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Author Topic: x32 died randomly  (Read 15959 times)

William R. Conturo

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x32 died randomly
« on: June 01, 2015, 09:24:54 am »

I was in the middle of a church service the past weekend and the x32 I was on just died completely. I tried to power cycle it and the buttons to the right of the screen would flash dim and the console would remain unresponsive. After about 5 min of waiting I tried to cycle it again and it would come back on for about a 60 seconds then die again. I disconnected everything except the power and the problem is the same. I submitted a claim to Behringer so I guess I will be finding out for myself how their tech support is. This is not confidence inspiring at all. Anyone else have this issue?
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Brian Jojade

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Re: x32 died randomly
« Reply #1 on: June 01, 2015, 09:28:35 am »

Sounds to me like a power supply failure.

Digital mixers are essentially just computers with extra knobs on them.  When computer systems fail, they usually completely fail.  It happens. It's not just an x32 thing.  It can happen even on the high end stuff.
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Brian Jojade

William R. Conturo

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Re: x32 died randomly
« Reply #2 on: June 02, 2015, 10:51:17 am »

Sounds to me like a power supply failure.

Digital mixers are essentially just computers with extra knobs on them.  When computer systems fail, they usually completely fail.  It happens. It's not just an x32 thing.  It can happen even on the high end stuff.

Hopefully the higher end stuff has higher end power supply components. ;D

Also still no reply from Behringer on my claim. I don't see this going well.
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Tim McCulloch

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Re: x32 died randomly
« Reply #3 on: June 02, 2015, 11:07:26 am »

Hopefully the higher end stuff has higher end power supply components. ;D

Also still no reply from Behringer on my claim. I don't see this going well.

Call the Care Dept in Las Vegas.  It seems to work faster than email.
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"Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven's sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possible can. You will get an enormous reward. You will have created something."  - Kurt Vonnegut

Michael Lapke

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Re: x32 died randomly
« Reply #4 on: June 02, 2015, 07:56:12 pm »

Dear William,

Please reach out to our CARE department so that we can help you with your X32. You can reach us by phone at 702-800-8290 (US) or +44 1562 732290 (UK) or send us an email to CARE@music-group.com. We will do our best to get back to you as soon as possible. Thanks!

Best,

Michael LAPKE
Specialist, Customer Experience, Engagement
MUSIC Group
BEHRINGER
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Michael Lapke
Specialist, Community
[MUSIC Tribe
BEHRINGER

Miguel Angel Castro Rios

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Re: x32 died randomly
« Reply #5 on: June 03, 2015, 01:40:00 am »

I was in the middle of a church service the past weekend and the x32 I was on just died completely. I tried to power cycle it and the buttons to the right of the screen would flash dim and the console would remain unresponsive. After about 5 min of waiting I tried to cycle it again and it would come back on for about a 60 seconds then die again. I disconnected everything except the power and the problem is the same. I submitted a claim to Behringer so I guess I will be finding out for myself how their tech support is. This is not confidence inspiring at all. Anyone else have this issue?
Did you use a power conditioner?
Even the best console can fajl if power isn't steady.
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William R. Conturo

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Re: x32 died randomly
« Reply #6 on: June 03, 2015, 09:49:32 am »

Did you use a power conditioner?
Even the best console can fajl if power isn't steady.

Yes, Using a pure sine wave UPS and Furman conditioner. I don't think the UPS has ever even been tripped though.
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Art Nadelman

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Re: x32 died randomly
« Reply #7 on: June 03, 2015, 09:55:52 am »

Try a new power cord, making sure the power cord is firmly plugged in.

It happens...
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William R. Conturo

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Re: x32 died randomly
« Reply #8 on: June 03, 2015, 01:10:50 pm »

Try a new power cord, making sure the power cord is firmly plugged in.

It happens...

Ya, I had tried that. The problem has to have been internal.

Shipped it back today. Hopefully I will see it again soon. They told me a maximum of 3 weeks turnaround.
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William R. Conturo

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Re: x32 died randomly
« Reply #9 on: June 27, 2015, 10:25:53 am »

Got the board back last week. It must have been a quick turnaround because I got the slowest shipping available and I'm up in PA. I put the console back in last night and everything seemed good then this morning the same exact thing happened. The console died and then wouldn't turn back on unless I let it sit for a few minutes then it would come one for a bit then shut off again. They clearly took the thing apart because all the screw heads are worn and the side panel wasn't on right. Looks like it's going to have to go back again. I was really hoping this was going to be the thing that brings me back to Behringer but I don't know now. I guess I should expect it with such the cheap price tag. Anyone have a similar experience? I'm not quite sure what I should do here.
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- Billy C

ProSoundWeb Community

Re: x32 died randomly
« Reply #9 on: June 27, 2015, 10:25:53 am »


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