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Title: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on April 25, 2021, 11:50:20 am
I am bummed..... last night one of my Sennheiser EK300 packs simply wouldn't power up at all. I tried 3 different battery sets to be sure....
2-3 days before the upcoming show, I always install fresh batteries as I did this week, and I also always check to make sure the units power up and show full battery each time. This unit was fine on wednesday but last night failed. It simply went from my house to the drawer in the rack in which it is stored - then to the show.
No moisture or anything that could have a negative effect on its performance has been involved and I 'baby' my iem packs making sure the players remove during breaks and place back in the drawer so they are very well looked after.
Any ideas on how much Sennheiser would charge me to send off to be fixed? :-\
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Tim McCulloch on April 25, 2021, 01:59:19 pm
The 2 most likely suspects - battery terminal connection to PC board or a bad switch.  The other possibilities are beyond my troubleshooting.

Sennheiser USA is open on Monday.  Call and ask for Robb Blumenredder.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on April 25, 2021, 04:31:46 pm
The 2 most likely suspects - battery terminal connection to PC board or a bad switch.  The other possibilities are beyond my troubleshooting.

Sennheiser USA is open on Monday.  Call and ask for Robb Blumenredder.

Thanks Tim... I'll do just that!
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Mike Caldwell on April 25, 2021, 06:16:53 pm
Does the power button feel like it is depressing and poping back up?

It's been a few years ago, but when I uses the Sennheiser on line repair service portal
it was easy to fill out and get the return shipping info.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on April 25, 2021, 07:46:12 pm
Does the power button feel like it is depressing and poping back up?

It's been a few years ago, but when I uses the Sennheiser on line repair service portal
it was easy to fill out and get the return shipping info.

It's a knob Mike - not a button. It turns and feels the same as before.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on April 26, 2021, 09:01:49 am
Just a thought..... I have owned and used this pack for around 7 years or so... could it be as simple as an internal battery that possibly needs replacing?
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Jay Marr on April 26, 2021, 09:55:03 am
Just a thought..... I have owned and used this pack for around 7 years or so... could it be as simple as an internal battery that possibly needs replacing?

You could ask Senn that question, but I have a Senn wireless Mic that is about 17 yrs old, that powers up no problem.
(of course, I can't really read the LCD screen any more, but the Mic works fine)
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on April 26, 2021, 04:15:35 pm
It's going out tomorrow - $176 plus $19 for shipping, sig and POD. I worked out it is 7 years old but in brand new condition (other than the fact it doesn't work of course - LOL).... I told the guy at Sennheiser it was in excellent condition and he was shocked. He said most of the packs they get in for repair - even those only 6 months old - are usually trashed!
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Mike Caldwell on April 26, 2021, 04:46:14 pm
It's a knob Mike - not a button. It turns and feels the same as before.

Yep, I was thinking body pack transmitter, IEM packs have an ole fashioned knob!

I had a tac switch go bad on a transmitter pack.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Bob Faulkner on April 26, 2021, 06:07:25 pm
It's going out tomorrow - $176 plus $19 for shipping, sig and POD. I worked out it is 7 years old but in brand new condition (other than the fact it doesn't work of course - LOL).... I told the guy at Sennheiser it was in excellent condition and he was shocked. He said most of the packs they get in for repair - even those only 6 months old - are usually trashed!
Debbie - if you can, keep us updated on what you find out with your EW300. 
 
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on April 26, 2021, 08:15:42 pm
Debbie - if you can, keep us updated on what you find out with your EW300. 
 

Will do!
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 14, 2021, 11:55:40 am
Not happy with Sennheiser...
Update:
I filled out a repair req on 4/26 to pay for the repair in advance and get my shipping label as per Sennheiser's policy.
Pack was shipped 4/27 and I got notification it reached Sennheiser in CT on 4/29. I called the office on 5/4 to check and make sure the pack was in good hands and get an idea of repair time as I hadn't received any notification of receipt from them.
I was asked for payment again so I advised the lady I had already paid. She told me this was why I hadn't heard from them and the payment didn't go through online so the repair was held up. I gave my credit card info to her directly and she told me the payment went through OK and they would proceed with the repair and get it out to me. .
Hadn't heard anything or received any notifications from them so I called today to check and again the same lady asked me for my credit card information AGAIN to make payment. So we went round one more time and I had to give her my card info for the 3rd time. She told me she didn't know why this was happening but they would have called me by next week to let me know - WHAT? Her excuse was that they are busy...I told her I wasn't pleased.
She said the unit is repaired but was blocked for shipping so how long it has sat there waiting to be shipped - who knows?? She said she would overnight it to me and I'll have it here on monday - not holding my breath on that though.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 14, 2021, 12:02:40 pm
BTW - There is no problem with my credit card - it gets used all the time without any issues.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Chris Hindle on May 14, 2021, 12:25:30 pm
BTW - There is no problem with my credit card - it gets used all the time without any issues.
Did you check with the CC company to see if charges had been applied, before "paying" again?
Chris.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 14, 2021, 02:25:45 pm
Did you check with the CC company to see if charges had been applied, before "paying" again?
Chris.

Thanks Chris....It is my debit card and I check my bank every few days. One of the reasons I contacted them again today was because I didn't see the charge applied yet. It shows pending debit since my call today - good sign I suppose.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Alec Spence on May 14, 2021, 07:09:14 pm
That's just rubbish!

I'm also surprised it happened as, usually, I find that payments taken over the phone are done "live" and confirmed with you before the call is ended.  Though that may just be a UK thing...?
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 14, 2021, 07:55:00 pm
That's just rubbish!

I'm also surprised it happened as, usually, I find that payments taken over the phone are done "live" and confirmed with you before the call is ended.  Though that may just be a UK thing...?

And that is why I am a bit miffed- the 1st call I made checking on things, I gave the lady my card info AND she said it went through!!
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Bob Faulkner on May 14, 2021, 10:23:05 pm
Thanks for the update Debbie.  Sorry to see Sennheiser is failing to support to you.  Hopefully, they will get things working for you. 

Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 14, 2021, 11:35:51 pm
Thanks for the update Debbie.  Sorry to see Sennheiser is failing to support to you.  Hopefully, they will get things working for you.
I hope so Bob. I'll know on monday. I haven't received any tracking info from them yet...
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 17, 2021, 11:40:05 am
I got notice this morning from UPS that the pack will arrive tomorrow.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Chris Hindle on May 17, 2021, 12:30:12 pm
I got notice this morning from UPS that the pack will arrive tomorrow.
Well, progress at last!
Chris.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 18, 2021, 04:41:58 pm
It's here!..... Working just fine as it should with its new PCB!
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Keith Broughton on May 20, 2021, 06:41:41 am
It's here!..... Working just fine as it should with its new PCB!
What was the final cost?
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 20, 2021, 01:51:02 pm
What was the final cost?

It was the $176 plus tax. I also paid the shipping one way and added insurance just be safe which came out to $18.45...so in the end $207...eek.
Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Bob Faulkner on May 20, 2021, 08:56:44 pm
It's here!..... Working just fine as it should with its new PCB!
Nice Debbie! 

Thanks for all the "updates" on this!

Title: Re: Sennheiser EW300 (EK300) pack not powering on.
Post by: Debbie Dunkley on May 20, 2021, 09:16:13 pm
Nice Debbie! 

Thanks for all the "updates" on this!

No problem Bob  - itís always good to share our experiences like this to help others.