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[Scott Holtzman]

But that connection state never resolves itself, which seems odd to me. Unfortunately, Ubiquiti support still hasn’t gotten back to me.

Sadly they never will they are not setup for end user support.


Can you send your config for me to look at?  I have dialysis tomorrow so nothing else to do but look at it.  Maybe something will pop out.


I need to document the Microtik config for Tim too.  I really l like the router boards too, they fit on a mic stand. 

[George Reiswig]

Sadly they never will they are not setup for end user support.


Can you send your config for me to look at?  I have dialysis tomorrow so nothing else to do but look at it.  Maybe something will pop out.


I need to document the Microtik config for Tim too.  I really l like the router boards too, they fit on a mic stand.

You should be reading an enjoyable book tomorrow, then...not doing this. But I would really appreciate any help!

Starting with this: how the heck do I even get the config for this? I had to use the UniFi app to set this up, and I just went through and reset the AP to re-create and try to document the process. It's been a month since I initially set it up, but I swear I remember it going a little different at the end, allowing me to name and PW protect the individual frequencies. This time, it landed on "Error joining wifi" at the tail end of the UniFi wizard.

If I plug the AP into a router and join that router, I can see it in the UniFi app on my iPhone, but there's very little info there. (See attached) If I try to just directly access the IP address in a browser, it can't do that, whether I'm connected to the AP or to the router the AP is temporarily connected to.

[Scott Holtzman]

You should be reading an enjoyable book tomorrow, then...not doing this. But I would really appreciate any help!

Starting with this: how the heck do I even get the config for this? I had to use the UniFi app to set this up, and I just went through and reset the AP to re-create and try to document the process. It's been a month since I initially set it up, but I swear I remember it going a little different at the end, allowing me to name and PW protect the individual frequencies. This time, it landed on "Error joining wifi" at the tail end of the UniFi wizard.

If I plug the AP into a router and join that router, I can see it in the UniFi app on my iPhone, but there's very little info there. (See attached) If I try to just directly access the IP address in a browser, it can't do that, whether I'm connected to the AP or to the router the AP is temporarily connected to.

You are so far off you have to set it up and maintain the config in the cloud.  If you are getting the joining error you have it in mesh mode not AP mode.


You certainly could delegate me as your tech so I can access your account.  You see all your AP's and in one view.  It is powerful yet simple.  We had 20 or so offices in my previous real world life and I had Ubiquity switches and AP's at all locations.  They told me when something is broken.


Works the same way for a single location home network.


I have had Unifi at my house for years.  At the request of a friend I am trying out a new product, Cudy for my house, it is much less expensive and has some interesting features.  I need three AP's to cover my house and I am running fiber out to my new garage it is on the other side of the property.  I will need two AP's for that and I may cover the backyard with outdoor units.  I want to make it clear the form factor and other items make the Cudy unusable for entertainment.


For entertainment, because of form factor (and DHCP server) I am switching to the Microtik Metal.  I need to shim it.  I am using atlas6" mic stand extension.  These things mount on a mic stand making it easy to get them high.  This is a prototype unit I get a config process to Tim that works for him.  That is a reasonable request.  The desktop stand is for demonstration.


So for right now I recommend Unifi on a 90 degree bracket.  I have mine on a Manfrotto stand and the other is on a cheeseboro truss clamp so I can put it up in the ceiling or over the stage.  You can clamp it to a t-bar light stand too.  That is my every day config. 


What do they say, the cobblers kids have no shoes?  I still have a few Apple Airports, the version I personally prefer but those are going away.  My personal wireless in my gig box is a Rukus unit I also got for free.  I loaded their "unleashed" software that does not require a controller.  It's a good enterprise quality AP, I want to add so is the Cisco and Aruba, Extreme, Meraki they are all great products with their own strengths and weakness,  All have varying degrees of complexity.


So here is my current prototype:   
 
This is it on the mic stand, I need to ship it to keep the AP parallel to the mic stand.



That's not dust on the base, it won't come off!  I know my desk is a mess, I am sure that won't stave off comments.


Last 2 picture are of the Cudy I mentioned.  I am reviewing for home use, clearly not a workable form factor for transient entertainment without much customization.  My main interest is it's an affordable Wifi6 unit so if unit need gigabit wireless this is the way to obtain it on the cheap.  The very last pic is the main base station controller.  The room that unit is in is fully covered by one of the flying saucers so I will not have the wifi on just using it as a controller. 

[John Schalk]

Starting with this: how the heck do I even get the config for this? I had to use the UniFi app to set this up, and I just went through and reset the AP to re-create and try to document the process. It's been a month since I initially set it up, but I swear I remember it going a little different at the end, allowing me to name and PW protect the individual frequencies. This time, it landed on "Error joining wifi" at the tail end of the UniFi wizard.

If I plug the AP into a router and join that router, I can see it in the UniFi app on my iPhone, but there's very little info there. (See attached) If I try to just directly access the IP address in a browser, it can't do that, whether I'm connected to the AP or to the router the AP is temporarily connected to.

