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[duane massey]

I have to post something positive today. In mid-December I sent a Showdesigner 2 to Elation for a client. This was an early version without the card reader, and slider #2 was defective. I received back today. They (1) cleaned it up (2) fixed the problem (3) installed a card reader (4) replaced the plastic bumpers (5) updated the software.
They covered it all at no charge, including return shipping.
I (and my client) are very impressed with this service, considering how most companies have abandoned customer service.

[Tommy Nikiforov]

a different view on their customer service:

Bought an nx-touch , arrived broken new in box. sent it in for repairs under warranty. recieved the fixed unit with a bill telling me i broke the thing.

[Jeff Lelko]

I have to post something positive today. In mid-December I sent a Showdesigner 2 to Elation for a client. This was an early version without the card reader, and slider #2 was defective. I received back today. They (1) cleaned it up (2) fixed the problem (3) installed a card reader (4) replaced the plastic bumpers (5) updated the software.
They covered it all at no charge, including return shipping.
I (and my client) are very impressed with this service, considering how most companies have abandoned customer service.

That's awesome to hear Duane!  I don't have much Elation in my personal inventory, but the few times I've needed their support I've had good experiences.  One of my units needed a PCB replaced which was done under warranty for no charge, and a second time I was having issues updating a unit's firmware - Elation offered to ship the unit in and back to me for no charge so that they could address the problem in house.  Can't ask for more than that!

[Don T. Williams]

I purchased six Platinum Spot 5R's.  Three never worked right out of the box.  I requested RMA's and described the problem.  They did call and said all I needed was to replace a couple of small plug-in circuit boards.  I did that and if fixed one of the spots, but another spot failed while we were programing in its first hour of use.  I still had three units down.  Much as a tried at that time, I was never able to get them serviced and they are still sitting in my warehouse. This was more than 5 years ago when the 5R first became available. Interesting, I have had a couple of problems with ADJ movers recently, but the service has been excellent for the last few years.  This leads me to believe it has improved.  I know they occupy the same building.

[ProSoundWeb Community]