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Author Topic: HELP!! QSC Touch Mix going Crazy!!  (Read 1058 times)

John Mayse

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HELP!! QSC Touch Mix going Crazy!!
« on: January 13, 2019, 10:55:29 pm »

I bought the qsc touchmix 30 about 6 months ago.  About 2 weeks ago, i turned it on and it just started switching channels.  Now it does it everytime I turn it on. sometimes it will stop for a few minutes and then start switching again.  Does Anyone know how to fix this issue?

Thanks
John
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Bradford "BJ" James

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #1 on: January 13, 2019, 11:24:34 pm »

Start by saving libraries/scenes etc, then reintialize.
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Chris Grimshaw

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #2 on: January 14, 2019, 03:35:25 am »

Firmware version etc?
Make sure you're running the most up-to-date version.

Apart from that, is there anything touching the screen?
Has the unit got wet?

Chris
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richard_cooper

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #3 on: January 14, 2019, 09:48:15 am »

I bought the qsc touchmix 30 about 6 months ago.  About 2 weeks ago, i turned it on and it just started switching channels.  Now it does it everytime I turn it on. sometimes it will stop for a few minutes and then start switching again.  Does Anyone know how to fix this issue?

Thanks
John

Don't those things have some kind of Demo mode that does something similar to what you're describing? Can't remember how to turn it off, must be in the manual though.
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Alec Spence

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #4 on: January 14, 2019, 11:20:15 am »

Don't those things have some kind of Demo mode that does something similar to what you're describing? Can't remember how to turn it off, must be in the manual though.
Google makes this tooo easy
https://www.qsc.com/resource-files/productresources/mix/q_mix_tmix_8_16_30_usermanual.pdf
On page 1:
"Demo mode is a looping slide show that plays as a factory default to give prospective buyers an overview of the mixer. You’ll probably want to turn Demo Mode off – even though our graphics guys are really proud of how it looks.
To Disable Demo Mode:  Menu -> Mixer Setup -> Demo Mode Off"

If it's this, then it would appear that your Touchmix has been reset to factory defaults, either intentionally, or by accident - or by a fault?
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John Mayse

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #5 on: January 14, 2019, 09:11:38 pm »

Start by saving libraries/scenes etc, then reintialize.
im sorry but i really don't know how to do anything except plug in mix it and play.  I'll look up how to do that.

thank you
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John Mayse

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #6 on: January 14, 2019, 09:29:37 pm »

Firmware version etc?
Make sure you're running the most up-to-date version.

Apart from that, is there anything touching the screen?
Has the unit got wet?

Chris
i'll check the firm ware.  And nothing is touching the screen. 
thanks,
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John Mayse

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #7 on: January 14, 2019, 09:35:14 pm »

Google makes this tooo easy
https://www.qsc.com/resource-files/productresources/mix/q_mix_tmix_8_16_30_usermanual.pdf
On page 1:
"Demo mode is a looping slide show that plays as a factory default to give prospective buyers an overview of the mixer. You’ll probably want to turn Demo Mode off – even though our graphics guys are really proud of how it looks.
To Disable Demo Mode:  Menu -> Mixer Setup -> Demo Mode Off"

If it's this, then it would appear that your Touchmix has been reset to factory defaults, either intentionally, or by accident - or by a fault?
ok thank you, i'll check that.
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frank kayser

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #8 on: January 14, 2019, 10:39:28 pm »

i'll check the firm ware.  And nothing is touching the screen. 
thanks,
Just a dirty screen (on the TM16) can cause some "interesting" responses.  Sweat drops on the mixer screen and/or the iPad are particularly bothersome, wet or dry.
Check carefully around the screen bezel for foreign matter.
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Brian Charbobs

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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #9 on: January 16, 2019, 07:45:30 pm »

I bought the qsc touchmix 30 about 6 months ago.  About 2 weeks ago, i turned it on and it just started switching channels.  Now it does it everytime I turn it on. sometimes it will stop for a few minutes and then start switching again.  Does Anyone know how to fix this issue?

Thanks
John
Call QSC Touchmix support, it is top notch, they will help you out.
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Re: HELP!! QSC Touch Mix going Crazy!!
« Reply #9 on: January 16, 2019, 07:45:30 pm »


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