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[Jeff Lelko]

Greetings,

A few jobs ago I discovered that one of my EW100 e935 mic capsules was dead - i.e. inhibiting audio transmission from the handheld transmitter.  The problem followed the capsule between transmitters when troubleshooting and I’ve isolated the problem to the capsule.  This seems to be a somewhat known issue.  So for a $200 capsule, what’s the general consensus on what to do with it?  Send to Sennheiser for repair?  Sell as known defective on eBay to the highest bidder?  Reliability is a top priority to me and I don’t mind replacing the capsule with a new one - I’m just curious what to do with the old one short of trashing it.  Thanks!

[Chris Hindle]

If a new one is 200, I'd tend to toss the old one and buy new.
Call Senny,and see if they have a flat-rate repair/replace option.
Chris.

[doug johnson2]

The last time I sent a microphone into Sennheiser, it was a flat rate repair, less than the cost of a new replacement.  Much like Shure, they sent a new one, without retail packaging.

[Jeff Lelko]

Thanks for the input Chris and Doug.  I've never done a repair through Sennheiser before but I'll definitely get in touch.  I don't mind buying a new capsule - I just hate to have this become a paperweight or end up in the trash when I'm sure it's a minor fix and still worth a few bucks...  Thanks again!

[ProSoundWeb Community]