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Author Topic: JBL Warranty - send to them or look local for repair?  (Read 379 times)

David Roberts

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JBL Warranty - send to them or look local for repair?
« on: June 10, 2017, 12:40:28 am »

Hi Everybody.
One of my JBL EONs needs repair.  It's still under warranty but from what I've read there's some discretion as to whether or not specific issues are covered.  It SOUNDS like a mechanical issue with the low end driver - which should be covered - but it's hard to be certain without opening it up.  My question is this:

Will I be more likely to have a repair covered under warranty if I ship it back to JBL, or have a local authorized shop look at it?

Iím leaning toward shipping it to JBL since Iím having a hard time finding a repair center near me Ė which kinda surprises me since I live just north of Philadelphia which is a pretty big city.

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David Pedd

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Re: JBL Warranty - send to them or look local for repair?
« Reply #1 on: June 10, 2017, 11:01:44 pm »

I found 2 authorized service centers *IN* Philly.

Philadelphia Sound Products
 4527 Springfield Avenue
 Philadelphia 19143
 (215) 382-2616
www.Philasound.com
 Transducers, Electronics, EON, LSR, 6208, JRX,
 PRX, Selenium, MPro & SoundFactor, JBL Dealer   


Phoenix Audio Service, Co.
 908 Cottman Avenue
 Philadelphia, PA 19111
 215-722-4255
 Transducers, Electronics, EON LSR, 6208, JRX, PRX, Selenium, MPro & SoundFactor, DrivePack: VerTec, Venue Performance, and VRX Series
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David Pedd

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Re: JBL Warranty - send to them or look local for repair?
« Reply #2 on: June 10, 2017, 11:03:42 pm »

I forgot to add this if possible, local is *usually* better, as you can deal direct with the techs.

However, I just had a customer who took his Crown amp to a local "service" shop and they were horrible.  Your mileage may vary.
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