 828, the sub can't get even close to them. I'm thinking that 1 per side might be nice but not in my budget right now. 
When I use the SRX828 with my pair of PRX718's, even with the SRX turned all the way up, it doesn't hit as hard as the PRX pair. I thought it would when I purchased it but  the PRX's are louder.
 However, it is a fantastic sounding box and when used in the smaller to mid size venues it hits hard enough for what we need and has a lower extension than the PRX718's.

It's crazy to think that the dual 18 sub can't keep up with the single 15" tops.
Is the amp they load the box with, not enough power?
I have the SRX728 subs....and just one of those (with 3000-4000 watts) will pair very will with a set of 715's.  The 728 just crushes....wondering why the 828 does not.
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 08, 2016, 03:28:41 pm
It's crazy to think that the dual 18 sub can't keep up with the single 15" tops.
Is the amp they load the box with, not enough power?
I have the SRX728 subs....and just one of those (with 3000-4000 watts) will pair very will with a set of 715's.  The 728 just crushes....wondering why the 828 does not.
Because JBL released the SRX800P series with 26dB input gain rather than the more normal 32dB gain, meaning you need to turn your mixer up louder than with other boxes.  It's stupid, but that's what they did.

Knob position has never been a reliable indicator of maximum output.  The fact that the SRX800P gain is "all the way up" does not mean they are out of gas.

For mixed systems, I would recommending turning your mains down to match the subs, and then running your mixer output hotter, or connect to the SRX800P series and add some gain somewhere as has been described in several places here.

There's nothing wrong with the box's capability; just a dubious choice by the product manager to make them not work like every other box they compete with.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 08, 2016, 03:30:07 pm
It's crazy to think that the dual 18 sub can't keep up with the single 15" tops.
Is the amp they load the box with, not enough power?
I have the SRX728 subs....and just one of those (with 3000-4000 watts) will pair very will with a set of 715's.  The 728 just crushes....wondering why the 828 does not.

The SRX800P series is designed to match speaker/amp combos that reference 26dB on amp gain (like a VT4880 powered by an ITech).

There is no difference in output power (beyond what may be advertised).  It just takes more signal level to reach the full output capabilities.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Bill Hornibrook on March 08, 2016, 03:57:03 pm
It's crazy to think that the dual 18 sub can't keep up with the single 15" tops.
Is the amp they load the box with, not enough power?
I have the SRX728 subs....and just one of those (with 3000-4000 watts) will pair very will with a set of 715's.  The 728 just crushes....wondering why the 828 does not.

I think it's also a matter of what one's definition of "keeping up" is ;)

I know as a DJ I have yet to run into a standard double 18 reflex box (if there's just one) that will keep up with a pair of SRX-715s when power is really poured to them. This would be especially true outdoors (the application in this thread).
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 08, 2016, 04:49:13 pm
I think it's also a matter of what one's definition of "keeping up" is ;)

I know as a DJ I have yet to run into a standard double 18 reflex box (if there's just one) that will keep up with a pair of SRX-715s when power is really poured to them. This would be especially true outdoors (the application in this thread).

That's interesting. I paired the SRX715's and a single SRX728 and thought they were a great match (and one did not outrun the other).
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 08, 2016, 04:49:56 pm
Because JBL released the SRX800P series with 26dB input gain rather than the more normal 32dB gain, meaning you need to turn your mixer up louder than with other boxes.  It's stupid, but that's what they did.

Knob position has never been a reliable indicator of maximum output.  The fact that the SRX800P gain is "all the way up" does not mean they are out of gas.

For mixed systems, I would recommending turning your mains down to match the subs, and then running your mixer output hotter, or connect to the SRX800P series and add some gain somewhere as has been described in several places here.

There's nothing wrong with the box's capability; just a dubious choice by the product manager to make them not work like every other box they compete with.


Thanks for the insight Tim and TJ.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 08, 2016, 05:04:42 pm
In my experience, I've never had a single sub keep up with a single (equivalent) top. I have found that at least twice as much sub is needed to balance with its equivalent top. So that part doesn't surprise me.

I just wish like TJ said that JBL had designed the SRX800p series with 26db input gain.

On saturday Im going to run my PRX718's aux fed which will allow me to just concentrate on getting my SRX828p and SRX815's balanced.


oops - i meant 32db gain input......according to the spec sheet online - the SRX828P is only 21db.
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 08, 2016, 05:33:36 pm
They should have made the speakers 32dB gain by default with a menu option to switch to 26dB for those who like the low-gain ITech mode (I don't - I crank my ITechs back up to 32dB).

Perhaps JBL will get smart and change this in a firmware update - it's tiresome continuing to defend this issue on the forums; I can only imagine how many sales they are losing at music stores when doing shootouts.

I'm a JBL shop with lots of JBL gear, and I've gotten a lot of good support from them over the years.  This issue inexplicably, though not terminally as the "fix" is easy, tarnishes a really amazing product line.  Dumb, dumb, dumb.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 08, 2016, 11:22:02 pm
They should have made the speakers 32dB gain by default with a menu option to switch to 26dB for those who like the low-gain ITech mode (I don't - I crank my ITechs back up to 32dB).

Where do you do this?  Studio architect?
My itechs provide plenty of headroom for my use, but maybe I'll crank to 32db to see what it adds.

TJ have you tried/heard any of the passive srx800 series yet?
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 09, 2016, 01:35:59 am
They should have made the speakers 32dB gain by default with a menu option to switch to 26dB for those who like the low-gain ITech mode (I don't - I crank my ITechs back up to 32dB).

Perhaps JBL will get smart and change this in a firmware update - it's tiresome continuing to defend this issue on the forums; I can only imagine how many sales they are losing at music stores when doing shootouts.

I'm a JBL shop with lots of JBL gear, and I've gotten a lot of good support from them over the years.  This issue inexplicably, though not terminally as the "fix" is easy, tarnishes a really amazing product line.  Dumb, dumb, dumb.

I've had BE requests for both more and less system gain, so go figure.  It's easy enough to accommodate them either way.  Most of the BEs I meet happily drive a digital desk like it was analog - near the top of the ladder and at 26dB gain on our VerTec rigs, that's "system in limit, get your earplugs" SPL.  On the flip side we did a show for an act carrying a double-wide of analog inserts and the H3000 to mix it all... and the BE asked for +6dB of drive level because he didn't want to "hit the desk that hard."  A H3K without a red light?  Heresy!  8)

From what I'm seeing, though, +12 is the new +4 and I think JBL is acknowledging that.
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 09, 2016, 04:52:43 am
Where do you do this?  Studio architect?
My itechs provide plenty of headroom for my use, but maybe I'll crank to 32db to see what it adds.

TJ have you tried/heard any of the passive srx800 series yet?
Yes, Audio Architect. For the SRX mains, my preferred solution is to set the input type to "consumer", which adds about 10dB of gain. I don't have SRX subs so I will defer to those who do, but I would add gain as early in the signal chain as possible.

I haven't heard the passive SRX800s. I am not particularly interested, as I see them as a poor value compared to the powered version. By the time you add an amp to the passive version, your price will be close to or more than the powered 800P boxes, and you will lose out on the best things about the 800P series - the high-quality DSP tuning which is a lot of what makes the box sound so good, and the sophisticated limiting and driver protection. They seem to be the worst of both worlds.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Steve Garris on March 09, 2016, 01:54:52 pm
They should have made the speakers 32dB gain by default with a menu option to switch to 26dB for those who like the low-gain ITech mode (I don't - I crank my ITechs back up to 32dB).

Perhaps JBL will get smart and change this in a firmware update - it's tiresome continuing to defend this issue on the forums; I can only imagine how many sales they are losing at music stores when doing shootouts.

I'm a JBL shop with lots of JBL gear, and I've gotten a lot of good support from them over the years.  This issue inexplicably, though not terminally as the "fix" is easy, tarnishes a really amazing product line.  Dumb, dumb, dumb.

This is what I'm hoping for, a firmware update with some new options.

Has anyone been successful at increasing the compressor make-up gain with the iPad app?
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 09, 2016, 02:27:21 pm
Yes, Audio Architect. For the SRX mains, my preferred solution is to set the input type to "consumer", which adds about 10dB of gain. I don't have SRX subs so I will defer to those who do, but I would add gain as early in the signal chain as possible.

