ProSoundWeb Community

Please login or register.

Login with username, password and session length
Advanced search  

Pages: [1]   Go Down

Author Topic: QLX-D1 Transmitter firmware issue  (Read 5689 times)

Bill Hinds

  • Jr. Member
  • **
  • Offline Offline
  • Posts: 67
QLX-D1 Transmitter firmware issue
« on: April 24, 2018, 06:45:51 pm »

Hi All, I need some help. Called Shure and after 20+ minutes on hold with customer service got disconnected sooo, thought I would put the issue here.

Tried to upgrade the firmware in the receiver  (which was successful) then to the Body Pack Transmitter. The 1st attempt bombed out. Tried it again now the receiver has an Error 008 (might be 007) code and no frequencies listed . Just dashes and Wil not allow me to try the firmware upgrade again. 

Any suggestions? Or maybe How to do a default reset for the Body Pack?

Any help appreciated!

Thanks,  Bill
Logged

Ray Aberle

  • Classic LAB
  • Hero Member
  • *
  • Offline Offline
  • Posts: 3434
  • Located in Vancouver, WA (and serves OR-WA-ID-BC)
    • Kelcema Audio
Re: QLX-D1 Transmitter firmware issue
« Reply #1 on: April 24, 2018, 07:00:14 pm »

Hi All, I need some help. Called Shure and after 20+ minutes on hold with customer service got disconnected sooo, thought I would put the issue here.

Tried to upgrade the firmware in the receiver  (which was successful) then to the Body Pack Transmitter. The 1st attempt bombed out. Tried it again now the receiver has an Error 008 (might be 007) code and no frequencies listed . Just dashes and Wil not allow me to try the firmware upgrade again. 

Any suggestions? Or maybe How to do a default reset for the Body Pack?

Any help appreciated!

Thanks,  Bill
That's a trip back to Shure. A local company I work with had a QLXD do that as well- sounds like theirs was more random (not as a result of a FW update) but multiple tries and it doesn't work. AFAIK they're sending it back to Shure for repair. (Or it went back as a part of their 600MHz trade in program... haha)

-Ray
Logged
Kelcema Audio
Regional - Serving Pacific Northwest (OR, WA, ID, BC)

boburtz

  • SR Forums
  • Sr. Member
  • *
  • Offline Offline
  • Posts: 291
  • San Francisco Bay Area
    • SoundWizard Productions
Re: QLX-D1 Transmitter firmware issue
« Reply #2 on: April 24, 2018, 10:53:04 pm »

Hi All, I need some help. Called Shure and after 20+ minutes on hold with customer service got disconnected sooo, thought I would put the issue here.

Tried to upgrade the firmware in the receiver  (which was successful) then to the Body Pack Transmitter. The 1st attempt bombed out. Tried it again now the receiver has an Error 008 (might be 007) code and no frequencies listed . Just dashes and Wil not allow me to try the firmware upgrade again. 

Any suggestions? Or maybe How to do a default reset for the Body Pack?

Any help appreciated!

Thanks,  Bill
I bricked a ULX-D bodypack transmitter and had to downgrade the firmware on the receiver, then could recover the bodypack via firmware re-flash, then re-updated receiver and bodypack. It took a few minutes, but it didn't have to go back to shure... The hardest part for me was the fact that I had a very low internet signal while trying to figure out what to do, and also got disconnected from Shure during the support call...
Logged

Ike Zimbel

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 592
  • I'm not a newbie, I just play one on the internet!
    • Zimbel Audio Productions
Re: QLX-D1 Transmitter firmware issue
« Reply #3 on: April 25, 2018, 02:19:44 am »

I bricked a ULX-D bodypack transmitter and had to downgrade the firmware on the receiver, then could recover the bodypack via firmware re-flash, then re-updated receiver and bodypack. It took a few minutes, but it didn't have to go back to shure... The hardest part for me was the fact that I had a very low internet signal while trying to figure out what to do, and also got disconnected from Shure during the support call...
I've had the same experience with a ULX-D belt pack. Sometimes you have to go backwards before you go forwards. At the time Shure tech support was very helpful and talked me through the issue.
Logged
~Ike Zimbel~
Wireless frequency coordination specialist.
Manufacturer's Representative (Canada)

Radio Active Designs
~416-720-0887~
ca.linkedin.com/pub/ike-zimbel/48/aa1/266

Scott Helmke

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1622
Re: QLX-D1 Transmitter firmware issue
« Reply #4 on: April 25, 2018, 02:03:42 pm »

I've only had this trouble with ULX-D, but the key was to reload the original firmware possibly several times and then try the newer stuff.  I don't know if this applies to QLX-D, but on ULX-D if there's an asterick next to the firmware version in the Update Utility it means that the existing firmware has some corruption and should be reloaded with the same version.
Logged

ProSoundWeb Community

Re: QLX-D1 Transmitter firmware issue
« Reply #4 on: April 25, 2018, 02:03:42 pm »


Pages: [1]   Go Up
 



Page created in 0.029 seconds with 23 queries.