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Site Rules, Bugs, Comments, Content and Forum Announcements => Bugs & Comments => Topic started by: richard_cooper on March 30, 2022, 05:08:24 PM

Title: Banned on some devices
Post by: richard_cooper on March 30, 2022, 05:08:24 PM
Hi!

On my iPad and a windows PC Iím apparently banned, but can access from my phone. I get the message ďSorry richard_cooper you are banned from using this forum! This ban is not set to expire.Ē I can post via my phone so presumably something is wrong.

Any ideas Iíve tried logging out, but apparently Iím even banned from doing that!

Thanks
Title: Re: Banned on some devices
Post by: Nathan Grater on March 30, 2022, 08:24:33 PM
Are you running a VPN? I have had this happen a few times. Turning it off and clearing cache / cookies seemed to clear it up. I always assumed it was VPN related because it only happened when it was on.
Title: Re: Banned on some devices
Post by: richard_cooper on March 31, 2022, 08:03:22 AM
Are you running a VPN? I have had this happen a few times. Turning it off and clearing cache / cookies seemed to clear it up. I always assumed it was VPN related because it only happened when it was on.

Nope, no VPNs on, now Iím in work Iím banned on my office machine as well, but phone still works fine. Moderators?
Title: Re: Banned on some devices
Post by: Keith Broughton on March 31, 2022, 08:07:28 AM
I had this problem a while back and cleared my cookies and other browser data and was able to log in again.
Title: Re: Banned on some devices
Post by: John L Nobile on March 31, 2022, 10:26:19 AM
Nope, no VPNs on, now Iím in work Iím banned on my office machine as well, but phone still works fine. Moderators?

If it's at work then it's probably blocked by your IT department's policies. Our policies here are quite strict but I'm still able to log on to this site.

If it's not that, do like others have said or try a different browser.
Title: Re: Banned on some devices
Post by: David Sturzenbecher on March 31, 2022, 12:45:16 PM
If it's at work then it's probably blocked by your IT department's policies. Our policies here are quite strict but I'm still able to log on to this site.

If it's not that, do like others have said or try a different browser.

That reminds me of when i was in high school (20 years ago) I got flagged for going to partsexpress.com..... they later changed their domain to parts-express.com
Title: Re: Banned on some devices
Post by: John L Nobile on March 31, 2022, 02:47:14 PM
That reminds me of when i was in high school (20 years ago) I got flagged for going to partsexpress.com..... they later changed their domain to parts-express.com

That's funny. I'll have to mention that to my system admin. He seems to enjoy blocking sites and countries.
Title: Re: Banned on some devices
Post by: David Morison on April 02, 2022, 08:01:31 AM
FWIW, I just had this happen and clearing cookies/cache seems to have cleared it and returned me to normal access.
Title: Re: Banned on some devices
Post by: Paul Johnson on April 02, 2022, 12:16:01 PM
I get it all the time, and sometimes it lets me in sometimes it doesn't - but it also depends on which forum section I select. Just random.
Title: Re: Banned on some devices
Post by: Robert Lofgren on April 05, 2022, 03:30:16 AM
Add me to the list. I thought that the forum was down.....

My computer is in a normal home network. No vpn stuff going on here.
Title: Re: Banned on some devices
Post by: Mac Kerr on April 05, 2022, 07:26:46 AM
Add me to the list. I thought that the forum was down.....

My computer is in a normal home network. No vpn stuff going on here.

You last used IP address was 141.101.77.104. This is a widely used spammer address. I suggest clearing your browser cache. Those spam addresses are going to stay banned.

Mac
Title: Re: Banned on some devices
Post by: MattLeonard on April 05, 2022, 09:38:09 PM
Hi!

On my iPad and a windows PC Iím apparently banned, but can access from my phone. I get the message ďSorry richard_cooper you are banned from using this forum! This ban is not set to expire.Ē I can post via my phone so presumably something is wrong.

Any ideas Iíve tried logging out, but apparently Iím even banned from doing that!

Thanks

I have had this happen repeatedly - from using a legitimate VPN. Once the site has banned me (presumably due to the IP address used by the VPN) - even closing the VPN doesn't restore access. I have to go into Chrome Developer mode and clear cache/cookies/application info in order to be able to see the forums again. Haven't had this happen on any other sites.
Title: Re: Banned on some devices
Post by: richard_cooper on April 09, 2022, 06:26:13 AM
You last used IP address was 141.101.77.104. This is a widely used spammer address. I suggest clearing your browser cache. Those spam addresses are going to stay banned.

Mac

I dont know for certain Mac, but my instinct is that there is something more going on here. You've seen that people are taking to other forums to complain about this, and I know that both my desktop at work and home have been banned both with IPS in the 88.97.x.x range.  More clarity on how the banning system works would help, are bans against username, or by device?