I haven't heard the passive SRX800s. I am not particularly interested, as I see them as a poor value compared to the powered version. By the time you add an amp to the passive version, your price will be close to or more than the powered 800P boxes, and you will lose out on the best things about the 800P series - the high-quality DSP tuning which is a lot of what makes the box sound so good, and the sophisticated limiting and driver protection. They seem to be the worst of both worlds.

Considering that DJs and other amateurs buy far, far more equipment than folks like us I think JBL is also trying to idiot-proof the 800p series from guys that think the rig isn't working until the mixer's red lights remain on.

We're pros, right?  We should be able to figure out something as simple as a 6-10dB reduction of input sensitivity.  The DJs?  They'll just turn it up like they always do, without ever thinking about it.

The issue here is that it represents a deviation from prior practice, it's neither right nor wrong.
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 09, 2016, 02:38:19 pm
Considering that DJs and other amateurs buy far, far more equipment than folks like us I think JBL is also trying to idiot-proof the 800p series from guys that think the rig isn't working until the mixer's red lights remain on.

We're pros, right?  We should be able to figure out something as simple as a 6-10dB reduction of input sensitivity.  The DJs?  They'll just turn it up like they always do, without ever thinking about it.

The issue here is that it represents a deviation from prior practice, it's neither right nor wrong.
Those same people - and many of the good people here at PSW - compare these speakers with other vendors' products and when the SRX800P boxes are substantially quieter than other vendors given the same input signal and there isn't a knob on the box that can "fix" it, they understandably come away less than impressed.  As statistical evidence of this happening I offer virtually every thread on PSW about these boxes.
 
I would counter that the "pros" you're referring to are equally capable of turning the input gain down if they desire these boxes to match their other inventory.  JBL has chosen to make the speakers non-standard for the less sophisticated users for the convenience of some of the pro users.

It may not be technically wrong, but it is foolish from a business perspective.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 10, 2016, 11:17:57 pm

I haven't heard the passive SRX800s. I am not particularly interested, as I see them as a poor value compared to the powered version. By the time you add an amp to the passive version, your price will be close to or more than the powered 800P boxes, and you will lose out on the best things about the 800P series - the high-quality DSP tuning which is a lot of what makes the box sound so good, and the sophisticated limiting and driver protection. They seem to be the worst of both worlds.

The struggle I'm having is that I already have itech amps....and depending on the room size, I will use a pair of Srx728 subs and srx722 tops.   This means, I need these amps.
So for smaller rooms, where I don't need the larger tops, a small pair of passive tops make the most sense (both economically and from an ease of set up, since my rack is already wire to my itechs).
For this reason I'm always searching for an outstanding pair of 1x12 passive tops.
I've tried jbl 4702, jbl srx712, jbl 4712, jbl srx715, jtr triple 8's....and currently using EAW LA212's.  (I've tried lots of active boxes as well)
I like the EAW's quite a bit, but I wish the had a bit more low mid (I pair them with a single srx728 sub).

The question....which nobody can seem to answer because I don't know anyone who has actually heard them yet....how will the passive srx812's compare to the active version?
If the actives are used as the benchmark....are the passives 10% worse....or 50% worse?
It's hard to know if folks recommend the actives because they are night and day different....or just marginally different (and are more economical IF you don't already own amps).

I find it hard to believe that the passives aren't 'great' since people rave about the passive srx712 and 715's......so we know jbl can make a good passive xover.
So if anyone can comment because they've had their ears on each....how much different are the active and passive srx812's.

Sorry I'm derailing this thread....but this question plagues me....
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on March 11, 2016, 12:19:10 am
The struggle I'm having is that I already have itech amps....and depending on the room size, I will use a pair of Srx728 subs and srx722 tops.   This means, I need these amps.
So for smaller rooms, where I don't need the larger tops, a small pair of passive tops make the most sense (both economically and from an ease of set up, since my rack is already wire to my itechs).
For this reason I'm always searching for an outstanding pair of 1x12 passive tops.
I've tried jbl 4702, jbl srx712, jbl 4712, jbl srx715, jtr triple 8's....and currently using EAW LA212's.  (I've tried lots of active boxes as well)
I like the EAW's quite a bit, but I wish the had a bit more low mid (I pair them with a single srx728 sub).

The question....which nobody can seem to answer because I don't know anyone who has actually heard them yet....how will the passive srx812's compare to the active version?
If the actives are used as the benchmark....are the passives 10% worse....or 50% worse?
It's hard to know if folks recommend the actives because they are night and day different....or just marginally different (and are more economical IF you don't already own amps).

I find it hard to believe that the passives aren't 'great' since people rave about the passive srx712 and 715's......so we know jbl can make a good passive xover.
So if anyone can comment because they've had their ears on each....how much different are the active and passive srx812's.

Sorry I'm derailing this thread....but this question plagues me....

I am running stx835's, a great sounding speaker by anyone's ears.  What metric are you asking about?  I think the srx835p's subjectively do the same job at a little more than 1/2 the price.  There are so many ways to measure sound I am not sure how to answer your question.

What I am saying is from a practical standpoint they are application equivalent.  Certainly neither is dramatically better that I would call them a step up.

In reality unless v5 tunings are released for the i-tech amps your passive amp and processor can't possibly recreate the complex FIR filter based DSP processing built into the new powered cabinets. 

That means every ounce of efficiency and linearity is being squeezed out of the cabinet.

The passives are also not all that much less expensive 20% to be exact.  I don't see the value proposition in the passive version.  A state of the art amp and processor for $350 (using 835 as an exampe)?  How can you beat that?

Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 11, 2016, 07:19:36 am
I agree with Scott.  The price difference is so small it's silly to go passive, even if you have amps.  There won't ever be V5 presets for original ITechs, and there may or may not be V5 presets for ITHDs, but as it stands now there will be differences in performance and resiliency.

If you get the active version, now you have a pair of wedges or front or side fills when you're using your big system that you don't have to buy another amp to drive.  Yes, maybe for smaller shows you'll have an unused amp in your rack, but compared to the advantages of the active version, that seems like a pretty small inconvenience.  Think of it as a spare amp you didn't have before.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 11, 2016, 10:20:19 am
Thank you both for indulging me in my questions.

In reality unless v5 tunings are released for the i-tech amps your passive amp and processor can't possibly recreate the complex FIR filter based DSP processing built into the new powered cabinets. 

This is really what I'm trying to grasp.  How much does this FIR filter / DSP affect the sound of this box?  In short....how much better will it sound.
I know that 'better' is such a subjective thing, which is why I know it's a near impossible question to answer with any specificity.
Is it night and day difference in sound.....like "wow that box is much smoother, clearer, etc." (than the passive box).  Or is this a matter of me just eq'ing the passive box and it sounds 'very close' to the Active.
It would be great if someone could say - this is like the difference between a set of old Gray EONs vs. QSC KW's....or something like that.  Just trying to find a good reference to be able to understand the sound quality difference.

TJ, you make great points with the 'extra amp', and that has been part of my thinking as well.

My rack has a front panel that has speakon outs to run to my tops.  So no matter if I'm using my big or small system, it's the same simple connections....and it's a really fast set up.  This is why I've always gravitated to passive boxes even for my small rig.  The simplicity of my set up (because it's the same no matter which speakers I bring), means that the shaved apes that are my band members, can actually add value by helping plug in speakers because it's the same simple process every time.

But just because it's simpler to keep using passive, doesn't mean that I'm not fully open to go with Active tops....I'm just trying to weight the pros/cons.  And the 'pro' of the FIR/DSP in the active boxes is something I don't know how to quantify because I haven't heard both (or either) of these.

Anyway, if anyone feels like weighing in with some opinions, I would be appreciative to hear them.

Thanks!
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 11, 2016, 10:46:56 am
Jay, I did a show with a friend recently where we used a pair of SRX812P boxes as wedges using the "Monitor" preset.  My friend took out his Smaart rig, played some pink noise, then said, "Well - that's done."  The artist later said  "Wow - that's a clear-sounding monitor."

I just checked, and there are tunings for the SRX800 passive series for ITechHD.  They don't specify if they are V5 or not, and they don't seem to be biamp tunings.  There are no manufacturer-supplied tunings for 1st-gen ITechs. 

