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[Tim Hite]

From the Turbosound Users Group on a social media site. . .

"My friend ordered an ip2000 from Amazon a few weeks ago. He got the sub only. He called. They said keep it and they would send him another one. It got here today. Just the sub. Again. He called. They said keep it and they'd send another one. Yikes Amazon! Anyone know where we can get 2 sets of towers?"

I'm delighted that Uli's new dealer network is working out well for everyone.

[Mike Pyle]

“We are now focusing on a select choice of the most influential e-commerce partners who have the largest customer reach and depth of services,” he wrote. “Only large e-commerce partners are capable of delivering this service.”

“As a consequence, this unfortunately disqualifies all small brick-and-mortar stores and traditional distributors, as serving them adds little value and increases cost.”

[Scott Helmke]

Sadly I'm now in the position of having to turn down any Music Tribe items that might come in for repair.

[Jared Bartimus]

From the Turbosound Users Group on a social media site. . .

"My friend ordered an ip2000 from Amazon a few weeks ago. He got the sub only. He called. They said keep it and they would send him another one. It got here today. Just the sub. Again. He called. They said keep it and they'd send another one. Yikes Amazon! Anyone know where we can get 2 sets of towers?"

I'm delighted that Uli's new dealer network is working out well for everyone.

Amazon is weird like this, I got a "free" online battery backup because there was a minor issue with the first one and they didn't want to bother having it shipped back.  That was a $730 UPS at the time.

[Helge A Bentsen]

Getting anything these days is a nightmare, all across the board.

Mixers: Backorder
DSPs: Backorder
Speakers: Backorder
Wireless gear: Backorder
The only thing that ships regularly these days is cables, but I'm not betting on it to continue.

[Brian Jojade]

The cost of dealing with returns of defective orders often means it's cheaper just to let the customer keep it.  The raw cost for returning the unit would include the cost of shipping, plus the labor to deal with the component when it comes back. Seeing as it's incomplete, that would mean sending back to the factory for testing before being repackaged with other parts to be able to sell.

The manufacturing cost of the brand new part already on the assembly line is probably pretty close to what it would cost to put that component through all of that, so they get to be the good guy and let you keep it.

[Scott Helmke]

The cost of dealing with returns of defective orders often means it's cheaper just to let the customer keep it.

Well, that and being able to leave the E-waste with the customer instead of taking back to the factory.

[MikeHarris]

“We are now focusing on a select choice of the most influential e-commerce partners who have the largest customer reach and depth of services,” he wrote. “Only large e-commerce partners are capable of delivering this service.”

“As a consequence, this unfortunately disqualifies all small brick-and-mortar stores and traditional distributors, as serving them adds little value and increases cost.”

sell that HD96 or Wing through E fu**in Commerce Uli !!

[ProSoundWeb Community]