Clearing browser history is an OK solution very occasionally, but is a real PITA to do with the regularity I've had to recently. on another site you suggested that you've banned the entire 141.101.x.x range which is a sizable chunk. Using PSW is becoming a chore, and I suspect you're going to have to find a more nuanced approach like, presumably other forums do, as I've not experienced anthing like this on other forums.
Title: Re: Banned on some devices
Post by: David Morison on April 11, 2022, 02:53:13 PM
OK, this is now getting silly, I just got "banned" and had to clear cache/cookies, between viewing successive photos on a single post - I didn't even navigate away from the site & back again!
Title: Re: Banned on some devices
Post by: Mac Kerr on April 11, 2022, 03:18:17 PM
OK, this is now getting silly, I just got "banned" and had to clear cache/cookies, between viewing successive photos on a single post - I didn't even navigate away from the site & back again!

I don't know the path your Internet provider is using, but the IP address you have when you arrive here is 172.70.162.226. The 172.70.162.x range is heavily used by all the "Cialis" bots. It is only recently your IP has changed to that. In most of your posts historically your IP address was 95.149.156-158.x.  This seems to be a trend with the members who are getting repeatedly banned for no reason.This is happening with you, Richard Cooper, Chris Grimshaw, Richard Penrose, and maybe others. Everyone had different IP addresses that were in ranges NOT 172.70.162.x, now suddenly they are coming through the same as ll the spambots.

I am spending several hours a day eliminating spam posts and spambot registrations. I have removed the ban on the 172.70.x.x range, that is about all I can do. The issue seems to lie with whoever assigns the final IP address that hits PSW.

Mac
Title: Re: Banned on some devices
Post by: Andy King on April 11, 2022, 05:03:38 PM
Although new here, I have been getting banned on an almost daily basis and then unbanned again by Ernie on an equally daily basis. Clearing cache & cookies didnt make any difference. Following an OK from Ernie, I am using a VPN to gain access and thus far (an hour) it seems to be working.

The comment about everyones IP addresses suddenly changing is an intersting one. Considering we are mainly from Europe and the spam bots Russian & Chinese you would expect significantly different addresses as you alluded to. If they have suddenly become similar then I would guess they are all being funneled through a particular point prior to reaching the host servers. It would be interesting to know if the hosts, or their telecoms provider have made any changes recently.

I know its a difficult one to fix and appreciate the efforts behind the scenes.
Title: Re: Banned on some devices
Post by: Scott Holtzman on April 11, 2022, 05:15:48 PM
Although new here, I have been getting banned on an almost daily basis and then unbanned again by Ernie on an equally daily basis. Clearing cache & cookies didnt make any difference. Following an OK from Ernie, I am using a VPN to gain access and thus far (an hour) it seems to be working.

The comment about everyones IP addresses suddenly changing is an intersting one. Considering we are mainly from Europe and the spam bots Russian & Chinese you would expect significantly different addresses as you alluded to. If they have suddenly become similar then I would guess they are all being funneled through a particular point prior to reaching the host servers. It would be interesting to know if the hosts, or their telecoms provider have made any changes recently.

I know its a difficult one to fix and appreciate the efforts behind the scenes.


Not really ridiculous to fix.  You need to capture some of your output and see what the source IP is, use Wireshark to view.  I bet there is some sort of automation that patches in a VPN and uses your computer as a mail relay.  Is anything funky in your IP stack?  What OS and what patch level?



Title: Re: Banned on some devices
Post by: richard_cooper on April 11, 2022, 06:27:52 PM
Mac/Admins, whilst Iíve found a route in, is this Tron?

Look at the blue room thread, this looks like a Cloud Flare issue, all the IPs you talked about over there are Cloud Flare.
Title: Re: Banned on some devices
Post by: Mac Kerr on April 11, 2022, 06:35:47 PM
Mac/Admins, whilst Iíve found a route in, is this Tron?

Look at the blue room thread, this looks like a Cloud Flare issue, all the IPs you talked about over there are Cloud Flare.

It is Tron...

Yes, almost all the bad IPs are Cloudflare. There are a couple that trace back to Moscow, but the vast bulk of issues involve Cloudflare. I don't know if we use them, I have led the webmasters know. eI would also like to know why "Stop Forum Spam" a service we have used successfully for years suddenly only flags email addresses, they used to flag bad IPs as well.

Mac
Title: Re: Banned on some devices
Post by: Scott Holtzman on April 12, 2022, 02:03:52 AM
It is Tron...