If you are good with system tuning I have no doubt you could get the SRX800 passive boxes to sound reasonable, but they won't have the don't-bother-with-measuring quality of the powered boxes.  If you are not that experienced with tuning, the quality difference between passive and active will be very significant.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Chuck Simon on March 11, 2016, 10:50:54 am
If you are set on passive, maybe you should consider the SRX 712's.   They are still available, I assume because of the huge demand for them.  There is a seller on  Ebay with new ones in the box and dealers can order them from JBL if they make a large enough order.  The 712 is more than 20 lbs lighter than the 812, and without the processing I can't see any real advantage of the 812 for monitor duty.

Though I love my 835P's for mains, I prefer passive monitors.  I like having control of my power in one location and it can be a hassel getting both line and power to monitors on some stages.  With the QSC PLD I have power and processing for four monitor mixes in a 22 lb. 2 space package.  Other than HPF, the 712's don't need much processing. Of course with the popularity of IEMs, stage monitors are becoming optional for me.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on March 11, 2016, 12:24:26 pm
Some great point made, especially about the 7 series where we started.  Don't confuse processing with eq.  There is much more than eq going on.  a FIR filter changes its transfer function in the time and frequently domain and the behavior changes with the level. 

Sent from my SM-N910V using Tapatalk

Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 11, 2016, 01:39:53 pm


I love the 7 series, and I have tried the 712s as tops.
I liked my eaw la212,s better though. So I'm looking for s step up.
My only gripe with both he 712 and the LA212 is the lack of low mid.
As a comparative example....I have some qsc hpr 122 tops and they have excellent low mid punch.
From the reviews I've read, the 812 has some low mid that the 712 does not...that is why im exploring these.

Im am not experienced it tuning, so it sounds like my best options are to either get the active tops....or swap one of my older itechs for an itech hd, so I can use their tunings. (With the passive boxes).

Any other suggestions for passive boxes that would meet my needs, im all ears.

Debbie, sorry I derailed your thread....
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 11, 2016, 04:51:58 pm
No worries Jay- I am enjoying the discussion...
Title: Re: Need help from SRX800P users- HIQNET
Post by: Luke Geis on March 12, 2016, 02:45:19 pm
My recommendation for all models in the SRX 800 series is simple.

1. Set the input sensitivity for the intended use. This gives you the most headroom without fear of clipping the inputs of the speaker while also giving you plenty of SPL.

2. Make sure that the input is turned all the way up. The speakers input mixer level has a zero position and then goes to +12db. The connect software is most similar to the speaker, while the AA software has a different level setting approach. The AA software does a have a mixed level option though. It will show you both the AA and Speaker / Connect relative levels.

3. Set the master level to taste. That simple. It will go to +12db which I found to be the ideal setting. You can drive it all the way up to limiting with NO FEAR. If it isn't loud enough by the time it starts to limit, then utilize the " make up gain " technique and you can squeeze a couple extra safe db's.

The thing that is different for these speakers VS. many others is that they have a different input gain sensitivity. Many commercial amps use a 1.4v or 0.775v sensitivity which simply means that full rated power of the amp is reached with lower drive levels. 26db sensitivity amps are lately a more professional / industrial thing. I think the only true downside to a 26db amp sensitivity is that it takes a fairly high drive level to acquire similar levels to that of .775v and 1.4v amps. There is nothing wrong with this, but if you have a lower end mixer perhaps only capable of +18dbu in output, you will be very near this point quite often with a 26db amp. An amp with a .775v sensitivity will have lots of volume with very little drive level in comparison.

The SRX 800 series have a couple of different peak input levels. The 835 has a peak input of +24dbu while the others in the lineup are +21dbu if I am not mistaken. This is the drive level that it will accept before the AD/DA converter in the input mixer will clip. The actual sensitivity of the amp is not exactly stated, but is more on par with that of a 26db sensitivity. I have found that the drive level to output level ( in SPL ) is rather linear and that it requires a high level of drive to have a high level of output.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 13, 2016, 06:53:54 pm
One more thing...... today I noticed that the option to check on new posts and my posts  at the top has disappeared.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 13, 2016, 08:24:19 pm
Update....

Yesterday we did the outdoor parking lot show we always do and we used the SRX828p along with our SRX815's adding the PRX718's on aux. Worked like a charm!....

This is obviously the way to go. Last time I used the SRX system and the PRX718's, I daisy chained but for some  reason couldn't get the SRX828 loud enough if you remember.
I had the 828 on +12db ( compression unchanged), the tops on +10db and the PRX subs at 3pm.

I didn't even have to really run the QU16 much hotter than usual and had some unused headroom.

So - very happy with that...

However, on a side note, my bad luck with JBL is continuing ......
After the show, feeling very happy about my PA, I went to remove one of the XLR's from one of the 815's and it was stuck firmly in there.  The spring seems to have broken so I had to leave it in there to get it home.
I'll have to get it repaired unless there are any tricks to this. (Bear in mind it is stuck well and good in there!)

Title: Re: Need help from SRX800P users- HIQNET
Post by: William Schnake on March 13, 2016, 10:20:38 pm
Update....

Yesterday we did the outdoor parking lot show we always do and we used the SRX828p along with our SRX815's adding the PRX718's on aux. Worked like a charm!....

Glad to hear everything worked-out. 

As far as the jack is it a Neutrik or a knock-off?  If it is a Neutrik my guy has had good luck with pressing down on the tab and removing it with pliers.  Let me know and I will check with him if you would like.

Bill
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 13, 2016, 10:55:25 pm
Glad to hear everything worked-out. 

As far as the jack is it a Neutrik or a knock-off?  If it is a Neutrik my guy has had good luck with pressing down on the tab and removing it with pliers.  Let me know and I will check with him if you would like.

Bill

I hate to admit it but it is a knock off. However, I really like these cords and the actual cable is a nice heavy gauge - been using them for years. I've never had an issue with them. My mic and patch cables are all Neutrik, Switchcraft or Amphenol.
I tried a couple of other cables, the same as the one that is stuck in the other input and in the inputs to the other speaker, and they fit fine and come out quite easily.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Callan Browne on March 13, 2016, 11:15:32 pm
On the same subject of HiqNet help, does anybody know what these 2 icons mean?
I seem to be able to click either R or S, but I'm unsure of their meaning.

They appear after putting AA into online mode
Title: Re: Need help from SRX800P users- HIQNET
Post by: Callan Browne on March 13, 2016, 11:20:59 pm
On the same subject of HiqNet help, does anybody know what these 2 icons mean?
I seem to be able to click either R or S, but I'm unsure of their meaning.

They appear after putting AA into online mode

Maybe R is to Receive current data from the speaker and S is to Send data from AA to the speaker ?
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 14, 2016, 12:18:35 am
Maybe R is to Receive current data from the speaker and S is to Send data from AA to the speaker ?

RUN or SYNCHRONIZE.

RUN let's you connect to the system as it is, in situ, without sending device or preset changes to the devices in the system.

SYNCHRONIZE sends the device and preset files to all devices from an existing Venue file.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Lee Buckalew on March 14, 2016, 12:21:51 am
On the same subject of HiqNet help, does anybody know what these 2 icons mean?
I seem to be able to click either R or S, but I'm unsure of their meaning.

They appear after putting AA into online mode

That is RECEIVE and SEND.  If you send data it is the data in the currently open file, if you receive it is the data currently running on the speaker.

Here is a link to a help file from Crown.  http://www.crownaudio.com/media/wysiwyg/AmpAcc_Downloads/Quickstart_Guide_-_Crown_USBX_in_HiQnet_Audio_Architect.pdf

All of the AA connectable devices use the same basic terminology within AA for command and configuration.  Not all can simply be connected to without their design already being in the computer file (BSS).  Those would be devices that also have a "Load" command.

These icons do not appear in "online" mode they appear just before you are actually "online". You use Send and Receive to choose how you are going online either with all devices or with each individual device.

Lee
Title: Re: Need help from SRX800P users- HIQNET
Post by: Callan Browne on March 14, 2016, 02:29:36 am
RUN or SYNCHRONIZE.

