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[Tim Weaver]

I'm having a lot of trouble communicating with the IT guy here about what issues we keep having. He thinks it's just an audio problem since he can ping the devices. After he does that he basically gives up. I'd like to provide some training material to him, but it doesn't need to be audio-centric.


My latest issue is that after a power failure last week, my Shure ULXD reciever will lose sync and mute. It's been up running perfect for a year, and now this. I also had a Studio Tech Model 362 do the same thing, but after a reboot it has been solid ever since.

I'm also having the stage boxes come up, but will mute and unmute 3-4 times before coming on solid. This is all since the power failure.

I have all this gear on a Pure-Sine battery backup, but the gear was turned off during the event.

[Scott Holtzman]

I'm having a lot of trouble communicating with the IT guy here about what issues we keep having. He thinks it's just an audio problem since he can ping the devices. After he does that he basically gives up. I'd like to provide some training material to him, but it doesn't need to be audio-centric.


My latest issue is that after a power failure last week, my Shure ULXD reciever will lose sync and mute. It's been up running perfect for a year, and now this. I also had a Studio Tech Model 362 do the same thing, but after a reboot it has been solid ever since.

I'm also having the stage boxes come up, but will mute and unmute 3-4 times before coming on solid. This is all since the power failure.

I have all this gear on a Pure-Sine battery backup, but the gear was turned off during the event.

I don't know how you fix not caring.  A ping test is going to tell you much of anything.  Need to run some data and see if you are getting packet loss.

Forget trying to teach him Dante, are these managed switches?  Tell him to log in and check the ports for errors.  The uplinks too.

If he is motivated there are some Dante network primers online.

[Tim Weaver]

I don't know how you fix not caring.  A ping test is going to tell you much of anything.  Need to run some data and see if you are getting packet loss.

Forget trying to teach him Dante, are these managed switches?  Tell him to log in and check the ports for errors.  The uplinks too.

If he is motivated there are some Dante network primers online.

I can fix that. Our boss has already told him he needs to take an active role in this. The boss is on my side of this fight.


Yes, managed switches. Dante traffic is on a VLan campus-wide. He recently moved our DHCP server into his office where most of the IT gear resides. The problems got worse after that.

[Mac Kerr]

Yes, managed switches. Dante traffic is on a VLan campus-wide. He recently moved our DHCP server into his office where most of the IT gear resides. The problems got worse after that.

What are you using the DHCP server for? If Dante is on its own VLAN just let it get link local addresses. Or use static IP addresses. It is easier to troubleshoot the network if you know the IP address of al the devices. What is in the error logs of Dante Controller?

Mac

[Tim Weaver]

What are you using the DHCP server for? If Dante is on its own VLAN just let it get link local addresses. Or use static IP addresses. It is easier to troubleshoot the network if you know the IP address of al the devices. What is in the error logs of Dante Controller?

Mac

And this has exhausted my IT knowledge.


I don't know other than we were using it when I got here. When I started 2 years ago, Dante was on the same IP range as all the other traffic. We eventually had problem with Dante swamping the Wifi Points, so Dante was VLan'd. We are still using DHCP for all of it though.

The Error log is full of "clock sync Unlocked", Audio Mute", Clock Sync Locked", "Audio Unmute". For lots of my devices, not just the ones in question. The ULXD reciever also gets a "Fanout Configuration Detected".

[David Sturzenbecher]

And this has exhausted my IT knowledge.


I don't know other than we were using it when I got here. When I started 2 years ago, Dante was on the same IP range as all the other traffic. We eventually had problem with Dante swamping the Wifi Points, so Dante was VLan'd. We are still using DHCP for all of it though.

The Error log is full of "clock sync Unlocked", Audio Mute", Clock Sync Locked", "Audio Unmute". For lots of my devices, not just the ones in question. The ULXD reciever also gets a "Fanout Configuration Detected".

To answer the question in your subject,  there are 3 levels of Dante Certification, that can all be taken online.

https://www.audinate.com/resources/training-and-tutorials/dante-certification-training

[Justice C. Bigler]

To answer the question in your subject,  there are 3 levels of Dante Certification, that can all be taken online.

https://www.audinate.com/resources/training-and-tutorials/dante-certification-training

Have him do the Level 1 and Level 2 training online. Then send him to an in person class for Level 3.


If he doesn't get it by then, he probably never will.

[Stephen Beatty]

Sigh, good luck with your IT. I too work at a center of advanced technology and learning institution.
 When we say Dante their eyes roll up....

And thanks David for the link. I have a couple of techs who will like to take those.

[Andrew Hollis]

Yes the training is simply online. But you need Level 3 to grasp the problems you're reporting, which are PTP issues, or user errors in the clock sync scheme.

This is the best starter resource for IT:
https://www.audinate.com/sites/default/files/PDF/adding-dante-to-your-network-audinate.pdf

[Spenser Hamilton]

Sigh, good luck with your IT. I too work at a center of advanced technology and learning institution.
 When we say Dante their eyes roll up....

And thanks David for the link. I have a couple of techs who will like to take those.

My organization is having discussions about whether or not we want to allow Clients to stream their events, IT sure can be frustrating.

[Michael Elphinstone]

I'm an IT guy first, AV second. Are you sure it's not the Shure gear? Has your network person checked the QOS for your Dante VLAN? IF there was a power outage, it could also be the switching gear that's gone screwy. If your IP trafic is having issues since it was VLANed, it could be the routes setup to manage that VLAN. IF your IT guy is only pinging stuff, they might need a network expert to assist.

My work sees AV and IT part of Technology Services. We have to get along because we're the same department. It also means problems like this don't exist because we're one team. It also means my level 1 helpdesk guy knows how to setup a mic

[Stephen Beatty]

 I have to say the network folks here have started to really listen to us. I have always asked that the network engineers be included in any new or big capital projects as the network is now the heavy lifting backbone of educational technology.

 The laptop is now your 16mm, 55mm, overhead transparency, cable TV and (Dog help us) and the bringer of PowerPoint.
 
 And the network is what provides the in and out of knowledge to the classroom.

 We want to be able to share content and live feeds around campus. A strong alliance with your IT/Network people is a good thing.

[Andrew Hollis]

Yes, both they and we forget that they are service providers, there to enable the needs of their customers, you, the staff.

I think it's ok to be reminded of that.

[Jelmer de Jong]

My latest issue is that after a power failure last week, my Shure ULXD reciever will lose sync and mute. It's been up running perfect for a year, and now this. I also had a Studio Tech Model 362 do the same thing, but after a reboot it has been solid ever since.

I'm also having the stage boxes come up, but will mute and unmute 3-4 times before coming on solid. This is all since the power failure.

I have all this gear on a Pure-Sine battery backup, but the gear was turned off during the event.

Sounds like igmp-snooping is acting weird. Igmp-snooping is there for devices that will slowly die if they are exposed to multicast traffic. Dante clocksignal is multicast.

[Samuel Rees]

And this has exhausted my IT knowledge.


I don't know other than we were using it when I got here. When I started 2 years ago, Dante was on the same IP range as all the other traffic. We eventually had problem with Dante swamping the Wifi Points, so Dante was VLan'd. We are still using DHCP for all of it though.

The Error log is full of "clock sync Unlocked", Audio Mute", Clock Sync Locked", "Audio Unmute". For lots of my devices, not just the ones in question. The ULXD reciever also gets a "Fanout Configuration Detected".

I’ve got that mute/sync/locked error series with ULXD and certain switches with no specific explanation ever discovered.


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