ProSoundWeb Community

Please login or register.

Login with username, password and session length
Advanced search  

Pages: 1 2 [All]   Go Down

Author Topic: How to deal with backline instrument damage?  (Read 4107 times)

Tim Hite

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1221
    • Bad Quail
How to deal with backline instrument damage?
« on: October 05, 2017, 01:50:18 PM »

Sent a guitar out to a wedding over the weekend. Guitarist left instrument on a stand outdoors after I'd repeatedly asked him to put it back in the case due to wind. Guitar got blown over and hit a stool on the way down resulting in a ding in the neck that affects playability.

Client and guitarist are aware. Guesstimate from luthier is $150 to repair. Guitar is Taylor LKSM-6.

What is common practice for charging for damages?
Logged
Bad Quail
Sound + Light + Image
Joshua Tree, California
Authorized Dealer for all this stuff

Kirby Yarbrough

  • SR Forums
  • Hero Member
  • *
  • Offline Offline
  • Posts: 513
  • Reston, Virginia
Re: How to deal with backline instrument damage?
« Reply #1 on: October 05, 2017, 01:56:26 PM »

What is common practice for charging for damages?

What does your contract say?
Logged

TJ (Tom) Cornish

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 4318
  • St. Paul, MN
Re: How to deal with backline instrument damage?
« Reply #2 on: October 05, 2017, 02:12:17 PM »

What does your contract say?
My (I'm not the OP) contract says that the client is responsible for any loss or damage except for normal wear and tear.  If it were me, I would get the guitar fixed to your satisfaction and then send the final bill to the client; holding the client's deposit until the repair has been paid for.
Logged

Brian Jojade

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 3421
    • HappyMac Digital Electronics
Re: How to deal with backline instrument damage?
« Reply #3 on: October 05, 2017, 03:46:01 PM »

My (I'm not the OP) contract says that the client is responsible for any loss or damage except for normal wear and tear.  If it were me, I would get the guitar fixed to your satisfaction and then send the final bill to the client; holding the client's deposit until the repair has been paid for.

+1
Logged
Brian Jojade

Bob Leonard

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 6807
  • Boston, MA USA
Re: How to deal with backline instrument damage?
« Reply #4 on: October 05, 2017, 05:42:03 PM »

All the above. Must be one hell of a dent if it effects playability.
Logged
BOSTON STRONG........
Proud Vietnam Veteran

I did a gig for Otis Elevator once. Like every job, it had it's ups and downs.

Tim Hite

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1221
    • Bad Quail
Re: How to deal with backline instrument damage?
« Reply #5 on: October 05, 2017, 08:37:48 PM »

All the above. Must be one hell of a dent if it effects playability.

1"x1/2"x1/8"D It's on the top of the back of the neck where my thumb goes, right at the 7th fret. Irritates me every time my thumb runs across it, thereby affecting playability.

What does your contract say?

Doh, just started using a new contract my insurance company provided. Lessee is responsible etc. . .

Problem solved.
Logged
Bad Quail
Sound + Light + Image
Joshua Tree, California
Authorized Dealer for all this stuff

Bob Leonard

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 6807
  • Boston, MA USA
Re: How to deal with backline instrument damage?
« Reply #6 on: October 06, 2017, 08:14:05 AM »

That's a serious dent. I'd be out of my mind. Why did you rent out a personal instrument? Christ, I don't let my own family touch my Gibson's. Shame on you. I have a small ding on the neck of my CS 1960 LP and just knowing it's there bothers me every time I pick it up.
Logged
BOSTON STRONG........
Proud Vietnam Veteran

I did a gig for Otis Elevator once. Like every job, it had it's ups and downs.

Chris Hindle

  • SR Forums
  • Hero Member
  • *
  • Offline Offline
  • Posts: 2709
  • Montreal, Quebec, Canada, Earth, Sol System,......
Re: How to deal with backline instrument damage?
« Reply #7 on: October 06, 2017, 03:11:09 PM »

That's a serious dent. I'd be out of my mind. Why did you rent out a personal instrument? Christ, I don't let my own family touch my Gibson's. Shame on you. I have a small ding on the neck of my CS 1960 LP and just knowing it's there bothers me every time I pick it up.

Bob, Calm down man.
I'm digging that Bogen out tomorrow....... 8)
Chris.
Logged
Ya, Whatever. Just throw a '57 on it, and get off my stage.

Tim Hite

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1221
    • Bad Quail
Re: How to deal with backline instrument damage?
« Reply #8 on: October 06, 2017, 07:25:19 PM »

That's a serious dent. I'd be out of my mind. Why did you rent out a personal instrument? Christ, I don't let my own family touch my Gibson's. Shame on you. I have a small ding on the neck of my CS 1960 LP and just knowing it's there bothers me every time I pick it up.

Trying to go the extra mile for a nice client. Client's musician didn't have a pickup in his J-45 for an outdoor show. Figured he'd take care of my guitar since his instrument was nicer. We sound checked with both instruments, but there was a good breeze blowing and the SDC was getting too much wind noise for my taste.

The Taylor is the only acoustic I had on hand with a pickup. Looks like it's time to put an undersaddle in the $300 Cordova dreadnought I own. I also own a Rainsong, but that was lent out.

The good new is I had to put my neighbors horse down for her this morning so I haven't been thinking about the guitar too much.
Logged
Bad Quail
Sound + Light + Image
Joshua Tree, California
Authorized Dealer for all this stuff

Bob Leonard

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 6807
  • Boston, MA USA
Re: How to deal with backline instrument damage?
« Reply #9 on: October 06, 2017, 09:47:22 PM »

Life will get better Tim. Chin up.
Logged
BOSTON STRONG........
Proud Vietnam Veteran

I did a gig for Otis Elevator once. Like every job, it had it's ups and downs.

Erik Jerde

  • Classic LAB
  • Hero Member
  • *
  • Offline Offline
  • Posts: 1400
Re: How to deal with backline instrument damage?
« Reply #10 on: October 06, 2017, 11:06:37 PM »

Client should expect to pay whatever it takes to make it right and rental for the period where it's unavailable. 

I once had a $2000 rented camera lens fall off my camera while zooming (no idea how, I'd been shooting with it on for a couple hours).  Fortunately I'd bought insurance on the rental so I just had to pay the deductible.  It wiped out my profit on the event but at least I didn't end up effectively paying for a new lens.  I think repair time rental plus cost of repair would easily have run into new lens territory.
Logged

Tim Hite

  • Hero Member
  • *****
  • Offline Offline
  • Posts: 1221
    • Bad Quail
Re: How to deal with backline instrument damage?
« Reply #11 on: October 07, 2017, 12:41:11 AM »

Life will get better Tim. Chin up.

Thanks Bob, it's been a rough week.
Logged
Bad Quail
Sound + Light + Image
Joshua Tree, California
Authorized Dealer for all this stuff

ProSoundWeb Community

Re: How to deal with backline instrument damage?
« Reply #11 on: October 07, 2017, 12:41:11 AM »


Pages: 1 2 [All]   Go Up
 



Site Hosted By Ashdown Technologies, Inc.

Page created in 0.037 seconds with 21 queries.