Since you bought from Redco, give them a call and/or email. I've found them to be very helpful folks.
FYI - they will also (for a price) fill in a rack panel with your choice of jacks with whatever length wire needed on the other side; I was looking at doing it for my 01v Rack.
Other than this issue, how do you like the Pedalsnake? I'm a guitar player as are several on the forum.
I contacted them... they said send the panels back and they'd custom make me two for a fee. More money than I really wanted to spend.
The Pedal Snake is worth the money. It's quieted my rig down... the biggest PITA is having to leave the pedal side connected and fishing around in the rack for the pigtails. Once I get these panels done, 1/2 that will be fixed. Then I will try to figure how to put something similar on my pedal board. But so far, it is the way to go. Highly recommend!