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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => LAB: The Classic Live Audio Board => Topic started by: Luke Milanese on June 04, 2018, 10:08:42 AM
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Anyone out there have any connection to Kent Custom Cases in Buffalo NY? I have paid for a case and they won't ship it to me. They promised it to me for over 8 months, then I gave them an deadline and the owner called me promising to have it delivered. It never happened and now they have totally stopped communications. I've read lots of other people experiencing slow shipping but never anything like this. Its a $1400 case so its a real problem. They have removed the company facebook page as well. Not looking good. Any help or information would be appreciated.
Thanks in advance
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Anyone out there have any connection to Kent Custom Cases in Buffalo NY? I have paid for a case and they won't ship it to me. They promised it to me for over 8 months, then I gave them an deadline and the owner called me promising to have it delivered. It never happened and now they have totally stopped communications. I've read lots of other people experiencing slow shipping but never anything like this. Its a $1400 case so its a real problem. They have removed the company facebook page as well. Not looking good. Any help or information would be appreciated.
Thanks in advance
Had 2 experiences with them. 1 good although slow, one unsatisfactory. They're off my list.
Communication was poor in both instances. It was like pulling teeth to get a response. Usually required multiple emails with escalating expression of frustration.
The first order (2 JBL SRX835 case) was well built and exactly as described. The second one (also JBL SRX835) was missing the dividers in both the top and bottom. After an entire summer and multiple reminders I received 2 pieces of plywood, some aluminum angle and some foam. I didn't pursue after that.
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Hey Luke, hope you're well - sorry to hear of your troubles. Based on a quick Google-fu, looks like they may be out of business...? (One FB post from 3 days ago mentions the "recent demise") A couple friends have ordered cases from them in the last 6 months and received them, but they did take some time.
I will say, they're not the only one. I've been waiting 5 months for a backline case from a vendor in Texas, still no luck. I've switched back to ordering cases from the bigger trusted suppliers. Sometimes a few bucks more, but at least I know they'll be there in a few months.
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Sounds like a huge pain-in-the-ass that will now require your time to get resolved.
Did you already pay for the cases? A couple of things to try:
Contact your card company and see if they will reverse the charge; bottom line, you paid for something, but have received anything. See what they say - maybe they can offer some direction.
Other option: Contact the Attorney General's office in NY and talk to them about your situation. If the case company is actually incorporated in NY, there may be some recourse.
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Since Brian mentioned google-fu, it's always good to google map any company's address. It seems lots of road case companies are in the owners house. IIRC that guy who builds road case coffins is one such.
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Thanks guys, looks like even since last week when I was searching on them, they have removed all items from eBay and looks like they're vaporizing. Bummer.
Happy Summer!!!!
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I know them. I think they’re actually out of Lockport (2 towns over from buffalo). Excellent cases from what I’ve seen.
Don’t know them at all - but they make pro cases for pro artists, and smaller / local guys have to wait til they free up time.
This is all I know, and it’s mostly word of mouth from locals I know. Good luck,
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Calling the credit card company is a good idea.
If you're looking for a good alternative that will definitely call you back, I can recommend Upstate Case (http://upstatecase.com/index.htm).
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I am in the same boat - paid 3 months ago and all communication stopped about 1 month ago. A large, custom guitar case that should be done by now unless they never had any intention of building it.
Any contact information would help, we could make a deal regarding shipping costs if that's the hold up. Otherwise I suppose legal channels will be required.
dang...
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I am in the same boat
Please go to your profile and change the "Name" field to your real first and last name as required by the posting rules displayed in the header at the top of the section, and in the Site Rules and Suggestions (http://forums.prosoundweb.com/index.php/board,36.0.html) in the Forum Announcements section, and on the registration page when you registered.
Mac
admin
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I've been having good luck with Mark Dehart at Rock Hard Road Cases (https://www.rockhardcases.com/). It's helpful that they're located within a hundred miles of me... (otherwise shipping would probably be a beast!) I do about 50-50 pick up in person or pay for delivery. Good quality, not the cheapest price but not the most expensive either. With dimensions, they'll custom build anything for you.
-Ray
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I just texted Brian Kent and he says he’s working for another case company in Dunkirk NY. You might try him there.
Sent from my iPhone using Tapatalk
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I just texted Brian Kent and he says he’s working for another case company in Dunkirk NY. You might try him there.
Sent from my iPhone using Tapatalk
Hey I just wanted to update people regarding this scumbag. I too was ripped off by Brian Kent for a sizable amount of money. Complaint to the BBB wasn't working and I couldn't get my money back so I hired a private detective and found out that he is operating a new business in 2019 running the same scams. He can be reached by phone at 716-908-5600. I think the I know where he is operating out of if you want to ask him where your money is in person.
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Hey I just wanted to update people regarding this scumbag.
Please go to your profile and change the "Name" field to your real first and last name as required by the posting rules displayed in the header at the top of the section, and in the Site Rules and Suggestions (http://forums.prosoundweb.com/index.php/board,36.0.html) in the Forum Announcements section, and on the registration page when you registered.
Mac
admin
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Anyone out there have any connection to Kent Custom Cases in Buffalo NY? I have paid for a case and they won't ship it to me. They promised it to me for over 8 months, then I gave them an deadline and the owner called me promising to have it delivered. It never happened and now they have totally stopped communications. I've read lots of other people experiencing slow shipping but never anything like this. Its a $1400 case so its a real problem. They have removed the company facebook page as well. Not looking good. Any help or information would be appreciated.
Thanks in advance
This happened to me in late May of 2018. I had an order as well, paid for, and then the communication stopped. A friend of mine has ordered a lot of cases from them in the past, and he also had the same problem around the same time as me. I called my CC company, opened of a dispute/case, and eventually got my money back. I can't remember how long it took (I'm thinking 30-60 days). He did the same thing, and got his money back as well.
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I've used LM Cases for a variety of projects and am always so pleased with the results. I've tried a couple localish case builders for "less important" projects, but everytime I go back to LM I think "dammit, I should just use them for everything because these are great cases." Of course, a little bit more cost and I've gotta ship them, but considering how long I'll have them in inventory, it truly is worth it.
It sucks that there are people getting ripped off when there are other companies doing it so right.