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Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums => The Basement => Topic started by: Debbie Dunkley on June 07, 2021, 12:48:01 PM

Title: Need help on the A & H Forum website
Post by: Debbie Dunkley on June 07, 2021, 12:48:01 PM
Anyone on the Allen & Heath forum willing to help me out?

I was informed of a password breach yesterday through Safari so I diligently went through and removed all the password info in the chain that could cause me a problem. I then tried to log into the Allen & Heath Forum today using the password I wrote down but it is kicking me out assuming I am a spammer. When I answer the question to prove I am a human and request access, it kicks me off again and has me start all over again - viscous cycle....

I need someone to go in to the forum and somehow contact one of the admins to get some help for me...... thankyou!!

https://community.allen-heath.com/forums/forum/qu
Title: Re: Need help on the A & H Forum website
Post by: Bob Stone on June 07, 2021, 01:15:02 PM
Did you try a different browser and/or fully clear your cache/cookies?
Title: Re: Need help on the A & H Forum website
Post by: Debbie Dunkley on June 07, 2021, 02:12:16 PM
Did you try a different browser and/or fully clear your cache/cookies?

Yes and still going round in circles....
Title: Re: Need help on the A & H Forum website
Post by: dave briar on June 07, 2021, 11:03:50 PM
Debbie.  I just logged in with my old (stored by Safari) credentials and all went well.
Title: Re: Need help on the A & H Forum website
Post by: Andrew Broughton on June 08, 2021, 09:19:49 AM
That's the worst forum in the world, second only to Facebook.

There's no "contact us" button to reach any admins, and that's necessary way too often when the forum doesn't work or you can't get logged in.
If you make a post and their software crashes (50% of the time), when you try to enter the message again, it blocks you thinking your a spammer.

If I hadn't already had a dLive before I saw this forum, it probably would have turned me off enough to look elsewhere.
Title: Re: Need help on the A & H Forum website
Post by: Debbie Dunkley on June 08, 2021, 10:20:08 AM
That's the worst forum in the world, second only to Facebook.

There's no "contact us" button to reach any admins, and that's necessary way too often when the forum doesn't work or you can't get logged in.
If you make a post and their software crashes (50% of the time), when you try to enter the message again, it blocks you thinking your a spammer.

If I hadn't already had a dLive before I saw this forum, it probably would have turned me off enough to look elsewhere.

I agree...

I have been trying on and off and I get spam blocked when I try to reset my password. There is a message window where I can type a message to the admin folks but when I hit send, it just gives me the same spammer screen and the circle continues.....
Title: Re: Need help on the A & H Forum website
Post by: Ike Zimbel on June 08, 2021, 10:36:59 AM
I agree...

I have been trying on and off and I get spam blocked when I try to reset my password. There is a message window where I can type a message to the admin folks but when I hit send, it just gives me the same spammer screen and the circle continues.....
I have made a couple of A&H peeps aware of this...they will look into it!
Title: Re: Need help on the A & H Forum website
Post by: Debbie Dunkley on June 08, 2021, 10:45:18 AM
I have made a couple of A&H peeps aware of this...they will look into it!

Thank you Ike!!! Appreciated.
Title: Re: Need help on the A & H Forum website
Post by: Andrew Broughton on June 08, 2021, 06:33:09 PM
I have made a couple of A&H peeps aware of this...they will look into it!
They should just shut down that forum. It's an embarrassment.
Title: Re: Need help on the A & H Forum website
Post by: Mike Caldwell on June 08, 2021, 09:01:30 PM
I know if you go back to edit a post (you only have something like within 5 minutes to do it)
you need to be sure to un-check the box that says something like "keep a log of this edit".
If you do not un-check that box you get stuck as for some reason it thinks your a spammer.
Title: Re: Need help on the A & H Forum website
Post by: Tim McCulloch on June 08, 2021, 11:17:30 PM
I know if you go back to edit a post (you only have something like within 5 minutes to do it)
you need to be sure to un-check the box that says something like "keep a log of this edit".
If you do not un-check that box you get stuck as for some reason it thinks your a spammer.

Slight topic swerve - other forum sites have very narrow edit/delete windows.  I'm accustomed to the generous time afforded here at The LAB/Lounge, Control Booth dot com, and Soundforums dot net.  I was very surprised when, as a new participant in hobby/recreation forums, a poster had minutes - not hours or days - to make corrections, additions, or retractions.
Title: Re: Need help on the A & H Forum website
Post by: Andrew Broughton on June 09, 2021, 10:41:01 AM
Slight topic swerve - other forum sites have very narrow edit/delete windows.  I'm accustomed to the generous time afforded here at The LAB/Lounge, Control Booth dot com, and Soundforums dot net.  I was very surprised when, as a new participant in hobby/recreation forums, a poster had minutes - not hours or days - to make corrections, additions, or retractions.
It's a setting that the admin can change. You have to balance between allowing people to fix their post, and not derailing a thread after 100 replies the OP deletes their post, making the whole thread irrelevant. The setting should be set based on the activity of the web site. If you typically get several replies within a day, then the timeout should be hours, if it's a smaller forum that replies dribble in over days, then you should allow a couple of days for editing.
In a modern forum you can have different settings based on the history of a poster, like if they have been a member for a while they can get a longer time to edit or delete their posts compared to someone who just joined.
Title: Re: Need help on the A & H Forum website
Post by: Debbie Dunkley on June 09, 2021, 10:02:06 PM
I got in!!.... on my own. I just kept trying different combinations leaving a few hours between attempts and finally found the right combination. No-one ever did get back to me from the forum so I can only conclude that the forms I was filling in over and over were as I suspected NOT getting through indicating I was going round in circles after all.   
Thanks all .....