As a follow up and PSA:
I contacted AE Techron and they do not really service iTech (non-HD) any longer. I got 3 answers from them, and the general consensus was 'maybe' we can fix it, and I need to ship and pay a bench fee to get it looked at it (so this was going to be my last resort).
I contacted the nearest certified Crown repair center near me (which is in Lawrence or Methuen, MA). They said they would have to send the amp to Crown to service, and they don't repair amps.
I contacted Crown and they could not help. Their best suggestion was to call The Tone Garage.
Recommendation from Forum members as well to call The Tone Garage, so I did that.
Jay at Tone Garage responded to my email very promptly and gave me an upfront flat fee price to fix/service the amp (without a full diagnosis, just my description of the issue). I sent it out via UPS and it was expected to get their on a Friday. I got an email from Jay on that Friday it was arriving, saying the amp was done and ready to ship back! Maybe UPS got it there early (Thursday), but either way, VERY quick turnaround.
He did replace the ribbon cable, that's about all I know about the repair.
Amp arrived, and I put it back in the rack last night. Going to fire it up tonight and perform some tests and take it out to a gig this weekend.
The PSA here is - if you need an iTech serviced, The Tone Garage (in Cali) is a great option.