It has been several years since I setup my Ubiquiti AC Mesh access point, but the one step I recall that helped a lot was to first connect it to my home network, with internet access, so the AP could update its firmware.  Next, I think I configured it while it was on my home network, and then as a last step changed it to my audio intranet.  But I'm not sure about that last part.  What I do recall is that I didn't find a document that correctly showed the procedure you need to follow to do this.  IIRC the docs I did find showed menus or choices that were not part of the latest firmware.  I've attached screenshots from my AP as configured for my audio intranet.  Note that my AP is running version 3.x firmware, so it's pretty far behind and the menus you see may be different.

Also, as I think someone else has already pointed out, this Ubiquiti unit is only an access point, it cannot dish out IP addresses, hence the Linksys router in the system photo. 

[Scott Holtzman]

It has been several years since I setup my Ubiquiti AC Mesh access point, but the one step I recall that helped a lot was to first connect it to my home network, with internet access, so the AP could update its firmware.  Next, I think I configured it while it was on my home network, and then as a last step changed it to my audio intranet.  But I'm not sure about that last part.  What I do recall is that I didn't find a document that correctly showed the procedure you need to follow to do this.  IIRC the docs I did find showed menus or choices that were not part of the latest firmware.  I've attached screenshots from my AP as configured for my audio intranet.  Note that my AP is running version 3.x firmware, so it's pretty far behind and the menus you see may be different.

Also, as I think someone else has already pointed out, this Ubiquiti unit is only an access point, it cannot dish out IP addresses, hence the Linksys router in the system photo.

I can't see the value of  radios or wlans.  That's just two important parameters.

[George Reiswig]

I can't see the value of  radios or wlans.  That's just two important parameters.

OK, based on yours and John's suggestions, I once again reset, with the unit attached to my home wifi network with internet access. I verified that the firmware was updated. I then did the configuration from my Mac (not via the UniFi iPhone app), and the app seemed to register a lot more things to fiddle with, e.g. power on the radios, what channel they operate on, etc. The resulting configuration is shown in the attached screen shots.

As soon as I disconnect the AP from the router, it goes back to the previous behavior, where the connection spinner just sits there, and no WiFi icon appears at upper right.

Looking at https://help.ui.com/hc/en-us/articles/12594679474071-Standalone-Access-Points-without-UniFi , I get the following instructions:

Setting Up Your APs

    1. Plug your UniFi AP into your network.
        Note: Ethernet jacks in the wall may not actually be connected to your router/gateway/modem.
    2. Power your AP with a compatible PoE Switch or PoE Adapter.
        See UniFi PoE Availability and Modes to learn more.
    3. Log in to the UniFi Mobile App (iOS / Android).
    4. Scan the QR Code on the back of your AP.
    5. Follow the instructions on screen to finish the setup process and create a new WiFi instance.

...which are all well and good, but I can't get past step 3 because there is no scanner available in the UniFi app itself, and just scanning the QR using the phone does a search for D8B370BC7AB4-VXCfmR. Not real helpful.

I am not seeing anywhere in the app where I come to a place where I say yay or nay to it being standalone. And that's probably the problem.

[Tim McCulloch]

That wasscally wabbit!  Labster Debbie Dunkley is using one as part of her FOH setup.  Perhaps she can share her configuration?

[Thomas Le]

In order to be standalone, it should not be joined to any cloudkey or cloud gateways. All setup happens in the app.

[Scott Holtzman]

OK, based on yours and John's suggestions, I once again reset, with the unit attached to my home wifi network with internet access. I verified that the firmware was updated. I then did the configuration from my Mac (not via the UniFi iPhone app), and the app seemed to register a lot more things to fiddle with, e.g. power on the radios, what channel they operate on, etc. The resulting configuration is shown in the attached screen shots.

As soon as I disconnect the AP from the router, it goes back to the previous behavior, where the connection spinner just sits there, and no WiFi icon appears at upper right.

Looking at https://help.ui.com/hc/en-us/articles/12594679474071-Standalone-Access-Points-without-UniFi , I get the following instructions:

Setting Up Your APs

    1. Plug your UniFi AP into your network.
        Note: Ethernet jacks in the wall may not actually be connected to your router/gateway/modem.
    2. Power your AP with a compatible PoE Switch or PoE Adapter.
        See UniFi PoE Availability and Modes to learn more.
    3. Log in to the UniFi Mobile App (iOS / Android).
    4. Scan the QR Code on the back of your AP.
    5. Follow the instructions on screen to finish the setup process and create a new WiFi instance.

...which are all well and good, but I can't get past step 3 because there is no scanner available in the UniFi app itself, and just scanning the QR using the phone does a search for D8B370BC7AB4-VXCfmR. Not real helpful.

I am not seeing anywhere in the app where I come to a place where I say yay or nay to it being standalone. And that's probably the problem.

I am not familiar with the standalone mode, that is slick.  I only know the cloudkey.  Your bigest problem is you are chosing AC mesh.  Are you joining a mesh network?  I thought you were creating a new WLAN.

[George Reiswig]

In order to be standalone, it should not be joined to any cloudkey or cloud gateways. All setup happens in the app.

Clearly I don't know what I'm doing. I try to follow the instructions (I quoted them earlier), but I literally can't.

[ProSoundWeb Community]