ProSoundWeb Community

Please login or register.

Login with username, password and session length
Advanced search  

Pages: [1] 2 3   Go Down

Author Topic: Turbosound FlexArray Diaphragm Sources  (Read 3271 times)

Marc Holland

  • Newbie
  • *
  • Offline Offline
  • Posts: 5
Turbosound FlexArray Diaphragm Sources
« on: July 19, 2019, 02:49:57 pm »

Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ? I finally got a response from MusicTribe part department after a week of multiple emails.  You can't call them anymore as they no longer have a working phone number.  This box was just discontinued in 2016.  It has a "10 year warranty" but no replacement parts for purchase?? Anyone know of a suitable replacement if they totally drop the ball on this? Thanks in advance.

Response from MusicTribe below:


"Regarding your inquiry: Need a RD117 for FlexAarray.
Dear Marc,

I apologize for the delayed response as our parts team has been re-staffed in the previous week. Unfortunately we do not stock the items you have requested any longer. I also checked with our UK team to see if they possibly had these parts but they have never carried them. I apologize for any inconvenience.

Thank you again for contacting us and please let me know if I can be of further assistance or if you have any further question. Alternatively please visit our website for support and further information.

Kind regards

Colton Schaum
Your CARE Parts Champion
Music
Tel:
Web: www.musictribe.com"
Logged

Art Welter

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1578
Re: Turbosound FlexArray Diaphragm Sources
« Reply #1 on: July 19, 2019, 03:36:05 pm »

Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ?
Marc,

The response you got from the Tribe sucks.

The Speaker Exchange in Florida:
https://reconingspeakers.com/product/turbosound-tfa600h-tfa600hw-tfa600hdp-cd117-diaphragm-2/

And Rüegsegger Acoustics in Switzerland:
http://www.sicken.ch/pi/en/turbosound-rd-117-diaphragm-cd-117.html

appear to both carry diaphragms that should work.

Good luck!

Art
Logged

Doug Johnson

  • Full Member
  • ***
  • Offline Offline
  • Posts: 245
  • Rhoadesville, VA
Re: Turbosound FlexArray Diaphragm Sources
« Reply #2 on: July 19, 2019, 03:42:52 pm »

You might try contacting Steve Payne at Soundworks in Richmond, VA.  He is on this site as well.  He has a sizable inventory of pre-Music Tribe Turbosound.  If anybody will know where to source replacements, it will be him.
Logged

Marc Holland

  • Newbie
  • *
  • Offline Offline
  • Posts: 5
Re: Turbosound FlexArray Diaphragm Sources
« Reply #3 on: July 19, 2019, 05:21:28 pm »

You might try contacting Steve Payne at Soundworks in Richmond, VA.  He is on this site as well.  He has a sizable inventory of pre-Music Tribe Turbosound.  If anybody will know where to source replacements, it will be him.

Thanks Doug.  I tried Steve before I posted.  I bought and odd end from him for this system before.  Even he was stumped.  But, he's checking a source for me.

Marc,

The response you got from the Tribe sucks.

The Speaker Exchange in Florida:
https://reconingspeakers.com/product/turbosound-tfa600h-tfa600hw-tfa600hdp-cd117-diaphragm-2/

And Rüegsegger Acoustics in Switzerland:
http://www.sicken.ch/pi/en/turbosound-rd-117-diaphragm-cd-117.html

appear to both carry diaphragms that should work.

Good luck!

Art

I tried both last week Art.  They both were out of stock.  We are MusicTribe dealers and can't get our hands on them.  Both companies were in the same boat we were in.  I was hoping there was an off the shelf replacement that someone knew of. Thanks though!
Logged

Scott Holtzman

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 5616
  • Ghost AV - Avon Lake, OH
    • Ghost Audio Visual Systems, LLC
Re: Turbosound FlexArray Diaphragm Sources
« Reply #4 on: July 19, 2019, 07:35:42 pm »

Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ? I finally got a response from MusicTribe part department after a week of multiple emails.  You can't call them anymore as they no longer have a working phone number.  This box was just discontinued in 2016.  It has a "10 year warranty" but no replacement parts for purchase?? Anyone know of a suitable replacement if they totally drop the ball on this? Thanks in advance.

