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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => LAB Lounge => Topic started by: Steve Garris on September 17, 2015, 08:33:08 pm

Title: SRX818 Subs Arrived
Post by: Steve Garris on September 17, 2015, 08:33:08 pm
Well me new SRX818sp's arrived today. They were on the delivery truck all day yesterday, and I went to my delivery site and waited 1-1/2 hr late yesterday but they did not show. They went back on the truck today and were received at about 1 pm.

One of the 2 boxes was torn open in the top corner, but my receivers saw no damage to the cabinet other than some sawdust.

I brought them home in my minivan, unboxed, and after a lot of cleaning I powered them up. The rear panel interface is far more complex than my PRX sub's, but I'll get used to them. I printed the manual online - no manual in either box. I was very happy to see a 10 ft V-Lock power cord (I need these for my Yamaha monitors).

I will say JBL needs to do a better job inspecting these cabs. The one with the open corner was covered in sawdust - so bad I'll ne spending an hour tonight with a toothbrush getting the last of the sawdust out of the speaker cloth.

Another bummer is that I could dead-lift my PRX subs by grabbing them from the front, and using the 2 handles that are centered in the sides. I would lift against my thighs and they could be easily placed in my minivan. These subs have 4 handles, so to do it my way, I had to grab a front handle on one side, and the back handle on the other side. A bit of a back twister. If you have room (I don't), be sure and get the double 18 cabs.

I might add casters - they have the mounting holes. I really like the fact that they sit lower, making it easier to pole-mount the tops. They're also more stable with a lower center of gravity.

I'm using them with my PRX615 tops, so looking at the manual, I just used a "generic" top setting with the pass filter at 100 Hz. I turned them up with an ipod playing, and set them at -3.5. When you first turn them on, they are set at -100 and you won't hear any sound. Keep cranking the big knob - for a very long time and you eventually start to hear them as you approach 0. They go from -100 (all the way down), to +12 (max volume). I'll set them up tonight with my board in order to find a good matching volume with my PRX615's set at 12 o'clock.

I'm going to compare them tonight against my PRX618xlf's, but I gotta say - wow, what I heard today was awesome! Unbelievable thump, round and full bass.

Below are some pic's of the unboxing, sawdust, and stacked with the PRX sitting on top. Aside from the mess, I'm a happy camper!
Title: Re: SRX818 Subs Arrived
Post by: Steve Garris on September 17, 2015, 08:34:54 pm
More pic's - they cleaned up OK.
Title: Re: SRX818 Subs Arrived
Post by: Steve Garris on September 17, 2015, 08:38:08 pm
And the 2nd box arrived as you would expect:
Title: Re: SRX818 Subs Arrived
Post by: Steve Garris on September 17, 2015, 08:39:36 pm
Here they are cleaned up, and stacked, with a PRX615 sitting on top:
Title: Re: SRX818 Subs Arrived
Post by: Steve Garris on September 17, 2015, 08:43:10 pm
There were some finish issues on the clean one, down at the bottom. Another thing - the grills oil-can. Come on JBL >:( My old PRX cab's don't even come close to doing this.
Title: Re: SRX818 Subs Arrived
Post by: Scott Holtzman on September 17, 2015, 08:59:26 pm
There were some finish issues on the clean one, down at the bottom. Another thing - the grills oil-can. Come on JBL >:( My old PRX cab's don't even come close to doing this.

What does oil can mean?

I can't believe a new speaker arrived looking like this.

Title: Re: SRX818 Subs Arrived
Post by: Debbie Dunkley on September 17, 2015, 09:25:51 pm
That 1st cab looks a lot like my replacement cab except yours is not damaged. I am pleased it cleaned up and they both work Steve - that is good news. However, it seems that poor QC is becoming more common at JBL these days….
Title: Re: SRX818 Subs Arrived
Post by: Kevin Maxwell on September 17, 2015, 10:03:53 pm
It looks to me like the grill is pushed in at the top left where the box was damaged. I see it in more then one of your pictures.
Title: Re: SRX818 Subs Arrived
Post by: Debbie Dunkley on September 17, 2015, 10:55:03 pm
It looks to me like the grill is pushed in at the top left where the box was damaged. I see it in more then one of your pictures.