Thanks Tim & Lee, makes sense
Title: Re: Need help from SRX800P users- HIQNET
Post by: Lee Buckalew on March 14, 2016, 07:35:23 am
Thanks Tim & Lee, makes sense

It is Send and Receive.  See my edits in my prior post with the link to the help file.  Understanding how AA interacts with various connected devices is important as you add devices, especially other device types.  If you select the question mark toward the top right side of the AA window you open the AA help file.

Lee
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 14, 2016, 01:53:18 pm
It is Send and Receive.  See my edits in my prior post with the link to the help file.  Understanding how AA interacts with various connected devices is important as you add devices, especially other device types.  If you select the question mark toward the top right side of the AA window you open the AA help file.

Lee

In a reply I chose to delete rather than post....

Run and Synchronize are *venue* mode commands.  See attached.  Lee, I think we're both right but looking at different parts of Audio Architect.

Title: Re: Need help from SRX800P users- HIQNET
Post by: Lee Buckalew on March 14, 2016, 02:38:50 pm
In a reply I chose to delete rather than post....

Run and Synchronize are *venue* mode commands.  See attached.  Lee, I think we're both right but looking at different parts of Audio Architect.

Tim,
I believe that the Sync Venue and Run Venue commands are directly accessed modes of AA itself in the main top menu bar called the Online Design Ribbon Tab (they are located to the upper left side of the main window).  These are used to tell the program what it should be doing.  Receive and Send are device commands and are used after entering the Sync Venue portion of the program.  They define how to sync each device. 

I may be slightly incorrect as I am on vacation and don't have my laptop with me.  I can't open AA on my iPad.  :-)
No biggie either way as long as the OP can get synchronized and online.

I will check later when I have access.

Lee
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 14, 2016, 02:55:26 pm
Receive and Send are correct in the context of the question asked.  Receive will load the presets from the amps into AA, send will overwrite the amps with the AA settings.  For an existing system, Receive would be a significantly safer option than Send if you value any of the device settings.
Title: Re: Need help from SRX800P users- HIQNET
Post by: David Sturzenbecher on March 14, 2016, 03:06:35 pm
Tim,
I believe that the Sync Venue and Run Venue commands are directly accessed modes of AA itself in the main top menu bar called the Online Design Ribbon Tab (they are located to the upper left side of the main window).  These are used to tell the program what it should be doing.  Receive and Send are device commands and are used after entering the Sync Venue portion of the program.  They define how to sync each device. 

I may be slightly incorrect as I am on vacation and don't have my laptop with me.  I can't open AA on my iPad.  :-)
No biggie either way as long as the OP can get synchronized and online.

I will check later when I have access.

Lee

Everyone is correct.

There are many program "modes" in AA.

A short list of them are:
Define Venue Mode
Add Devices Mode
Route Audio Mode
Associate Amplifiers Mode
Configure Monitoring Mode
Match Devices Mode
Synchronize Venue Mode
Route Audio Mode
Run Venue Mode

The R and S icons live in "Synchronize Venue Mode".   The program is asking do you want to synchronize by receiving parameters or sending parameters.

98% of users will always live in "Add Devices Mode" and "Run Venue Mode"   The other modes are either quickly passed through when going online or useful in installations with room specific monitoring or if you have networked audio such as AVB.   The program has tons and tons of features that most people will never touch.

-Dave (I use audio architect way way way too much) Sturzenbecher
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 14, 2016, 06:25:11 pm
I am so over JBL right now !!!.........so remember the whole issue I had with the defective SRX 828's in October/ November?.... after personally picking up a third unit and finding it faulty, Everett at JBL would not return any of my calls or emails ....... that should have been enough to kill the love affair I have had for years with JBL products but here we go again...

As I said in my earlier post, although I was really happy with the sound of the SRX system coupled with the PRX 718's this weekend, at the end of the night, I had that stuck XLR problem. I always used input 1 but for some reason I use input 2 - so first time use.

So I sent an email yesterday to the service dept to check to see if I need an RMA or anything so they would get it this morning. I hadn't heard anything so I just gave them a call.
I spoke to Arturo and I explained the problem and he told me that there are no release buttons on the SRX 815p speakers. He said the button is on my XLR so it is not the responsibility of JBL. WHAT??????..... I said - with respect - no, the button is on the speaker (or amp input). I told him clearly that I was referring to an input NOT an output. I told him , "I am looking at it right now! - there is the same button on channel 1 !"....
He insisted that it was a faulty XLR and that there are no mechanical parts on those inputs. Really - friggin' really?
After getting quite hot under the collar but curbing my anger - especially after the whole sub mess last year, I told him how terribly disappointed I am in JBL's quality these days at which point he ignored what I had to say and  came straight back to tell me I can return the speaker to JBL at my cost or take it to a local service tech and then churned out their number before I could find a pen.
I thanked him - even though he didn't deserve it and hung up.

I am at a loss over all this and will never ever endorse another JBL product ever again.
Did I say NEVER EVER ???
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 14, 2016, 06:26:51 pm
I NEED A HUG !!!
Title: Re: Need help from SRX800P users- HIQNET
Post by: Dave Garoutte on March 14, 2016, 07:20:58 pm
OOOOOOOO!
Those are for you, Debbie.

I had a main 24ch snake get a cable stuck and it took me hours to get it out.
I had to disassemble everything.
I got so POed that I replaced all the XLR sockets in the snake with Neutrics.
Then, I tossed all my cheapo cables, bought a roll of Canare cable and a pile of Neutric ends and made my own.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 14, 2016, 07:37:23 pm
OOOOOOOO!
Those are for you, Debbie.

I had a main 24ch snake get a cable stuck and it took me hours to get it out.
I had to disassemble everything.
I got so POed that I replaced all the XLR sockets in the snake with Neutrics.
Then, I tossed all my cheapo cables, bought a roll of Canare cable and a pile of Neutric ends and made my own.

Thanks Dave !...

Ironically, I just finished replacing very suspect XLR I own for the best quality but these particular ones have always been so reliable and I love the quality of cable so I never bothered. Not sure where I got them but they have never let me down. If this was a female XLR then I could blame the plug but it is the button on the speaker chassis connector that broke.
Also, it was not moved during or after the show - so it never got knocked. It was still on the stand when we tried to remove the cable.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Jay Marr on March 14, 2016, 08:41:56 pm
Oh Debbie I feel for you.
I've spoken to Arturo before and found him to have almost zero understanding of their products.  He tried to tell me that the prx400 series was 'close' in sound quality to the srx800 active series. (When I was looking for a passive alternative to active srx's.)
I said 'you and I have a different definition of the words - close...and quality'

And Everett seems to get frustrated when you challenge him.

Sometimes customer service can make or break you usage of a product long term.
You are giving me big some reservations in buying new srx gear.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 14, 2016, 09:34:23 pm
Oh Debbie I feel for you.
I've spoken to Arturo before and found him to have almost zero understanding of their products.  He tried to tell me that the prx400 series was 'close' in sound quality to the srx800 active series. (When I was looking for a passive alternative to active srx's.)
I said 'you and I have a different definition of the words - close...and quality'

And Everett seems to get frustrated when you challenge him.

Sometimes customer service can make or break you usage of a product long term.
You are giving me big some reservations in buying new srx gear.

Thanks Jay - your experience of those 2 particular employees mirrors mine. Yes - Arturo desperately needs training on the products he is supposed to be one of the experts on and Everett did seem to get frustrated with me due to the 3 defective subs in a row being brought to his attention and obviously taking some time out of his day. I suppose once he sent me the inferior quality, far too big, ugly JBL T shirt back in October, he felt he had done enough.....This sucks !
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on March 14, 2016, 09:47:53 pm
LoL, one of the biggest frustrations of being a large dude.  No swag.  Try getting a 3x or a 4x.  You are making me nervous about JBL too.  I have to say that the few times I hbyuhave had to call QSC the experience has been fantastic and we are now up to 22 kw181' and 34 tops of various k and kw config.  I really want to add some of the srx powered because now that y'all have pointed it out to me the qsc's are harsher with the smaller exit horns.   Not sure that is a big enough driver, you are not the first person to start a thread  on infant mortality issues. 

What I wanted to add is a year and half ago when I put the stx835's in the club I bought prx412m's.  Over the course of the year every lf driver was blown except for one.  We took them apart and found that jbl used an OEM eminence driver for awhile that is vastly inferior to the other PRX's  we have.  It took 4 weeks of arguing with JBL to get them to send right drivers and they are back ordered 8 weeks.



