Ivan Beaver wrote on Thu, 11 May 2006 00:57 |
I am sure they will dodge the problem and the customer will be stuck in the middle of the "blame game". This particular salesman needs the sale, so we will probably do it-much against my wishes.
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I feel your pain. Fortunately the salesman and the consultant aren't on the site every day like you are (or will be).
Customers may be ignorant when it comes to system design, integration, and operation, but they aren't stupid: They know who made it work.
By refraining from the politics of finger pointing between the consultant and your company's Honchos, you quietly build a trust with the customer.
When they need something in the future, they'll call you, not the consultant.
I'm feel like preaching to the choir here, Ivan. Just trying to make you feel better.
Regards,
Rick Johnston