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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => Wireless and Communications => Topic started by: Tom Bourke on October 16, 2018, 06:05:34 PM

Title: Clearcom rcs-2000 software.
Post by: Tom Bourke on October 16, 2018, 06:05:34 PM
We have an older install where the computer had died years ago. Install disks are long gone. Anyone know where I can get a copy? Nothing shows up on clearcom.com. Anything on Google looks sketchy.

Thanks.
Title: Re: Clearcom rcs-2000 software.
Post by: Jean-Pierre Coetzee on October 18, 2018, 07:58:46 AM
Quote from: Tom Bourke on October 16, 2018, 06:05:34 PM
We have an older install where the computer had died years ago. Install disks are long gone. Anyone know where I can get a copy? Nothing shows up on clearcom.com. Anything on Google looks sketchy.

Thanks.

I'm going to give the usual answer I know of around here, did you try to call clearcom support and ask them?

Quote
the RCS-2000 is programmable with a PC (Windows98/586 or better)


From a manual I found online. I would have very strong doubts that any optical media would have survived that long regardless so unless someone actually has a backed up copy not on optical media I would seriously consider look for other options. Also if it was designed to run on windows 98 I don't know if you are going to find something compatible with a modern operating system so you will likely need to find a windows 98 iso or install disk somewhere. Maybe windows XP can save the day but keep in mind that this is a very old piece of software.

Likewise unless you have a PC with a serial port you will need to look at getting a serial to usb converter and getting it to work since it does look like it is running RS-232...
Title: Re: Clearcom rcs-2000 software.
Post by: Pete Erskine on October 19, 2018, 09:13:33 AM
Quote from: Jean-Pierre Coetzee on October 18, 2018, 07:58:46 AM
I'm going to give the usual answer I know of around here, did you try to call clearcom support and ask them?

I agree - call Clear-com customer support.

I believe Clear-Com has one of the best customer service departments ever.  I visited the factory and was amazed to see the wealth of Clear-com systems set up on carts so that the service rep could easily try to duplicate any problem that you might have.  Sometimes I have a problem which they can't fix and quickly transfer me to a person more familiar with the equipment.

The menu on their phone system is really way to complicated and repeats too much. during business hours M-F only.   
7:30am 5:00pm Pacific time (510) 337-6600   
Title: Re: Clearcom rcs-2000 software.
Post by: brian maddox on October 19, 2018, 11:36:56 AM
Quote from: Pete Erskine on October 19, 2018, 09:13:33 AM
I agree - call Clear-com customer support.

I believe Clear-Com has one of the best customer service departments ever.  I visited the factory and was amazed to see the wealth of Clear-com systems set up on carts so that the service rep could easily try to duplicate any problem that you might have.  Sometimes I have a problem which they can't fix and quickly transfer me to a person more familiar with the equipment.

The menu on their phone system is really way to complicated and repeats too much. during business hours M-F only.   
7:30am 5:00pm Pacific time (510) 337-6600   

I concur on the Customer Support.  It may take a person or two before you get to the real service techs, but they will get you them.  And they are excellent.

My goto guy is Carlos, but it would probably be improper for me to give you his cell number.  :)