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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => LAB: The Classic Live Audio Board => Topic started by: Tom Bourke on June 19, 2018, 11:31:27 PM

Title: Allen and Heath qu 16 fader failure?
Post by: Tom Bourke on June 19, 2018, 11:31:27 PM

We just got in a bunch of Allen and Heath qu 16.  One of them has glitched badly.

At some point the motors stopped moving the faders and switching fader functions changes the new selection to the old positions. 

For example, with all but one ch down, switch to master graphic on faders.  All of a sudden your master EQ is all max down except the ONE ch that is up, that frequency will now feed back since it is boosted.


After this happens you can't switch fader functions with out messing up what you switch to.
And doing some research this was a common failure without a solution.  Any one else deal with this or find a trigger?

We are on the most recent firmware and will be contacting A&H.  Just looking for other solutions.

Tom

Title: Re: Allen and Heath qu 16 fader failure?
Post by: Mike Monte on June 20, 2018, 12:06:21 AM

Quote from: Tom Bourke on June 19, 2018, 11:31:27 PM

We just got in a bunch of Allen and Heath qu 16.  One of them has glitched badly.

At some point the motors stopped moving the faders and switching fader functions changes the new selection to the old positions. 

For example, with all but one ch down, switch to master graphic on faders.  All of a sudden your master EQ is all max down except the ONE ch that is up, that frequency will now feed back since it is boosted.


After this happens you can't switch fader functions with out messing up what you switch to.
And doing some research this was a common failure without a solution.  Any one else deal with this or find a trigger?

We are on the most recent firmware and will be contacting A&H.  Just looking for other solutions.

Tom

Did you have the option of mixing on an iPad?  Was it the same while mixing on an iPad??

Title: Re: Allen and Heath qu 16 fader failure?
Post by: Mike Caldwell on June 20, 2018, 12:25:48 AM

Good suggestion on the using the iPad to see if responds the same.

Maybe try doing a hard full reset.
Try running it on the previous firmware version.

Does it do it right away or after it has been running for a while?

Is it connected to a network or router, if so try disconnection it.

Allen Heath has an active discussion forum on their website under "digital community"

Title: Re: Allen and Heath qu 16 fader failure?
Post by: Lyle Williams on June 20, 2018, 04:11:03 PM

If it has just come in, treat it as a warranty issue and have the seller find a solution.

Title: Re: Allen and Heath qu 16 fader failure?
Post by: Mike Caldwell on June 20, 2018, 07:53:34 PM

Quote from: Lyle Williams on June 20, 2018, 04:11:03 PM

If it has just come in, treat it as a warranty issue and have the seller find a solution.

Yes, if it was new out of box bad or even just a week old your dealer needs to get you a new one on the way.