I think what you are seeing  Kevin, is the contour of the grille - it is unusual but in the flesh the lines of these cabs are really nice.
Title: Re: SRX818 Subs Arrived
Post by: Mike Pyle on September 17, 2015, 11:36:13 pm
It looks like the one carton had a truck load strap saw through it during transport. That's what damaged the carton and created all the dust. JBL definitely should at least bag the cabinets to keep them from getting contaminated like that.
Title: Re: SRX818 Subs Arrived
Post by: Jonathan Goodall on September 17, 2015, 11:36:45 pm
It looks to me like the grill is pushed in at the top left where the box was damaged. I see it in more then one of your pictures.

If you have a close look I think you will find that it's leftover discoloration from where the sawdust was caught in the grill cloth.
The lighter colour tricks the eye/brain into thinking it is light reflected from a concave "dent" (like we have probably seen before and come to associate with a dent).
Title: Re: SRX818 Subs Arrived
Post by: Mark Cadwallader on September 17, 2015, 11:53:07 pm
What does oil can mean?

I can't believe a new speaker arrived looking like this.

"Oil can" or "to oil can" is the pushing-in and eventual rebound of thin metal that isn't permanently deformed, but has flexed under stress. The term dates back to the days when quarts of motor oil came in thin-walled steel cans.
Title: Re: SRX818 Subs Arrived
Post by: Scott Holtzman on September 17, 2015, 11:56:56 pm
"Oil can" or "to oil can" is the pushing-in and eventual rebound of thin metal that isn't permanently deformed, but has flexed under stress. The term dates back to the days when quarts of motor oil came in thin-walled steel cans.

Ah ok, Mark.  I am old enough to remember those cans and the piercing spouts that you jammed in the top.

Title: Re: SRX818 Subs Arrived
Post by: Steve Garris on September 18, 2015, 12:18:07 am
If you have a close look I think you will find that it's leftover discoloration from where the sawdust was caught in the grill cloth.
The lighter colour tricks the eye/brain into thinking it is light reflected from a concave "dent" (like we have probably seen before and come to associate with a dent).

Yes. It's just sawdust stuck to the cloth behind the grill. I'm getting ready to go out and clean it with a toothbrush. The metal grill is all good, symmetrical, no scrapes.

The cabinets look good, but I like the finish of my older PRX a little better. These aren't as black, and the grills have a very slight texture in the paint. The PRX grills are smooth, and have a glossier finish.
Title: Re: SRX818 Subs Arrived
Post by: David Allred on September 18, 2015, 07:35:40 am
Yes, I think the "saw dust" is actually from the cardboard disintegration.  Saw dust would be WAAAYYY easier to clean.
A leaking truck, warehouse, etc?  An inner plastic bag solves a lot of customer complaints and returns.
A lot of these subs (are the tops shipped the same?) will experience a corner or side tear in the carton, yielding dust.  Sad really.
Title: Re: SRX818 Subs Arrived
Post by: Bob Leonard on September 18, 2015, 07:56:01 am
Not using a plastic bag is something new. I agree that the dust is from the cardboard, and can honestly say that I feel JBL would never pack a cabinet covered with crap of any type. Their quality is just too high. I'm also not surprised that cabinets are packed using cardboard only. The use of foam increases the size of the box, which increases packing and shipping costs.

I do however feel that using a plastic bag over the cabinets would prevent a multitude of issues and have noted that most manufacturers are now shipping sans bag. This appears to be a more recent practice as every JBL cabinet I have unpacked until this point has been wrapped in a plastic bag.

