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[duane massey]

Sounds like you were "Harmonized", as we used to say when I was active in the business....

[Jamin Lynch]

Sounds like you were "Harmonized", as we used to say when I was active in the business....

HAHA...These days it's  "SamSunged" 

[Erik Jerde]

Admittedly amazon has really spoiled me.  Now I order something before 2PM and I expect it to ship out the same day.  If I spec next day shipping I expect it to show up the very next day.  I have to remind myself with other vendors/distributors that next day with them means the day after the 3-5 days they take to actually ship the order.

Interestingly Digikey UPS ground shipping has lately actually resulted in next day delivery.  I’m not sure where their distribution center is relative to me but I sure do like it!

[Bob Stone]

Also, a lot of dealers will list things in stock that they don't actually have on hand but their distributor has on hand. So it needs to go from distributor -> shipper -> dealer -> shipper -> you, which adds a lot of time to getting it where it needs to be.

[Chris Hindle]

Also, a lot of dealers will list things in stock that they don't actually have on hand but their distributor has on hand. So it needs to go from distributor -> shipper -> dealer -> shipper -> you, which adds a lot of time to getting it where it needs to be.

Then don't offer "Next Day shipping."
Chris.

[Ike Zimbel]

Interestingly Digikey UPS ground shipping has lately actually resulted in next day delivery.  I’m not sure where their distribution center is relative to me but I sure do like it!

Digi-Key is the best web commerce company I have ever dealt with, bar none. When I had my repair business going, I could drive home from the shop, sit on my couch and order parts between 6:00 and 7:00 pm, get an immediate order confirmation e-mail, followed by a "your order has shipped" e-mail about 20-40 minutes later.
And then...wait for it...get the parts order at the shop the next morning! For $8.00, which in Canada, is the only shipping option. I know it's not so straightforward in the States from having done some repair jobs down there. There, you get a long list of shipping options but pay a lot more for the overnight ones.
It's not just the shipping options either. Their web site is very easy to navigate and gives you 90% of the info you may need to see on the first page, the whole transaction process is just the two e-mails mentioned above. I used to get phone calls from Newark and Mouser saying "how come you don't order from us more often?". I used to tell them to go to the Digi-Key web site and order some parts!
They are located in Thief River Falls, MN, BTW.

[John Roberts {JR}]

For a manufacturer's perspective although I am long out of the tenches. Every manufacturer would love to fill every order quickly, but it is prohibitively expensive to keep piles of JIC (just in case) inventory.

IMO the best place for JIC inventory is at the sound company where the buck stops and the show must go on.

JR

[duane massey]

It's one thing to not have the inventory. It's another thing to accept the order, especially for overnight shipment, without letting the customer (or dealer in our case) that the item wasn't in stock, or (even worse) telling us it was available, and then not shipping for several days.

[Doug Johnson]

One of the reasons I got out the service/install business was after the last round of music store crashes, the local stores I was subcontracting to couldn't justify stocking pro sound inventory and the turnaround time on orders was just too long. Especially, when you completing against stocking internet dealers that are able to turn things around in a day or two.

[ProSoundWeb Community]