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[Dustin Campbell]

So, I ordered my srx815's - I powered one up and its says its an 812p on the lcd screen- I thought I was crazy so I hooked it up to the six connect app and sure enough same thing. I know it is the same power amp but I think the tunings would be different for a 12in and a 15in speaker? Thoughts? I looked up on JBL - doesn't seem to be a way to switch the firmware so I called the dealer and am going to send it back- wish there was a quick fix.

[Tim McCulloch]

So, I ordered my srx815's - I powered one up and its says its an 812p on the lcd screen- I thought I was crazy so I hooked it up to the six connect app and sure enough same thing. I know it is the same power amp but I think the tunings would be different for a 12in and a 15in speaker? Thoughts? I looked up on JBL - doesn't seem to be a way to switch the firmware so I called the dealer and am going to send it back- wish there was a quick fix.

I'm not sure how Audio Architect would handle stuffing the right firmware in the box when the box says it's something else.

I'd suggest a quick call to JBL and see.  If you're already using Audio Architect this might be a 2 minute fix *if it's possible*.  I doubt SRX Connect has the ability to do this, though.

[Scott Gaines]

That's a bummer!
Yeah, definitely looks like they put the wrong firmware on the Amp.
What a stupid mistake.

[Dustin Campbell]

I was going to download audio architect - but it looks like it is pc only- I have a pc that i haven't fired up in quite a while and probably would entail a bunch of updates - lot of cobb webs- what is the best way to contact JBL?(never mind I found it on their website - Duh)

[Dustin Campbell]

I'm not sure how Audio Architect would handle stuffing the right firmware in the box when the box says it's something else.

I'd suggest a quick call to JBL and see.  If you're already using Audio Architect this might be a 2 minute fix *if it's possible*.  I doubt SRX Connect has the ability to do this, though.

SRX connect app - definitely can not do this- just basic controls - but still kinda cool.

[Dustin Campbell]

I just got off the phone with JBL and they said it needs to be swapped out - the frequency response would be completely different. That's what I figured.

[Scott Gaines]

Well at least they aren't dicking you around. Please let us know about the turnaround time.
And let them know you're updating us on turnaround time. That might improve the response.

[Rick Powell]

I just got off the phone with JBL and they said it needs to be swapped out - the frequency response would be completely different. That's what I figured.

Do they want you to send back the whole speaker, or just the amp module?

[Tim McCulloch]

Do they want you to send back the whole speaker, or just the amp module?

Brand new, out of the box... the whole speaker.

[David Sturzenbecher]

I just got off the phone with JBL and they said it needs to be swapped out - the frequency response would be completely different. That's what I figured.

It's reassuring to know JBL tests all their products before shipping...

[John Fruits]

I have to wonder how many others were programmed wrong?

[Tim McCulloch]

I have to wonder how many others were programmed wrong?

Probably a bunch.  Hard to say if the amp is programmed before installing in the cabinet or after but my guess is a whole shifts worth.

[Scott Holtzman]

Probably a bunch.  Hard to say if the amp is programmed before installing in the cabinet or after but my guess is a whole shifts worth.

The part number of the amp is different.  Not sure what part of end of line they flash them.  Probably before they go into the cabinet.

How could this pass the sweep test let alone a visual QA?

Wonder if they sweep the drivers out of the cabinet and end of line testing is mechanical only?

Love to see the ISO process docs on this.

[David Sturzenbecher]

The part number of the amp is different.  Not sure what part of end of line they flash them.  Probably before they go into the cabinet.

How could this pass the sweep test let alone a visual QA?

Wonder if they sweep the drivers out of the cabinet and end of line testing is mechanical only?

Love to see the ISO process docs on this.

What tests?  JBL makes a weatherized custom shop box (that lists for $15k) that I end up using often.  It has been a standard for 3 years now that 2 of every 20 need to be opened up and fixed upon arrival to us.  Cold solder joints, miswiring, excess glue causing cone rubbing, and outright bad drivers are the common culprits.   I have asked to see complex impedance, rub and buzz, or any other sort of results that prove a quality check was performed. So far nothing.  Their orders are getting fewer and fewer.

[Scott Holtzman]

What tests?  JBL makes a weatherized custom shop box (that lists for $15k) that I end up using often.  It has been a standard for 3 years now that 2 of every 20 need to be opened up and fixed upon arrival to us.  Cold solder joints, miswiring, excess glue causing cone rubbing, and outright bad drivers are the common culprits.   I have asked to see complex impedance, rub and buzz, or any other sort of results that prove a quality check was performed. So far nothing.  Their orders are getting fewer and fewer.

That's just plain sad.

[Stephen Kirby]

The part number of the amp is different.  Not sure what part of end of line they flash them.  Probably before they go into the cabinet.

How could this pass the sweep test let alone a visual QA?

Wonder if they sweep the drivers out of the cabinet and end of line testing is mechanical only?

Love to see the ISO process docs on this.

Yes, typically you put the finished product in a chamber and run signals though it.  Often to catch what we call rub and buzz.  Meaning you can test the drivers but if they aren't tightened you get extraneous noises that show up in sweeps and such.

[ProSoundWeb Community]