Sent from my SM-N910V using Tapatalk

Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 14, 2016, 10:18:28 pm
LoL, one of the biggest frustrations of being a large dude.  No swag.  Try getting a 3x or a 4x.  You are making me nervous about JBL too.  I have to say that the few times I hbyuhave had to call QSC the experience has been fantastic and we are now up to 22 kw181' and 34 tops of various k and kw config.  I really want to add some of the srx powered because now that y'all have pointed it out to me the qsc's are harsher with the smaller exit horns.   Not sure that is a big enough driver, you are not the first person to start a thread  on infant mortality issues. 

What I wanted to add is a year and half ago when I put the stx835's in the club I bought prx412m's.  Over the course of the year every lf driver was blown except for one.  We took them apart and found that jbl used an OEM eminence driver for awhile that is vastly inferior to the other PRX's  we have.  It took 4 weeks of arguing with JBL to get them to send right drivers and they are back ordered 8 weeks.



Sent from my SM-N910V using Tapatalk

I like QSC and have owned and still own certain pieces- no issues.

 I am so frustrated with JBL because even though my pathetic little investment in JBL doesn't make a dent in their huge profits, my comments and experiences probably do. I bet a lot of folks have read my comments who might have been on the fence but chose against JBL because of what I have been saying.
I am such a loyal person to brand when it comes to anything really - car brands, home entertainment brands, stores and of course PA equipment and I always review when I can if I believe strongly in something - just like I always did with JBL - but I am so annoyed at them right now it is clouding how I feel about the gear I own which I hate !

More than once I have regretted selling my SRX 700 series rig.... never had even one issue with any part of it.

Don't get me wrong, I love the sound of this rig and to be honest, I have more  SPL headroom and of course less to carry (amp rack, huge python speakons etc)  but it isn't worth the stress and uncertainty.
We got a car show coming up so I need to get this cab fixed ASAP - don't really want to use the attached cable as pigtail.....
Title: Re: Need help from SRX800P users- HIQNET
Post by: Mike Maly on March 14, 2016, 10:49:23 pm

I like QSC and have owned and still own certain pieces- no issues.

 I am so frustrated with JBL because even though my pathetic little investment in JBL doesn't make a dent in their huge profits, my comments and experiences probably do. I bet a lot of folks have read my comments who might have been on the fence but chose against JBL because of what I have been saying.
I am such a loyal person to brand when it comes to anything really - car brands, home entertainment brands, stores and of course PA equipment and I always review when I can if I believe strongly in something - just like I always did with JBL - but I am so annoyed at them right now it is clouding how I feel about the gear I own which I hate !

More than once I have regretted selling my SRX 700 series rig.... never had even one issue with any part of it.

Don't get me wrong, I love the sound of this rig and to be honest, I have more  SPL headroom and of course less to carry (amp rack, huge python speakons etc)  but it isn't worth the stress and uncertainty.
We got a car show coming up so I need to get this cab fixed ASAP - don't really want to use the attached cable as pigtail.....

Debbie, I've had this exact XLR issue happen to one of my SRX835's. I personally feel like the PCB XLR jack heats up during operation and then the physical connect changes shape slightly thus the release tab not working resulting in a stuck XLR male connect. On the one unit that did that, I now use input 2 on all of my SRX835 tops. After that happened, it was a nightmare pulling the connector out. I started with pulling the XLR cable end apart and getting that cable out of the stuck barrel end. Then, it was a nightmare getting that stuck barrel out of the connect. Ever since that happened, last summer, I've made sure to always use Neutrik XLR male ends into my SRX's.

Another odd thing: the new SRX800 powered series is under a "New Product Safe Launch" listing on the JBL Pro service site. Meaning, if anything is wrong with a shipped SRX800 product, they will, at JBL's discretion, direct replace the enclosure. However: these XLR jacks do not fall under this, apparently.

I understand that for an end user to open the box you risk voiding the warranty, and the PCB is packed rather tightly, but replacing that combi XLR jack is the only way I'd personally feel safe using the input again. So until that time I get ballsy, looks like all the 835's use input 2.


Sent from my iPhone using Tapatalk
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 14, 2016, 11:56:01 pm
Debbie, I've had this exact XLR issue happen to one of my SRX835's. I personally feel like the PCB XLR jack heats up during operation and then the physical connect changes shape slightly thus the release tab not working resulting in a stuck XLR male connect. On the one unit that did that, I now use input 2 on all of my SRX835 tops. After that happened, it was a nightmare pulling the connector out. I started with pulling the XLR cable end apart and getting that cable out of the stuck barrel end. Then, it was a nightmare getting that stuck barrel out of the connect. Ever since that happened, last summer, I've made sure to always use Neutrik XLR male ends into my SRX's.

Another odd thing: the new SRX800 powered series is under a "New Product Safe Launch" listing on the JBL Pro service site. Meaning, if anything is wrong with a shipped SRX800 product, they will, at JBL's discretion, direct replace the enclosure. However: these XLR jacks do not fall under this, apparently.

I understand that for an end user to open the box you risk voiding the warranty, and the PCB is packed rather tightly, but replacing that combi XLR jack is the only way I'd personally feel safe using the input again. So until that time I get ballsy, looks like all the 835's use input 2.


Sent from my iPhone using Tapatalk

Thanks Mike... ironically this is input 2 so once fixed I'll use input 1  - just 'cos.
I'll also replace my connecting cords with Neutriks or Switchcraft XLR's. I cannot afford for this to happen again.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 15, 2016, 12:47:33 am
I think there is some producer of XLR-F PC board mount connectors that has something out of spec.  We've had this problem with Chauvet's Batten 72 and 144.  Never the PC board male, always the female.  There were reports for a brief time about some version of the X32 with these problem connectors, too.

I'm disappointed at the level of support you've received from JBL and wish I had a magic name and phone number for you, but I've not dealt with anyone in this product category.

John Carpanini is JBL Professional president, and Stephen Morris is executive VP of sales.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Gary Weller on March 15, 2016, 01:40:49 am
Thanks Mike... ironically this is input 2 so once fixed I'll use input 1  - just 'cos.
I'll also replace my connecting cords with Neutriks or Switchcraft XLR's. I cannot afford for this to happen again.

If it's the male end getting stuck in the cab, I'd suggest Switchcraft A3M connectors over neutrik. The barrels on the A3M are much thicker than the neutrik and are far less prone to getting out of round and getting stuck. Just my experience.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 10:32:38 am
I think there is some producer of XLR-F PC board mount connectors that has something out of spec.  We've had this problem with Chauvet's Batten 72 and 144.  Never the PC board male, always the female.  There were reports for a brief time about some version of the X32 with these problem connectors, too.

I'm disappointed at the level of support you've received from JBL and wish I had a magic name and phone number for you, but I've not dealt with anyone in this product category.

John Carpanini is JBL Professional president, and Stephen Morris is executive VP of sales.

I read about the x32 problem somewhere.
I spent many years using all kinds of brands of XLR connectors in all kinds of different pieces of equipment and this has never happened to me.
I appreciate the info on the 2 JBl peeps you gave me Tim- I only wish I had a direct path to either of them because I'd be happy to write...  You know anything I send to their attention won't get even close to them....
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 15, 2016, 10:36:54 am
I read about the x32 problem somewhere.
I spent many years using all kinds of brands of XLR connectors in all kinds of different pieces of equipment and this has never happened to me.
I appreciate the info on the 2 JBl peeps you gave me Tim- I only wish I had a direct path to either of them because I'd be happy to write...  You know anything I send to their attention won't get even close to them....

IIRC, it's JBL Professional, 8500 Balboa Blvd, Northridge CA 91329.  On the outside of the envelop write "Personal and Confidential."  No corporate lackey that values his job will open such a letter.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 10:42:52 am
IIRC, it's JBL Professional, 8500 Balboa Blvd, Northridge CA 91329.  On the outside of the envelop write "Personal and Confidential."  No corporate lackey that values his job will open such a letter.
I'll write and let you know if I hear back.
Title: Re: Need help from SRX800P users- HIQNET
Post by: TJ (Tom) Cornish on March 15, 2016, 11:06:04 am
I'll write and let you know if I hear back.
I'm sorry for your trouble, Debbie.  I had a slightly deformed XLR shell get stuck in one of my SRX812s.  I ended up yanking it out with pliers.  The jack is fine other than the locking mechanism doesn't lock anymore.  I took it apart to see how easy it would be to replace the jack - it isn't easy.  There's quite a bit of disassembly required to get the jack out, so I'm living without the lock, which honestly isn't a big deal - it fits securely.

