Sound Reinforcement - Forums for Live Sound Professionals - Your Displayed Name Must Be Your Real Full Name To Post In The Live Sound Forums > The Basement

New Road Story! Maintenance Blitz, Niagara Falls

(1/5) > >>

Ike Zimbel:
More sorry tales of woe...although not related to recent unfortunate events in any way...https://www.prosoundweb.com/maintenance-blitz-in-niagara-falls-showing-up-is-half-the-battle-but-being-in-the-right-country-helps/ :-X

Steve-White:

--- Quote from: Ike Zimbel on December 05, 2023, 05:32:41 PM ---More sorry tales of woe...although not related to recent unfortunate events in any way...https://www.prosoundweb.com/maintenance-blitz-in-niagara-falls-showing-up-is-half-the-battle-but-being-in-the-right-country-helps/ :-X

--- End quote ---

Sounds about par for the course.

In my day job I am a technical lead in engineering and our product line is world-wide.  I manage technical support for our company and regularly deploy field teams hither and yon.  This week send 3 engineers to an aircraft depot stateside.  Two tasks, 1) Do redline updates to the "Depot Repair Capability" requirements documents for aircraft canopies, 2) Demonstrate a hand-held optical measurement device that checks for surface flushness over fastener fill.

Get a call yesterday morning from a new engineer, forgot to print out hard copies of the requirements document they were sent out to redline/review for annual update.  Being new to travel, that's not at all unusual.  That's why we sent out a new engineer to tag along and learn the ropes.

The biggest thing I emphasize to the newbies is have lots of contact numbers in your cell phone as it's a lifeline and one couldn't predict in their wildest dreams all the things that can go wrong with field deployments.  Our product line is defense related so the first thing they have to do is gain base access which can be an adventure before the work even starts.  We've had on more than one occasion sent engineers out that didn't make necessary visit request processing and been refused access.  Then, once allowed on base they need building access from the security manager.  Yes, we've also had engineers that got on base and couldn't get into the building - the only place they could walk into is the base Burger King.

:)

Scott Holtzman:

--- Quote from: Steve-White on December 06, 2023, 12:05:16 AM ---Sounds about par for the course.

In my day job I am a technical lead in engineering and our product line is world-wide.  I manage technical support for our company and regularly deploy field teams hither and yon.  This week send 3 engineers to an aircraft depot stateside.  Two tasks, 1) Do redline updates to the "Depot Repair Capability" requirements documents for aircraft canopies, 2) Demonstrate a hand-held optical measurement device that checks for surface flushness over fastener fill.

Get a call yesterday morning from a new engineer, forgot to print out hard copies of the requirements document they were sent out to redline/review for annual update.  Being new to travel, that's not at all unusual.  That's why we sent out a new engineer to tag along and learn the ropes.

The biggest thing I emphasize to the newbies is have lots of contact numbers in your cell phone as it's a lifeline and one couldn't predict in their wildest dreams all the things that can go wrong with field deployments.  Our product line is defense related so the first thing they have to do is gain base access which can be an adventure before the work even starts.  We've had on more than one occasion sent engineers out that didn't make necessary visit request processing and been refused access.  Then, once allowed on base they need building access from the security manager.  Yes, we've also had engineers that got on base and couldn't get into the building - the only place they could walk into is the base Burger King.

 :)

--- End quote ---


I can't imagine what defense is like because telecom was a nightmare.  Verizon had a site access procedure for vendors that was streamlined in my opinion but security hated exceptions.  Exceptions were granted but not for wasting and airline ticket, they could care less.  Security never gets dinged it came right back on us from project management if a team could not work because site access procedures were not followed.  But I digress.


In the early 2000's I was traveling so much in service of the Verizon account as North American engineering team lead for mobility infrastructure (yeah try explaining that to your Mother when she wants a simple answer what you do for a living) that I was able to gather the requisite executive sponsorship to get the keys to the kingdom.  I was one of a handful of vendors that essentially had full employee like privileges, administrative access to the networks our teams worked on, unescorted access into all cell sites and mobile switching offices along with a large chunk of administrative facilities for when I needed an office on the road or my permanent vendor office in NJ same floor and workgroup as the CTO.  It was pretty cool, still is.  I was talking to a friend who still works at best unnamed vendor and apparently security in the follow up years to 9/11 still issues vendor badges but access is now controlled and each facility manager has to sign off for a vendor to access the site.  9/11 was a proud day for Verizon that I had not though about in awhile.  A COW (Cell on Wheels) was modified to use the handheld yagis that were deployed to locate folks in the rubble with a Verizon phone still powered on.  We had quite a bit of facility in the towers and I was in the NOC (Network Operations Center) about 2 hours after the first plane hit.  I don't think an invoice from Motorola was ever issued for any work supporting 9/11 activities.  I was very proud of Motorola and Verizon.  Back then both were truly world class organizations. 


What was the question, I really have to work on my OCD.  Oh Steve's post reminded me of all of this stuff that was now decades ago.  It's sad that the generational knowledge of 9/11 is show signs of rapid entropy.  I ask my young stagehands about it and many shrug their shoulders.  Is it even in the history books?  As a great man would say tootles.

Tom Roche:

--- Quote from: Steve-White on December 06, 2023, 12:05:16 AM ---Sounds about par for the course.

In my day job I am a technical lead in engineering and our product line is world-wide.  I manage technical support for our company and regularly deploy field teams hither and yon.  This week send 3 engineers to an aircraft depot stateside.  Two tasks, 1) Do redline updates to the "Depot Repair Capability" requirements documents for aircraft canopies, 2) Demonstrate a hand-held optical measurement device that checks for surface flushness over fastener fill.

Get a call yesterday morning from a new engineer, forgot to print out hard copies of the requirements document they were sent out to redline/review for annual update.  Being new to travel, that's not at all unusual.  That's why we sent out a new engineer to tag along and learn the ropes.

The biggest thing I emphasize to the newbies is have lots of contact numbers in your cell phone as it's a lifeline and one couldn't predict in their wildest dreams all the things that can go wrong with field deployments.  Our product line is defense related so the first thing they have to do is gain base access which can be an adventure before the work even starts.  We've had on more than one occasion sent engineers out that didn't make necessary visit request processing and been refused access.  Then, once allowed on base they need building access from the security manager.  Yes, we've also had engineers that got on base and couldn't get into the building - the only place they could walk into is the base Burger King.

:)

--- End quote ---

Related to the Lightening II?

Steve-White:

--- Quote from: Tom Roche on December 09, 2023, 03:24:44 AM ---Related to the Lightening II?

--- End quote ---

I've worked 3 major weapon system programs over the past 34 years as a contractor - the story I shared could be any given day on any given program.  :)

Navigation

[0] Message Index

[#] Next page

Go to full version