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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => Lighting Forum => Topic started by: Mark Jastrzebski on February 20, 2012, 01:00:48 pm

Title: Chauvet Parts
Post by: Mark Jastrzebski on February 20, 2012, 01:00:48 pm
I need a new fan for a Chauvet Par 64 Tri-B. Is it possible to get one straight from Chauvet or do I need to find a dealer that can get parts?
Title: Re: Chauvet Parts
Post by: Scott Hofmann on February 21, 2012, 06:42:10 pm
I need a new fan for a Chauvet Par 64 Tri-B. Is it possible to get one straight from Chauvet or do I need to find a dealer that can get parts?

According to the Chauvet website:
3. What is the process of ordering parts from CHAUVET?
Call our Customer Service Department at 800.762.1084 (press #4). Tell us what part you need, we will give you the partís cost plus shipping. Then we request your credit card information, charge your credit card, place the order, and ship out the part to you.
Title: Re: Chauvet Parts
Post by: Mark Jastrzebski on February 29, 2012, 08:09:10 pm
According to the Chauvet website:
3. What is the process of ordering parts from CHAUVET?
Call our Customer Service Department at 800.762.1084 (press #4). Tell us what part you need, we will give you the partís cost plus shipping. Then we request your credit card information, charge your credit card, place the order, and ship out the part to you.

I had already tried that. I talked to a someone and they told me I had to send a picture of the part. I did that. Now I can't get a hold of anyone. Is Chauvet's customer service really this bad?
Title: Re: Chauvet Parts
Post by: Scott Hofmann on February 29, 2012, 09:25:40 pm
I had already tried that. I talked to a someone and they told me I had to send a picture of the part. I did that. Now I can't get a hold of anyone. Is Chauvet's customer service really this bad?

I may find out shortly. I've sent in a 2-month old LED PAR64 Tri-B that came up with 88888 on the display and locked up. They've had it a week so far.
Title: Re: Chauvet Parts
Post by: Brian Lemmon on February 29, 2012, 10:04:10 pm
I've had a really hard time getting ahold of Chauvet. They never respond to email and phone isn't much better. I recently had to order parts for some Chauvet LED lights and was able to find much cheaper parts from third party vendors.