JBL went to a lot of trouble making a great product line.  It's too bad there have been some issues.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 11:26:18 am
I'm sorry for your trouble, Debbie.  I had a slightly deformed XLR shell get stuck in one of my SRX812s.  I ended up yanking it out with pliers.  The jack is fine other than the locking mechanism doesn't lock anymore.  I took it apart to see how easy it would be to replace the jack - it isn't easy.  There's quite a bit of disassembly required to get the jack out, so I'm living without the lock, which honestly isn't a big deal - it fits securely.

JBL went to a lot of trouble making a great product line.  It's too bad there have been some issues.

Thanks TJ....
The spring in the release button has broken. The XLR barrel moves back and forth freely ( very small distance if course) but is locked on the release pin somehow. This is why I am convinced this has nothing to do with the actual XLR connector on my cable being deformed.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Dave Garoutte on March 15, 2016, 12:47:29 pm
When my cable stuck on my snake, it was a combination of both the cable and socket.
A good cable wouldn't stick, but the cheapo would.
That's why I changed everything.  I didn't want it to happen again.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 01:00:07 pm
When my cable stuck on my snake, it was a combination of both the cable and socket.
A good cable wouldn't stick, but the cheapo would.
That's why I changed everything.  I didn't want it to happen again.

Yes -  I agree, I'm not taking any chances either so Im only going to use Neutriks in the SRX's. I'm switching out the male end of all my PA XLR's. I like the cable quality I have so no need to buy whole cables again.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 02:47:50 pm
Has anyone else lost the links that take them directly to ' replies to posts' and 'posts since last visit'.
Mine disappeared couple of days ago and I cant seem to find out why.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 15, 2016, 04:14:55 pm
Has anyone else lost the links that take them directly to ' replies to posts' and 'posts since last visit'.
Mine disappeared couple of days ago and I cant seem to find out why.

I didn't use them, but now that I look they seem to be gone from my browser, too.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Lee Buckalew on March 15, 2016, 04:30:14 pm
Has anyone else lost the links that take them directly to ' replies to posts' and 'posts since last visit'.
Mine disappeared couple of days ago and I cant seem to find out why.

They are present in mine.

Lee
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 04:49:46 pm
They are present in mine.

Lee

Another forum member I asked has his too. I sent a PM to Mac yesterday morning but so far no hear. Does anyone else have any ideas? I like the links and use them all the time ...
Title: Re: Need help from SRX800P users- HIQNET
Post by: Lee Buckalew on March 15, 2016, 05:39:43 pm
Another forum member I asked has his too. I sent a PM to Mac yesterday morning but so far no hear. Does anyone else have any ideas? I like the links and use them all the time ...

Have you tried a different browser just to see if it is browser centric?
I am using Safari now and it's fine.  It was O.K. on Chrome last I used it but I can't check that at this point.

Lee
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 15, 2016, 06:44:46 pm
Have you tried a different browser just to see if it is browser centric?
I am using Safari now and it's fine.  It was O.K. on Chrome last I used it but I can't check that at this point.

Lee

Firefox on both Win10 and Android - the links are missing from both.

I'm pretty sure Mac and Fowler are aware of the change but probably don't have an answer from Electronic Home's IT guy.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Mac Kerr on March 15, 2016, 08:12:54 pm
Has anyone else lost the links that take them directly to ' replies to posts' and 'posts since last visit'.
Mine disappeared couple of days ago and I cant seem to find out why.

I have no answer, there have been no changes, and it still works fine for me. Drop an email to Ernie Black, the webmaster, he may have a solution.

Mac
Title: Re: Need help from SRX800P users- HIQNET
Post by: Wal Mann on March 15, 2016, 08:53:00 pm
Has anyone else lost the links that take them directly to ' replies to posts' and 'posts since last visit'.
Mine disappeared couple of days ago and I cant seem to find out why.

Check the symbol beside the date on the RHS of your header box it collapses the header box!

Wal
Title: Re: Need help from SRX800P users- HIQNET
Post by: Mac Kerr on March 15, 2016, 09:07:28 pm
Check the symbol beside the date on the RHS of your header box it collapses the header box!

Wal

Ah yes. I remember having that happen to me once.

Mac
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 15, 2016, 09:08:07 pm
Check the symbol beside the date on the RHS of your header box it collapses the header box!

Wal

That worked, Wal.  Thanks for the pointer!

I didn't change anything that I'm aware of, so 'tis a puzzlement.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 15, 2016, 10:57:28 pm
Me too .... YAY - thank you so much Wal... however, I didnt change anything either....mmmm.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 25, 2016, 08:46:36 pm
As a follow-up...
Took in my SRX815p for repair end of last week and picked it up yesterday. I've also switched all my PA cables (male end) to Neutrik so hopefully no more stuck XLR situations.
Repair facility said they tried to order the amp panel from JBL but they were on backorder so the tech replaced the just the connector. He said it was really fiddly and awkward to do.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Doug Maye on March 27, 2016, 08:03:34 am
UGH!   I've been looking to put together a system to handle small street type festivals and was seriously considering the SRX 800 series, but all the problems I've read are making me rethink Danley products. Sounds to me that I would need 6 SRX 828's to match up with 4 SRX 835's. That's an extra 4k$. The really scary part is the customer service aspect. Or should I say the lack there of.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on March 27, 2016, 01:11:54 pm
I purchased only 3 units in October...... 2 x SRX 815's and 1 x SRX828p.
Out of those 3 units I have had to replace the sub twice ( keeping the last defective one - so in essence- 2 defective units and 1 damaged one)  and now the bad SRX815...... Yeah, this doesn't look good to anyone reading these posts. I hope  someone from JBL is paying attention.
I still need to pen a letter to JBL royalty over this.

It's all well and good owning a system that has the sound quality one looks for - and this system certainly does- but the reliability factor is huge also - and JBL have failed as far as I am concerned. I hope that I have experienced all the problems I am ever going to with this system and can now move on and actually enjoy it - just like I did my SRX700 series for all those years.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim McCulloch on March 27, 2016, 01:36:31 pm
UGH!   I've been looking to put together a system to handle small street type festivals and was seriously considering the SRX 800 series, but all the problems I've read are making me rethink Danley products. Sounds to me that I would need 6 SRX 828's to match up with 4 SRX 835's. That's an extra 4k$. The really scary part is the customer service aspect. Or should I say the lack there of.

I like Tom, Mike and Ivan at Danley.  They have good stuff at pricing that makes competitive sense in their primary business of installed contract audio, once the efficiency is factored in.  Being a small firm with the owners still firmly at the helm they can exercise a level of QC that big aggregated manufacturers don't always have a grip on.

JBL, as just one division of Harman International, is no longer run by anyone with direct connections to the founders.  Jim Lansing died in 1949 and Sidney Harman in 2011.  HI is a publicly traded firm that has to answer to its investors and bureaucracy.  That's not an excuse, though, and frankly JBL needs to step up the support for the SRX800 series.  I strongly suggest you get that letter off to JBL...
Title: Re: Need help from SRX800P users- HIQNET
Post by: Andy Margolis on April 13, 2016, 02:17:41 am
As a follow-up...
Took in my SRX815p for repair end of last week and picked it up yesterday. I've also switched all my PA cables (male end) to Neutrik so hopefully no more stuck XLR situations.
Repair facility said they tried to order the amp panel from JBL but they were on backorder so the tech replaced the just the connector. He said it was really fiddly and awkward to do.

