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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => Pro AV Forum => Topic started by: Jerome Malsack on May 09, 2013, 09:45:27 AM

Title: Sound bursts video conference, opposite of buffering.
Post by: Jerome Malsack on May 09, 2013, 09:45:27 AM
Has anyone seen a video conference where the sound will burst and get really fast for a short period and go back to normal. 

I am hearing about this and want to see if anyone has found cause and answers. 
Title: Re: Sound bursts video conference, opposite of buffering.
Post by: Mike DiCosimo on May 13, 2013, 02:28:34 PM
Sounds like the QoS (Quality of Service) settings on the switch and/or routers involved are not properly configured for VOIP/IP Video.  Just an educated guess based on the symptoms you describe.  How is the video quality?  Is it smooth-ish, or does it "stop and go?"
Title: Re: Sound bursts video conference, opposite of buffering.
Post by: Jerome Malsack on May 13, 2013, 03:02:52 PM
Quote from: Mike DiCosimo on May 13, 2013, 02:28:34 PM
Sounds like the QoS (Quality of Service) settings on the switch and/or routers involved are not properly configured for VOIP/IP Video.  Just an educated guess based on the symptoms you describe.  How is the video quality?  Is it smooth-ish, or does it "stop and go?"

I have not seen this yet and my suppervisors are trying to get me into the VI team that is working to resolve.  I should have better info on this later in the week.  Thanks. 
Title: Re: Sound bursts video conference, opposite of buffering.
Post by: Glen Kelley on May 31, 2013, 12:51:01 PM
Quote from: Jerome Malsack on May 09, 2013, 09:45:27 AM
the sound will burst and get really fast for a short period and go back to normal. 

Not sure if I'm understanding what the symptom is, but if you are hearing a burst of noise, this could be the AEC re-converging after a microphone is un-muted. Is the audio breaking up/stuttering, or is it just a burst of noise?
Title: Re: Sound bursts video conference, opposite of buffering.
Post by: Jerome Malsack on June 10, 2013, 08:36:06 AM
I have not been given complete information from the people in regards to the problem.  Guess that they don't want my involvement.  Boss is happy with my work but cant get the other team to provide more either.  Sorry about the lack of details.  Thanks all for the look.