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[Mike Caldwell]

My experience with TransAmerica Group, the A-H distributor, is not good.  We were buying 5 full size mixers and TA never followed through with promised demo unit. If they can't bother, I won't, either. We bought 6 figures worth of Yamaha and Avid desks.

Not sure when that was but for a few years now....maybe more American Music And Sound has been the US A&H distributor.

[Scott Helmke]

Not sure when that was but for a few years now....maybe more American Music And Sound has been the US A&H distributor.

At least a decade for AM&S as the US distributor. No complaints here.

[Kent Clasen]

My experience with TransAmerica Group, the A-H distributor, is not good.  We were buying 5 full size mixers and TA never followed through with promised demo unit. If they can't bother, I won't, either. We bought 6 figures worth of Yamaha and Avid desks.

Hi Tim!

I remember you mentioning this. I was not a big fan of AH initial digital mixers. You were probably better off going the Yam/Digi path- I think I sold you a few of the Yammies. I recall showing them to Doug in your shop.

Anyways, now CADON & Assoc is the rep in our region for the last 1-2 years. Or reach out to me anytime.

[Tim McCulloch]

Not sure when that was but for a few years now....maybe more American Music And Sound has been the US A&H distributor.

\

Whoever was importing/distributing A_H about the time when the iLive came out.

I was happy to abide by the "no Allen Heath" in riders.  It only takes ONE failure at that point in negotiating 6 figure purchases to lose the business - forever.

[Russell Ault]

{...} forever.

"Forever" is an awfully long time (I mean, I own a console manufactured by Behringer, for crying out loud!).

-Russ

[Tim McCulloch]

"Forever" is an awfully long time (I mean, I own a console manufactured by Behringer, for crying out loud!).

-Russ

Well as buyers we can only vote with our wallets.  "Screw me once, shame on you. Screw me twice, shame on me."  I'm not one to let things go to stage 2.

I had my 2 decades of moral indignation at Behringer (and court verdicts or not, they were guilty as homemade sin) and did not purchase any of their offending products.  When the X32 came out I waited, bought one and expected to hate the damn thing and have it Craig's List by 6pm.  I still own it, an X32R, and S16/DL16.  Oh, an X-Touch, too.  There's a huge gulf between that level of console and the next genuine step up.

[Russell Ault]

Well as buyers we can only vote with our wallets.  "Screw me once, shame on you. Screw me twice, shame on me."  I'm not one to let things go to stage 2.

I had my 2 decades of moral indignation at Behringer (and court verdicts or not, they were guilty as homemade sin) and did not purchase any of their offending products.  When the X32 came out I waited, bought one and expected to hate the damn thing and have it Craig's List by 6pm.  I still own it, an X32R, and S16/DL16.  Oh, an X-Touch, too.  There's a huge gulf between that level of console and the next genuine step up.

Right, which is to say that you did end up giving Behringer an "unearned" wallet-vote based on changing circumstances (i.e. the right product at the right price), no? Given that circumstances with A&H have also ostensibly changed (i.e. a new distributor) perhaps they aren't still exactly the devil you once knew, either?

-Russ

[Tim McCulloch]

Right, which is to say that you did end up giving Behringer an "unearned" wallet-vote based on changing circumstances (i.e. the right product at the right price), no? Given that circumstances with A&H have also ostensibly changed (i.e. a new distributor) perhaps they aren't still exactly the devil you once knew, either?

-Russ

No, I purchased a non-offending product.  I'm not validating their counterfeits.  With the abandonment of MusicThing support I'm not buying in further.

Allen-Heath had been a brand I secretly cheered on after decades of reading "no A-H" on riders and wondering what could have been so bad that it persisted for nearly 30 years.  I thought only Malcolm Hill deserved that. 

[Brian Jojade]

It only takes ONE failure at that point in negotiating 6 figure purchases to lose the business - forever.

Forever holding a grudge for one mistake is somewhat silly.  Times change. Product lines change.  Bad experiences mean that the offending company has to exceed the competition instead of just match it, but if they make a home run product at the right price, it makes sense.  The X32 is the perfect example.  SO many users said NO BEHRINGER, EVER, NO MATTER WHAT.  Then the X32 came out, and it's been a huge hit. (yeah, I still tape over the logo due to shame, but whatever)

The reports of lack of support from Behriger are a concern, but the realization that I could buy 3-4 X32's for what the going price of a comparable product was a year before its release does need to be taken into consideration.  It's what the market as a whole is doing.  Less service, but lower prices.  Take it or leave it, I guess, as most manufacturers are heading down those paths.  High end pro audio held on for as long as they could, but competition more often looks at initial price, not the long term convenience.

[richard_cooper]

Times change. Product lines change.

And also corporate ownership structures. A&H is now a brand of Audiotonix along with Digico, SSL, Calrec, Sound Devices, Klang, and others.

[ProSoundWeb Community]