I just stumbled across this thread while looking up the same issue with my JBL SRX815p. I have two of them that I've had since November. Starting in February, I got an XLR cable stuck in input 1. Didn't have time to get it repaired so I just used input 2 and lo and behold the same exact thing happened. So now I have an 815 with xlr cables stuck in both inputs. Same issue with the release. The cable moves back and forth a little bit but the release button is useless. Really aggravating that our pair of crappy EV ZLX12p's that we upgraded from (which were a fraction of the price) were more durable than these so far.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Doug Fowler on April 13, 2016, 10:12:53 am
I just stumbled across this thread while looking up the same issue with my JBL SRX815p. I have two of them that I've had since November. Starting in February, I got an XLR cable stuck in input 1. Didn't have time to get it repaired so I just used input 2 and lo and behold the same exact thing happened. So now I have an 815 with xlr cables stuck in both inputs. Same issue with the release. The cable moves back and forth a little bit but the release button is useless. Really aggravating that our pair of crappy EV ZLX12p's that we upgraded from (which were a fraction of the price) were more durable than these so far.

Read the rules. fix your display name.

Thank you for your cooperation.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Chuck Simon on April 13, 2016, 11:30:21 am
I hope your luck with JBL changes for the better soon Debbie.  I have four SRX835P's that have been performing flawlessly so far.  Just thought I would throw that out there for a little balance.

I have been using Neutrik connectors exclusively for years - never any connection problem with any equipment. The irony is I can get Rapco/Horizon, Made in USA cable with Neutrik connectors from Northern Sound and Light for less money than the imported ones from that popular company often recommended here.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Pat Talbot on April 13, 2016, 04:25:26 pm
I don't have a lot of miles on mine yet, but my two SRX828SP's and two SRX835P's have been solid thus far with no connector/jack issues.  I'm also using Neutrik connectors on all cables.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Andy Margolis on April 13, 2016, 05:08:55 pm
Read the rules. fix your display name.

Thank you for your cooperation.

Fixed. Sorry about that.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on April 13, 2016, 07:42:10 pm
I am only using Neutrik on my PA now since this happened. It's weird though because I have been using my cables for years -with a mixture of Neutrik, Switchcraft, Amphenol and some budget but decent connectors  without issue till now.
Anyway, at least I didn't have to replace my cables- I solder pretty well and just switched out the male ends of all my PA cables. I left my mic/ patch cables as is.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Chuck Simon on April 13, 2016, 10:25:18 pm
Deleted
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 15, 2019, 09:00:26 pm
I figured I would resurrect this thread due to the content of my post.
As posted here, back in March of 2016 I had an XLRM get stuck in one of my SRX815's. I had to take it into a JBL shop to get fixed - it was still under warranty but it was a huge inconvenience.
Yesterday at our outdoor show I had the same thing happen - this time to my SRX828sp. I had to cut the cable at the connector to be able to get it home. I looked again today and it is well and truly stuck. This time no warranty.........
At least the rig sounded great.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Tim Halligan on September 15, 2019, 09:41:01 pm
I figured I would resurrect this thread due to the content of my post.
As posted here, back in March of 2016 I had an XLRM get stuck in one of my SRX815's. I had to take it into a JBL shop to get fixed - it was still under warranty but it was a huge inconvenience.
Yesterday at our outdoor show I had the same thing happen - this time to my SRX828sp. I had to cut the cable at the connector to be able to get it home. I looked again today and it is well and truly stuck. This time no warranty.........
At least the rig sounded great.

I've had this happen to both of my EV ZLP12P's...once in the warranty period, and the next time was a couple of weeks ago.

The first time the national distributor for EV refused to honour the warranty by saying that cutting the cable in order to remove the guts of the XLR cable voided the warranty.

Fuckers.

Luckily my retailer honoured the warranty.

I'm told this is a known issue with the ZLX boxes. I may have to investigate whether the combi plugs can be replaced with good old-fashioned XLRs.

Do your JBL boxes have combi inputs?

Cheers,
Tim



Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 15, 2019, 10:29:06 pm
I've had this happen to both of my EV ZLP12P's...once in the warranty period, and the next time was a couple of weeks ago.

The first time the national distributor for EV refused to honour the warranty by saying that cutting the cable in order to remove the guts of the XLR cable voided the warranty.

Fuckers.

Luckily my retailer honoured the warranty.

I'm told this is a known issue with the ZLX boxes. I may have to investigate whether the combi plugs can be replaced with good old-fashioned XLRs.

Do your JBL boxes have combi inputs?

Cheers,
Tim

Yep - sounds like the combo input might be the problem then...
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on September 16, 2019, 02:53:53 am
Yep - sounds like the combo input might be the problem then...

My experience is the ends of the XLR get deformed due to rough handling.  These get stuck on the release pin.

Title: Re: Need help from SRX800P users- HIQNET
Post by: David Sturzenbecher on September 16, 2019, 09:21:23 am
I thought this was solved by using genuine Neutrik connectors?
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 16, 2019, 10:33:01 am
I thought this was solved by using genuine Neutrik connectors?

Yeah - it was. Long story - this one got past me (helping hands) and as soon as I realized, I tried to remove it and it was already stuck. (This was even before the show started).
The connector used is not Neutrik but not cheap either and is a cable I have had for many years and was in my spare box at the show....I have mainly Neutrik, Switchcraft and Amphenol connectors but I do still have a few lesser brands that have always been reliable in every other application.
I am frustrated because I have been using Neutriks in the SRX boxes ever since the last time this occurred and this is the first time anything BUT Neutrik was used since.

With that said, I do feel I shouldn't have to stick to a XLR connector brand for this not to occur though - this is a problem with the SRX800 boxes.

So before I attempt the fix myself, how easy is it to get in there and repair/replace?  I'll use the other input for now till I can get the fix done.
If it is too difficult for me, I'll just remove the amp and take it into the shop.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on September 16, 2019, 12:42:30 pm
Yeah - it was. Long story - this one got past me (helping hands) and as soon as I realized, I tried to remove it and it was already stuck. (This was even before the show started).
The connector used is not Neutrik but not cheap either and is a cable I have had for many years and was in my spare box at the show....I have mainly Neutrik, Switchcraft and Amphenol connectors but I do still have a few lesser brands that have always been reliable in every other application.
I am frustrated because I have been using Neutriks in the SRX boxes ever since the last time this occurred and this is the first time anything BUT Neutrik was used since.

With that said, I do feel I shouldn't have to stick to a XLR connector brand for this not to occur though - this is a problem with the SRX800 boxes.

So before I attempt the fix myself, how easy is it to get in there and repair/replace?  I'll use the other input for now till I can get the fix done.
If it is too difficult for me, I'll just remove the amp and take it into the shop.

I don't think it's the JBL's.  We have had it happen with the QSC's and DL32 stage boxes, X32R mixers. 
Title: Re: Need help from SRX800P users- HIQNET
Post by: Dave Garoutte on September 16, 2019, 12:49:36 pm
I don't think it's the JBL's.  We have had it happen with the QSC's and DL32 stage boxes, X32R mixers.
I have a fairly high end Chauvet fixture with a 5-pin dmx cable permanently attached.  I spent a couple of hours trying to remove it to no avail.  It's now the last fixture in the daisy chain.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 16, 2019, 08:31:07 pm

So before I attempt the fix myself, how easy is it to get in there and repair/replace?  I'll use the other input for now till I can get the fix done.
If it is too difficult for me, I'll just remove the amp and take it into the shop.



So can anyone answer how easy this fix is?
If I remove ONLY the small XLR chassis connector securing screws from the outside, will it allow mw access to the other side or do I have no choice but to remove the amp and go inside?
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on September 16, 2019, 08:37:44 pm

So can anyone answer how easy this fix is?
If I remove ONLY the small XLR chassis connector securing screws from the outside, will it allow mw access to the other side or do I have no choice but to remove the amp and go inside?

You have to go inside, the nut or backing plate will fall off.  More than likely soldered to the board too.  May have short wires.

Is the release button busted?   If so you may be able to use a feeler gauge to release.

Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 16, 2019, 08:53:30 pm
You have to go inside, the nut or backing plate will fall off.  More than likely soldered to the board too.  May have short wires.

Is the release button busted?   If so you may be able to use a feeler gauge to release.

The release button appears  to be working 'normally' - it just won't let go!
Title: Re: Need help from SRX800P users- HIQNET
Post by: David Sturzenbecher on September 16, 2019, 09:03:06 pm
The release button appears  to be working 'normally' - it just won't let go!

