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[Tim McCulloch]

I totally 'get it' if the customer even looks remotely unhappy - we try to make some accommodation to keep the client happy.  What or how much that needs to be isn't the point.

This technical issue appears to be an operational failure on the part of the BE.  While a client doesn't care who is responsible (and clients tend to look at the payee name on the cheque), neither Bill nor a member of his staff caused the problem.  If a design shortcoming (not enough rig sounds specious) is evident, a discount on next year's show might be in order; if the client is hiring acts that do not advance the gig or, day of show, need far more than the client is paying for or agreed to, that is not Bill's fault either.

As I said earlier, for a 25% discount there must be other, less obvious factors at play.  I also wonder why Bill felt it necessary to perform his Mea Culpa in the forums.

[eric lenasbunt]

Personally I like what Tim said about discounting NEXT year.
We recently were a little under gunned at a gig (partially a misunderstanding of audience area). We worked tirelessly to get the delay fills as loud as we could to cover the area in question. My apology/solution, I offered that next year we will bring more delays at no additional charge.
That made the customer very happy, acknowledged that that area was not up to snuff but we had a solution to make it sound as good as the rest of the event.
I also like this approach because it gives them incentive to use your services again and shows we are working to improve and be excellent.


Sent from my iPhone using Tapatalk

[Brandon G. Romanowski]

I'd hate to see this guy's reaction to an actual problem. 😂

[Jim McKeveny]

Bill_

What did you previously use v. the new EAW? What in your expected prior output calculations v. new reality  became out-of-range?

 

[ProSoundWeb Community]