Callan Carnahan wrote on Mon, 23 November 2009 17:00 |
Elliot Thompson wrote on Mon, 23 November 2009 07:14 |
Matters are worse when the customer decides the open the cabinet and dissects the driver. You’ve voided what little warranty you have left.
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I figured I'd have to suck it up and bite the bullet on this one. The guy there told me to open up the cabinet to look at the speaker and then to let him know what was wrong, so we did that at his instruction. If that voided any warranty then I guess I'm much more naive than I thought Oh well. Live and learn.
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I’ve never heard of a manufacture telling a customer to open any of their products if it is not functioning properly. The customer could hurt himself or herself during the process. The company would then be faced with a lawsuit.
If the sales representative told you to open the cabinet, he may have assumed there was a loose wire from the cabinet connection to the loudspeaker terminal. Possibly, physical damage in which is easily visible. Under those conditions, such inspections usually occur at the shop were the item was purchased or maybe a house call if the customer has a great relationship with the store. That means they buy a lot of items.
Dismantling the components off the loudspeaker chassis?
That is far beyond what the average customer would do.
Best Regards,