You probably haven't sworn enough at it. :)
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 17, 2019, 10:23:48 am
Does anyone have any suggestions as to how I can get this amp out? I have tried to get it to release from the cabinet but it is well and truly stuck (just like the XLR).... I realize they use some kind of glue to help keep it in place but how on earth can I get that to release? I have tapped it with a rubber hammer from the inside but I don't want to cause any damage to the amp housing. What a total PIA!
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 17, 2019, 02:39:02 pm
I called JBL and they suggested using channel locks to try to manipulate the barrel back into shape. It wasn't really out of round to start with - or at least the part I could see wasn't but it was worth a try.  Anyway - I tried 4 different types of channel lock type tools carefully and slowly bending the barrel going round and round in increments but couldn't get it to budge.
Then I tried something different.....
I gripped one side of the barrel with some needle nose pliers and twisted round instead of pulling and ..... VOILA! It came out. The connector mechanism is even still working ( I tried it with my brand new Neutrik XLR) PLUS I didn't scratch or damage the amp plate at all.  I am SO relieved.... I am NEVER allowing another XLR cable in my box unless it is either Neutrik OR Switchcraft. I hope this helps anyone else with this problem. Give it a try!

The cables I have in my main cable box allocated for PA speakers are heavy duty and Neutrik connectors - coded red for easy identification and they are the only ones I ever use for PA. The only reason I had this other cable with me was because we were running sound on an outdoor stage with multiple acts so I grabbed my spare box of cables just in case I needed extras for mics etc. The tolerances are less fussy with those so I can use XLR brands other than Neutrik. My friend in trying to help me took one from this 'extras' box and used it for the speaker.

Now all I have to do is put all the screws back in - all 46 of them!
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on September 18, 2019, 02:47:26 am
I called JBL and they suggested using channel locks to try to manipulate the barrel back into shape. It wasn't really out of round to start with - or at least the part I could see wasn't but it was worth a try.  Anyway - I tried 4 different types of channel lock type tools carefully and slowly bending the barrel going round and round in increments but couldn't get it to budge.
Then I tried something different.....
I gripped one side of the barrel with some needle nose pliers and twisted round instead of pulling and ..... VOILA! It came out. The connector mechanism is even still working ( I tried it with my brand new Neutrik XLR) PLUS I didn't scratch or damage the amp plate at all.  I am SO relieved.... I am NEVER allowing another XLR cable in my box unless it is either Neutrik OR Switchcraft. I hope this helps anyone else with this problem. Give it a try!

The cables I have in my main cable box allocated for PA speakers are heavy duty and Neutrik connectors - coded red for easy identification and they are the only ones I ever use for PA. The only reason I had this other cable with me was because we were running sound on an outdoor stage with multiple acts so I grabbed my spare box of cables just in case I needed extras for mics etc. The tolerances are less fussy with those so I can use XLR brands other than Neutrik. My friend in trying to help me took one from this 'extras' box and used it for the speaker.

Now all I have to do is put all the screws back in - all 46 of them!

Yeah I probably would have freaked you out because mentally I would have already been committed to replacing the connector so I would have grabbed a big ass pair of channel locks and acted like I was pulling a molar. 

As far as the putty, yeah that stuff is tough.  The damn molex connectos come out on the PRX subs so I have had experience pulling them on friends gear.  Usually a small putty knife.  I can't imagine you could strike it with a mallet with sufficient force without denting the inside housing.  Would not go down that path.  What did you do, take the drivers out and position the mallet inside the cabinet?

Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 18, 2019, 10:16:57 am
Yeah I probably would have freaked you out because mentally I would have already been committed to replacing the connector so I would have grabbed a big ass pair of channel locks and acted like I was pulling a molar. 

As far as the putty, yeah that stuff is tough.  The damn molex connectos come out on the PRX subs so I have had experience pulling them on friends gear.  Usually a small putty knife.  I can't imagine you could strike it with a mallet with sufficient force without denting the inside housing.  Would not go down that path.  What did you do, take the drivers out and position the mallet inside the cabinet?

Yeah - I tapped the box a couple of times but immediately realized it wasn't moving. Someone a bit more heavy handed than me might have done some damage. It is all back together and I am very relieved.
I replaced the  XLR connector that was stuck with a Neutrik along with a couple more of my spare cables (I only had 3 XLR connectors in my tool box but I have ordered more) and once I have switched out a few more, I will basically have Neutrik/Switchcraft or Amphenol on every cable I own. 
Title: Re: Need help from SRX800P users- HIQNET
Post by: Scott Holtzman on September 18, 2019, 01:53:21 pm
Yeah - I tapped the box a couple of times but immediately realized it wasn't moving. Someone a bit more heavy handed than me might have done some damage. It is all back together and I am very relieved.
I replaced the  XLR connector that was stuck with a Neutrik along with a couple more of my spare cables (I only had 3 XLR connectors in my tool box but I have ordered more) and once I have switched out a few more, I will basically have Neutrik/Switchcraft or Amphenol on every cable I own.

The Switchraft tend to hold up the best though I am convinced the deformation occurs when the end of the barrel strikes a concrete floor.

Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 18, 2019, 02:29:42 pm
The Switchraft tend to hold up the best though I am convinced the deformation occurs when the end of the barrel strikes a concrete floor.

I agree the Switchcraft are really chunky - made very well. The Neutrik are more readily available and often more favorably priced but I choose the best deal I can get between the 2 usually.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 19, 2019, 12:57:40 pm
I also have a few of the Rean Neutrik plugs that have always been great and offer very good value as they are made in China I believe BUT I am a bit paranoid now and I am wondering if I can trust them.
With that said, I searched the internet when this happened to see if I could find any tricks to get the XLR barrel removed and I came across a couple of posts of folks having had this happen to Neutrik's too...... makes me very nervous now.
The Neutrik XLRs I have been using are the XX type with no lock window and I am wondering if this design could prevent the XLR from getting stuck.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Frank Koenig on September 19, 2019, 01:32:39 pm
I am convinced the deformation occurs when the end of the barrel strikes a concrete floor.

This. Long long ago, when I first became familiar with XLR connectors (which were Switchcraft with a smattering of Cannon), I came to think of the protruding innards of the female connector as the most delicate part. I got in the habit of coiling my cords starting at the female end so that it was the male that got bounced and dragged around on the concrete floor. I still do it that way. Along the same lines, I coil Edison power cords starting at the male end as it is the most likely to get damaged. --Frank
Title: Re: Need help from SRX800P users- HIQNET
Post by: Rob Spence on September 20, 2019, 04:18:46 pm
I also have a few of the Rean Neutrik plugs that have always been great and offer very good value as they are made in China I believe BUT I am a bit paranoid now and I am wondering if I can trust them.
With that said, I searched the internet when this happened to see if I could find any tricks to get the XLR barrel removed and I came across a couple of posts of folks having had this happen to Neutrik's too...... makes me very nervous now.
The Neutrik XLRs I have been using are the XX type with no lock window and I am wondering if this design could prevent the XLR from getting stuck.

I gotta wonder where JBL is getting the connectors for their MI (or semi pro) gear. Debbie, you and others have got connectors stuck in JBL gear over the past few years.
In 50 years of plugging in XLR connectors of all the major brands and many knock offs, I have never got one stuck. I have had ones that would not go in after getting bent though.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Debbie Dunkley on September 20, 2019, 04:29:59 pm
I gotta wonder where JBL is getting the connectors for their MI (or semi pro) gear. Debbie, you and others have got connectors stuck in JBL gear over the past few years.
In 50 years of plugging in XLR connectors of all the major brands and many knock offs, I have never got one stuck. I have had ones that would not go in after getting bent though.

It really is weird Rob... didn't EVER happen to me either until that SRX815 4 years ago and now this. I can use any XLR for my JBL PRX series though without any problems - it definitely could be an issue with the XLR/TRS combi type inputs.
Title: Re: Need help from SRX800P users- HIQNET
Post by: Don T. Williams on September 20, 2019, 05:00:03 pm
I have also run into this occasionally over the years, and it doesn't seem to be brand specific.  I have seen quite a few older HOW or school installations (probably from the 50's and earlier) where male C3 or D3 connectors were used for all floor inputs.  If female connectors with the release tabs were used, the tabs got kicked, bent, and broken.  All the mic cables were wired with females on both ends. 

I've also seen a lot of KF850's and other speaker cabinets that used the cannon EP series speaker connectors with "permanent" speaker tails attached for the same reasons.