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Author Topic: New Allen & Heath SQ Series  (Read 55583 times)

Tim McCulloch

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Re: New Allen & Heath SQ Series
« Reply #220 on: January 13, 2018, 09:03:57 pm »

Well ... I'm not off to a good relationship with my new SQ-5.   >:(

In just three days of ownership, it has locked up (all controls frozen) on three occasions requiring a power off to recover.

Audio would pass, but no buttons were operational.  Faders would move, but had no effect.

SQ MixPad was running and connection was lost. Upon powering the mixer, SQ MixPad failed to connect.

It's got the latest firmware ... which may need closer examination.

Fortunately, I wasn't at a gig!  Now I'm nervous.

Looks like the X32 will be seeing extended duty.

That's the kind of thing I'd expect from Soundcraft. ;)

Sorry to hear you're having problems, Bob.  Did you contact the A&H USA distributor?
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Bob Leonard

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Re: New Allen & Heath SQ Series
« Reply #221 on: January 14, 2018, 12:59:53 am »

Your not being very nice Tim. You've made me very sad.
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Tim McCulloch

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Re: New Allen & Heath SQ Series
« Reply #222 on: January 14, 2018, 02:29:20 am »

Your not being very nice Tim. You've made me very sad.

Sorry Bob.  Early release oddities were kind of SOP for Soundcraft Si, especially with regard to the iThingy app.  They got it sorted but it was better to be a late adopter.
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"Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven's sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possible can. You will get an enormous reward. You will have created something."  - Kurt Vonnegut

Bob Harvey

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Re: New Allen & Heath SQ Series
« Reply #223 on: January 14, 2018, 02:14:34 pm »

Sorry to hear you're having problems, Bob.  Did you contact the A&H USA distributor?

Hi Tim ... yes ... I've opened a support request.

Mine locked up again after yesterday's post.  Another user reported the same problem. Unfortunately, he was at a gig and had to do a complete PA shutdown and restart.

So ... I thought about what's going on here.

We were both using the MixPad app when the lock up occurred.  On one occasion I was using a Samsung Galaxy tablet and on others both the Samsung and an iPad.  Then just the iPad by itself.

The resulting lock up condition is identical to pressing the Lock select on the Home screen ... except there is no screen displayed to Unlock the desk.

That leads me to believe that the MixPad app could be sending some sort of lock signal to the desk.  Since the Home screen is not displayed, there is no way to Unlock short of a power reset.  I wonder if we could be touching some combination of items on the MixPad screen that would send a Lock signal ?
« Last Edit: January 14, 2018, 02:20:34 pm by Bob Harvey »
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Tim McCulloch

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Re: New Allen & Heath SQ Series
« Reply #224 on: January 14, 2018, 03:24:55 pm »

Hi Tim ... yes ... I've opened a support request.

Mine locked up again after yesterday's post.  Another user reported the same problem. Unfortunately, he was at a gig and had to do a complete PA shutdown and restart.

So ... I thought about what's going on here.

We were both using the MixPad app when the lock up occurred.  On one occasion I was using a Samsung Galaxy tablet and on others both the Samsung and an iPad.  Then just the iPad by itself.

The resulting lock up condition is identical to pressing the Lock select on the Home screen ... except there is no screen displayed to Unlock the desk.

That leads me to believe that the MixPad app could be sending some sort of lock signal to the desk.  Since the Home screen is not displayed, there is no way to Unlock short of a power reset.  I wonder if we could be touching some combination of items on the MixPad screen that would send a Lock signal ?

That's a good catch in the observation dept, Bob.

Are you in a position to go fully non-remote and see if the failure returns?
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"Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven's sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possible can. You will get an enormous reward. You will have created something."  - Kurt Vonnegut

Peter Morris

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Re: New Allen & Heath SQ Series
« Reply #225 on: January 14, 2018, 05:36:06 pm »

Hi Tim ... yes ... I've opened a support request.

Mine locked up again after yesterday's post.  Another user reported the same problem. Unfortunately, he was at a gig and had to do a complete PA shutdown and restart.

So ... I thought about what's going on here.

We were both using the MixPad app when the lock up occurred.  On one occasion I was using a Samsung Galaxy tablet and on others both the Samsung and an iPad.  Then just the iPad by itself.

The resulting lock up condition is identical to pressing the Lock select on the Home screen ... except there is no screen displayed to Unlock the desk.

That leads me to believe that the MixPad app could be sending some sort of lock signal to the desk.  Since the Home screen is not displayed, there is no way to Unlock short of a power reset.  I wonder if we could be touching some combination of items on the MixPad screen that would send a Lock signal ?

Luckily for you Bob, you have an Allen and Heath. My past experience is that these guys will sort it out for you ASAP!

FWIW I'm not aware of others having issues, but most are not using the Mixpad app. The only thing I have noticed is people consistently raving about the sound quality  :)

Edit "Are you in a position to go fully non-remote and see if the failure returns?"  Tim's suggestion is exactly what you need to do, that will help you as well as A&H to nail down the problem - is it just your desk or is there an issue with the app etc.
« Last Edit: January 14, 2018, 05:46:33 pm by Peter Morris »
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Tim McCulloch

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Re: New Allen & Heath SQ Series
« Reply #226 on: January 14, 2018, 08:51:01 pm »

Luckily for you Bob, you have an Allen and Heath. My past experience is that these guys will sort it out for you ASAP!

FWIW I'm not aware of others having issues, but most are not using the Mixpad app. The only thing I have noticed is people consistently raving about the sound quality  :)

Edit "Are you in a position to go fully non-remote and see if the failure returns?"  Tim's suggestion is exactly what you need to do, that will help you as well as A&H to nail down the problem - is it just your desk or is there an issue with the app etc.

I think Bob is on to something - perhaps an instruction mis-code, like switching a view on the tablet sends the code for "lock mixer".  I'm sure they'll sort it out.

Ah, being an early adopter beta tester...
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"Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven's sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possible can. You will get an enormous reward. You will have created something."  - Kurt Vonnegut

brian maddox

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Re: New Allen & Heath SQ Series
« Reply #227 on: January 18, 2018, 03:53:49 pm »

The Soundcraft Si series had a similar rough start.  I suspect that things will get ironed out within the next 6 months.  Until then, I would keep that X32 close at hand ;)

The comment about the X32 made me LOL...  :)

Seriously, who would have thought that that would be anyone's 'safety mixer'...  :)
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Scott Holtzman

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Re: New Allen & Heath SQ Series
« Reply #228 on: January 18, 2018, 05:29:29 pm »

The comment about the X32 made me LOL...  :)

Seriously, who would have thought that that would be anyone's 'safety mixer'...  :)

And after all these years the competition still has not achieved feature parity.

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Tim McCulloch

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Re: New Allen & Heath SQ Series
« Reply #229 on: January 18, 2018, 06:39:37 pm »

The comment about the X32 made me LOL...  :)

Seriously, who would have thought that that would be anyone's 'safety mixer'...  :)

We can mix if we want to
We can leave your friends behind
Because your friends don't mix
And if they don't mix
They're no friends of mine.

Safety mix....

Okay, now back to the current decade.... 8)
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"Practicing an art, no matter how well or badly, is a way to make your soul grow, for heaven's sake. Sing in the shower. Dance to the radio. Tell stories. Write a poem to a friend, even a lousy poem. Do it as well as you possible can. You will get an enormous reward. You will have created something."  - Kurt Vonnegut
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