Chinstrap wrote on Fri, 02 July 2004 15:19 |
That's a realistic reply. On a similar note: I purchased some Mac250+ units a year and a half ago, and did not realize until about a year later that they did not have the + upgrade installed.The manual and all packaging (and the price I paid) were for 250+ units. I only use the units a few times a year for some corporate clients and after the mistake was realized, I could not get any help from Martin. I also purchased the units without bulbs because none were in stock, and Martin shipping refused to credit me for the cost of the bulbs (which I purchased elsewhere) and instead said they would ship them to me at a later date. I never received them, after making several phone calls I just gave up. Tech support on the hotline was wonderful, very prompt and informative. Customer service gets a big zero. I never felt like anyone cared about me or my purchases. So, now I'm looking elsewhere for product and want to avoid service issues.
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There is no (+) "upgrade." The 250+ is a completely different unit than the 250. The 250+ has indexable gobos and an achromatic lens system. (those are the differences)
The standard 250 has a lens system that is capable of 4 different beam angles from the factory....you alter the lens configuration to get the different angles...all clearly spelled out in the manual.
Who was your dealer? Did you purchase in the United States or elsewhere in the world?
If there is anything I can do to help, please let me know.
Email me directly, and I will see what I can do to remedy your problem:
jbrock@martinpro.com