Response from MusicTribe below:


"Regarding your inquiry: Need a RD117 for FlexAarray.
Dear Marc,

I apologize for the delayed response as our parts team has been re-staffed in the previous week. Unfortunately we do not stock the items you have requested any longer. I also checked with our UK team to see if they possibly had these parts but they have never carried them. I apologize for any inconvenience.

Thank you again for contacting us and please let me know if I can be of further assistance or if you have any further question. Alternatively please visit our website for support and further information.

Kind regards

Colton Schaum
Your CARE Parts Champion
Music
Tel:
Web: www.musictribe.com"

Man I hope they are not hard to find too long or we will have way too many Turbosound boxes!
Logged
Scott AKA "Skyking" Holtzman
River Delta Audio is now:

Ghost Audio Visual Solutions, LLC
Cleveland OH
www.ghostav.rocks

Peter Morris

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1279
Re: Turbosound FlexArray Diaphragm Sources
« Reply #5 on: July 19, 2019, 11:08:45 pm »

Does anyone have a source for replacement diaphragms for FlexArray boxes (Turbosound RD117) ? I finally got a response from MusicTribe part department after a week of multiple emails.  You can't call them anymore as they no longer have a working phone number.  This box was just discontinued in 2016.  It has a "10 year warranty" but no replacement parts for purchase?? Anyone know of a suitable replacement if they totally drop the ball on this? Thanks in advance.

Response from MusicTribe below:


"Regarding your inquiry: Need a RD117 for FlexAarray.
Dear Marc,


I apologize for the delayed response as our parts team has been re-staffed in the previous week. Unfortunately we do not stock the items you have requested any longer. I also checked with our UK team to see if they possibly had these parts but they have never carried them. I apologize for any inconvenience.

Thank you again for contacting us and please let me know if I can be of further assistance or if you have any further question. Alternatively please visit our website for support and further information.

Kind regards

Colton Schaum
Your CARE Parts Champion
Music
Tel:
Web: www.musictribe.com"

Hi Marc,

I would ask on the Turbosound users facebook page.

https://www.facebook.com/groups/1945383432352962/
Logged

Alberto Escrina

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 55
    • STS Sound Touring Systems
Re: Turbosound FlexArray Diaphragm Sources
« Reply #6 on: July 20, 2019, 12:24:15 pm »

Hi Marc. If, at this time you are not getting any useful feedback, note that Turbosound as most of system designers/manufacturers, don't make their loudspeakers or compression drivers. They employ OEM devices from several well known manufacturers around the globe.
If you or anyone can put a close picture of the compression driver's outside and inside and the diaphragm itself, perhaps we could identify brand and model for helping you.
Regards,
Logged
Alberto Escriña
R&D for STS Sound Touring Systems
Buenos Aires,
Argentina

Rick Alan

  • Full Member
  • ***
  • Offline Offline
  • Posts: 160
Re: Turbosound FlexArray Diaphragm Sources
« Reply #7 on: July 21, 2019, 09:54:54 am »

Lennox Foster of Sound Media in south FL has the largest inventor of flex and flashline pre MG. If anyone will know it will be him.
Logged

Steve Payne

  • Sr. Member
  • ****
  • Offline Offline
  • Posts: 396
    • Soundworks of Virginia, Inc.
Re: Turbosound FlexArray Diaphragm Sources
« Reply #8 on: July 22, 2019, 01:09:00 pm »

I have talked with Marc on the phone and contacted a GB Turbosound friend.  Hopefully we are making progress and finding the parts he needs.
Logged
Steve Payne
like us on Facebook at:
https://www.facebook.com/SOUNDWORKSOFVIRGINIA

Marc Holland

  • Newbie
  • *
  • Offline Offline
  • Posts: 5
Re: Turbosound FlexArray Diaphragm Sources
« Reply #9 on: July 30, 2019, 11:26:02 am »

Thanks everyone.  And thanks Steve! He got the wheel turning.  I finally got the UK parts department to ship me one from their limited remaining stock.  I'm not too optimistic about the future of this box though. It should never take that much effort to track down an essential spare part.
Logged

ProSoundWeb Community

Re: Turbosound FlexArray Diaphragm Sources
« Reply #9 on: July 30, 2019, 11:26:02 am »


Pages: [1] 2 3   Go Up
 



Page created in 0.047 seconds with 22 queries.