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Author Topic: My beloved DSR112 not well  (Read 39764 times)

Jeff Lelko

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Re: My beloved DSR112 not well
« Reply #250 on: April 02, 2018, 07:50:24 pm »

Rookies.

This company shoots them with shotguns and sets them on fire.

https://www.technomad.com/videos/

I've seen X-Laser do the same thing.  Quite impressive to literally barbecue a unit and see it still work!  While the videos of speakers being thrown from roofs and lasers being cooked are entertaining, it's nice to know that your products are both built to last and built to handle life on the road.
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Debbie Dunkley

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Re: My beloved DSR112 not well
« Reply #251 on: April 02, 2018, 07:52:46 pm »

That's interesting since I have had a pair of DSR 15's for a few years :)

Michael

Not really - I already covered this - I had a brain fart:


Oops...no idea why I said that - I'm tired and other excuses.....
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A young child says to his mother, "Mom, when I grow up I'm going to be a musician." She replies, "Well honey, you know you can't do both."

Mike Monte

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Re: My beloved DSR112 not well
« Reply #252 on: April 02, 2018, 11:20:23 pm »

Based on this thread, we're not sure if the warranty even transfers to the original owner :o
Keeping mine!
+1
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Gordon Brinton

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Re: My beloved DSR112 not well
« Reply #253 on: April 03, 2018, 09:33:14 am »

Of course, I have a show in Reading on the 7th. Where's your event? Depending on the time, I may be able to check them out. Thanks for the invite!

I didn't want to hijack Debbie's thread so, PM sent.
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Debbie Dunkley

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Re: My beloved DSR112 not well
« Reply #254 on: April 03, 2018, 10:33:52 am »

I'm trying to get any information I can regarding when that replacement speaker is coming. I am using a chat session on the website - I thought it might be quicker than the phone hold time.
I was told when I signed in that the wait time was 6.18 minutes and that I am second in the queue. Clock is showing 24:32 minutes on hold...
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A young child says to his mother, "Mom, when I grow up I'm going to be a musician." She replies, "Well honey, you know you can't do both."

Debbie Dunkley

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Re: My beloved DSR112 not well
« Reply #255 on: April 03, 2018, 10:44:02 am »

I was told that an email with a shipping label was sent to my email yesterday - which I never received (surprise surprise).... so I asked for a resend and - I now have it. I asked if they will be cross shipping the replacement one and was told I will have to wait till they receive this one back.......Why am I not surprised??
Now I can't get the bad one sent out till the coming weekend so more wait time......
But keeping positive - small steps, small steps.
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A young child says to his mother, "Mom, when I grow up I'm going to be a musician." She replies, "Well honey, you know you can't do both."

John Fruits

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Re: My beloved DSR112 not well
« Reply #256 on: April 03, 2018, 11:43:08 am »

Hmmmmmm, how many times have you not received messages and how many times haven't you received emails they claimed to have sent, especially after confirming your email.  I would think that if someone's job entailed providing product support via phone and online, that perhaps they shouldn't hire people who seem to frequently have issues returning phone calls and sending emails. 
Furthermore, my Mr. Snarkypants persona insists on pointing out that yes, it has a 7 year warranty, but resolution for any problems might take 6 years and 13 months. 
Fingers crossed for you and by the way, I say they owe you some serious swag.
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Dave Garoutte

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Re: My beloved DSR112 not well
« Reply #257 on: April 03, 2018, 12:18:46 pm »

Unfortunately, the T-shirt they send will say:
"I sent my DSR in for warranty and all I got was this ##!@ T-shirt!"
 ::)
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Debbie Dunkley

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Re: My beloved DSR112 not well
« Reply #258 on: April 03, 2018, 02:30:20 pm »

Unfortunately, the T-shirt they send will say:
"I sent my DSR in for warranty and all I got was this ##!@ T-shirt!"
 ::)

 ;D
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A young child says to his mother, "Mom, when I grow up I'm going to be a musician." She replies, "Well honey, you know you can't do both."

Debbie Dunkley

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Re: My beloved DSR112 not well
« Reply #259 on: April 03, 2018, 02:30:48 pm »

Hmmmmmm, how many times have you not received messages and how many times haven't you received emails they claimed to have sent, especially after confirming your email.  I would think that if someone's job entailed providing product support via phone and online, that perhaps they shouldn't hire people who seem to frequently have issues returning phone calls and sending emails. 
Furthermore, my Mr. Snarkypants persona insists on pointing out that yes, it has a 7 year warranty, but resolution for any problems might take 6 years and 13 months. 
Fingers crossed for you and by the way, I say they owe you some serious swag.

Now that would be nice but I won't hold my breath...
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A young child says to his mother, "Mom, when I grow up I'm going to be a musician." She replies, "Well honey, you know you can't do both."

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Re: My beloved DSR112 not well
« Reply #259 on: April 03, 2018, 02:30:48 pm »


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