Yes, almost all the bad IPs are Cloudflare. There are a couple that trace back to Moscow, but the vast bulk of issues involve Cloudflare. I don't know if we use them, I have led the webmasters know. eI would also like to know why "Stop Forum Spam" a service we have used successfully for years suddenly only flags email addresses, they used to flag bad IPs as well.

Mac


The Cloudflare address should never come from a user.  Cloudflare stops DOS attacks and works with DNS, before the traffic hits your site.
Title: Re: Banned on some devices
Post by: David Morison on April 12, 2022, 02:54:43 AM
I don't know the path your Internet provider is using, but the IP address you have when you arrive here is 172.70.162.226. The 172.70.162.x range is heavily used by all the "Cialis" bots. It is only recently your IP has changed to that. In most of your posts historically your IP address was 95.149.156-158.x. 

I am spending several hours a day eliminating spam posts and spambot registrations. I have removed the ban on the 172.70.x.x range, that is about all I can do. The issue seems to lie with whoever assigns the final IP address that hits PSW.

Mac

Thanks Mac,
On a hunch I went back and looked at some older posts in case the IP change coincided with me replacing my computer last year, but unfortunately that doesn't pan out - I was still on the 95.. range after the new PC was in use so I don't think that would be a cause.

If you need a volunteer to help with weeding out the crap I can certainly spare a few hours a week, though I'm not much of a network expert so you might spend more time training me than you are currently doing the weeding out yourself anyway  :(

FWIW,
David.
Title: Re: Banned on some devices
Post by: Andy King on April 12, 2022, 03:13:30 PM

The Cloudflare address should never come from a user.  Cloudflare stops DOS attacks and works with DNS, before the traffic hits your site.
Yes, it looks like Cloudflare are giving IPs in the same sub group to spammers and legitimate users alike.PSW ban these IPs believing they are spammers, when in reality its just an assigned IP address from Cloudflare.It looks like its Cloudflare causing the problem.

Title: Re: Banned on some devices
Post by: richard_cooper on April 12, 2022, 04:14:04 PM
Yes, it looks like Cloudflare are giving IPs in the same sub group to spammers and legitimate users alike.PSW ban these IPs believing they are spammers, when in reality its just an assigned IP address from Cloudflare.It looks like its Cloudflare causing the problem.

Scottís assessment of how cloud flare works is out of date. I think thatís how it used to work but itís more of a CDN (Content Delivery Network) now, so effectively you get the PSW pages from the local cloud flare server not the actual PSW server. In this case it seems cloud flare is not doing what itís supposed to do and allowing through spammers, and maybe the PSW team were not aware of the change to Cloud Flare so incorrectly banned IPs with collateral damage.

Hopefully it all gets sorted without Mac spending his life dealing with spam,as thatís one of the big selling points of cloud flare.
Title: Re: Banned on some devices
Post by: David Morison on April 14, 2022, 03:58:50 AM
Just wanted to say I've now had a couple of days of neither getting kicked off every 5 minutes nor seeing heaps of spam, so whatever Mac & the team have done recently seems to be working well.

A big thanks to all involved for that, I just hope it hasn't been too labour intensive.

Cheers,
David.
Title: Re: Banned on some devices
Post by: Joris Jans on April 16, 2022, 07:25:39 AM
i am encountering this same problem for weeks now. emailed Keith clark who responded really quick that he would look into it, but not heard since.

i'm logged in now in "private" mode in my browser which works fine, if i try to login in "normal" mode i got the above message

thanks for diving into this issue!
Title: Re: Banned on some devices
Post by: richard_cooper on April 16, 2022, 07:21:36 PM
Sorry Mac, still getting continuously blocked, I'll put money on being blocked by the time I post this message..

I have found, possibly helpful for others, that the Brave Browser (possibly others) allows me to delete cookies and site data from just one site. Much more convenient, still a PIA.

(https://i.postimg.cc/RN8HVhRh/PSW-Ban2.jpg) (https://postimg.cc/RN8HVhRh)
Title: Re: Banned on some devices
Post by: Andy King on April 22, 2022, 03:04:40 PM
Everything was good for about a week, but the ban returned again today. Had to use a VPN to get in and post this.
Title: Re: Banned on some devices
Post by: richard_cooper on April 28, 2022, 01:03:13 PM
Everything was good for about a week, but the ban returned again today. Had to use a VPN to get in and post this.

I've never seen an improvement past seeing a few posts at a time before being banned again. Clearing cookies often, but not always, solves it for a few more posts.
Title: Re: Banned on some devices
Post by: Amadeusz Dziopak on May 05, 2022, 04:26:54 PM
I've never seen an improvement past seeing a few posts at a time before being banned again. Clearing cookies often, but not always, solves it for a few more posts.
Cannot post anything... I thought I was banned for no reason.