We have a pretty extensive Listen IR system here. The receivers usually use headphones, but you can also plug a loop into them. The basic system works well, but we have problems with patrons who either don't know how to use their own equipment, or whose equipment isn't compatible with the loops. It's a real pain trying to tell them it _might_ be their fault. And if course, since no one who works in our center is hearing impaired, we can't take the loop and try it ourselves to verify that it does or doesn't work. Listen supplied us with a verified working loop. If a patron has problems, we give them that one to try. If it doesn't work, we know it's not our fault.