Concerning the "B" stock, or blem you may or may not receive,. try to understand that the big box houses will attempt to move hardware that is in a damaged box first. Usually this is older stock, floor demos, or hardware put out on the floor taken from a damaged box. The very reason 99% of the boxes are nowhere to be found when you ask for it when purchasing the hardware on display. This is especially true of items shipped from the warehouse. The customer receives the hardware, box is damaged at warehouse or by shipping company, arrives, and is accepted by customer. Most customers will except the damaged box and hardware even if the hardware is scratched or dented. In those cases the reseller will usually offer a small refund or discount. In worst case scenario's the reseller will refer you back to the shipping company, making the problem yours to deal with. But once again, no way does JBL put anything less than what they feel is a perfect product into the carton before it is shipped.
Title: Re: SRX818 Subs Arrived
Post by: Kent Clasen on September 18, 2015, 10:39:18 am
In the you only hear about the bad stuff more than the good...thought I would chime in as a JBL dealer. We sold a sizable SRX rig, 8 or so 815, 3x 818, 2x 835 for a monitor rig. I believe we were on the front end of them beginning to ship, had to wait a bit. This has been a few months ago. Anyway, I didn't get a chance to personally open the boxes- they had to go right into service by my customer, but no one complained or reported any problems- and I talk often with customer.

Due to shipping companies usual rough handling and mfgs seem to be using packaging as a cost cutting measure, we usually test every piece that comes into our warehouse.

The opening of a new product is very important. First impressions, hard earned money spent etc. Why Apple has created/tried to make it an art.

I can share in the frustration when expectations are not 100% met, or feel let down by a quality company, or worse there is a malfunction, especially when they seem to be avoidable by something as simple as a plastic bag, which has to cost like .05 in Mexico.

Problems do happen, it is the response that can makes the difference.
Title: Re: SRX818 Subs Arrived
Post by: Debbie Dunkley on September 18, 2015, 11:17:04 am
The 'sawdust' might have been caused by the cardboard disintegration in this instance but like I said in my post, my replacement unit has sawdust in the handle recesses and a light amount in various other places. It looks similar to the one pictured here.  With my unit, the box has a hole pierced through it where the hit occurred on the cabinet but there is no cardboard disintegration involved. I have cleaned it up somewhat so I can use it till my (other) replacement comes in.
Title: Re: SRX818 Subs Arrived
Post by: Andrew Zannetos on September 18, 2015, 11:23:37 am
Joined because I saw this thread and felt I had to comment.
I bought an SRX818sp recently, and when I was so shocked JBL would send something so valuable with such little shipping protection. I honestly don't know what happened during transit, but something punctured the top of the box, and it took a huge chunk out of the plywood cabinet (puncture was extremely deep). Needless to say, I sent it back and bought a new one.
Title: Re: SRX818 Subs Arrived
Post by: Steve Garris on September 18, 2015, 01:17:14 pm
I agree that the sawdust is likely from the carton, and it was made worse by the rain we had on the day of the delivery. The cabinet was wet, and that top corner was damp which is why the carton dust stuck to it.

It cleaned up very nicely, and I need to emphasize that I'm really happy with these boxes!
I'm doing a shootout later today between the SRX & PRX sub's.

Here they are stacked in my garage. I'm going to use my board with some recorded music for a L/R comparison. That 618 box on the left is over 2 years old, been in & out of clubs, used on rough concrete for a weekly outdoor concert series, and it still looks almost brand new. I have a touch up paint process that I use on these boxes. I hope the new JBL finish, which is definitely different, holds up as well.
Title: Re: SRX818 Subs Arrived
Post by: Scott Wagner on September 18, 2015, 01:31:46 pm
I hope the new JBL finish, which is definitely different, holds up as well.
It's still the same DuraTex, but with a different application. The smoother finish probably offers more coverage per gallon than the rougher (older) version. Click on the "Textures" tab at the following link:

http://store.acrytech.com/Speaker-Cabinet-Coating-DuraTex-Roller-Grade-Black.html (http://store.acrytech.com/Speaker-Cabinet-Coating-DuraTex-Roller-Grade-Black.html)
Title: Re: SRX818 Subs Arrived
Post by: TJ (Tom) Cornish on September 18, 2015, 01:49:41 pm
It's still the same DuraTex, but with a different application. The smoother finish probably offers more coverage per gallon than the rougher (older) version. Click on the "Textures" tab at the following link:

http://store.acrytech.com/Speaker-Cabinet-Coating-DuraTex-Roller-Grade-Black.html (http://store.acrytech.com/Speaker-Cabinet-Coating-DuraTex-Roller-Grade-Black.html)
JBL uses DuraFlex, not DuraTex.  They are significantly different.  JBL's product is a two-part product that ships in a caulking tube; DuraTex is sold in buckets and is premixed.  DuraTex is OK - I've done a number of projects with it, but it doesn't have the same durability of DuraFlex.

I don't know if there are different grades of it - there seem to be a couple different part numbers.  The version for the SRX700 series is part number 30052.  I believe it's about $80/tube.
Title: Re: SRX818 Subs Arrived
Post by: Richard Penrose on September 18, 2015, 03:42:17 pm
Looking forward to hearing your thoughts on these two subs as I'm interested in those two models myself!
Title: Re: SRX818 Subs Arrived
Post by: Jamin Lynch on September 18, 2015, 04:04:00 pm
Not using a plastic bag is something new. I agree that the dust is from the cardboard, and can honestly say that I feel JBL would never pack a cabinet covered with crap of any type. Their quality is just too high. I'm also not surprised that cabinets are packed using cardboard only. The use of foam increases the size of the box, which increases packing and shipping costs.

I do however feel that using a plastic bag over the cabinets would prevent a multitude of issues and have noted that most manufacturers are now shipping sans bag. This appears to be a more recent practice as every JBL cabinet I have unpacked until this point has been wrapped in a plastic bag.

Concerning the "B" stock, or blem you may or may not receive,. try to understand that the big box houses will attempt to move hardware that is in a damaged box first. Usually this is older stock, floor demos, or hardware put out on the floor taken from a damaged box. The very reason 99% of the boxes are nowhere to be found when you ask for it when purchasing the hardware on display. This is especially true of items shipped from the warehouse. The customer receives the hardware, box is damaged at warehouse or by shipping company, arrives, and is accepted by customer. Most customers will except the damaged box and hardware even if the hardware is scratched or dented. In those cases the reseller will usually offer a small refund or discount. In worst case scenario's the reseller will refer you back to the shipping company, making the problem yours to deal with. But once again, no way does JBL put anything less than what they feel is a perfect product into the carton before it is shipped.

B stock products from Harman are easy to spot. They don't try to hide it.

As a Harman dealer, I've had very good experiences when one of their products come in damaged. It doesn't happen very often but whenever it has they sent me a new item no questions asked and made arrangements to ship back the damaged item at their expense.

Great customer service....for me anyway.
Title: Re: SRX818 Subs Arrived
Post by: Lyle Williams on September 18, 2015, 04:20:52 pm
Marketing puts a lot of work into making people feel good about a product, in this case pitching the product as the very best in the sub-concert-grade class.  Buyers want a great product they can have confidence and pride in using.

When the product delivery sucks, the consumer feels ripped off.  All the gloss from the marketing effort instant evaporates.  Confidence is lost.  Each use becomes a reminder of the bad experience.
Title: Re: SRX818 Subs Arrived
Post by: Tom Roche on September 18, 2015, 04:54:00 pm
I'm doing a shootout later today between the SRX & PRX sub's.

Here they are stacked in my garage.

I'm also very interested to hear how the comparison turns out.
The size/shape of the new SRX sub reminds me of the QSC KW sub.
Title: Re: SRX818 Subs Arrived
Post by: Scott Bolt on September 18, 2015, 05:44:20 pm
I'm also very interested to hear how the comparison turns out.
The size/shape of the new SRX sub reminds me of the QSC KW sub.
That's what I thought too Tom ;)