Good suggestion to go back and look at the forum posts where extremely experienced engineers belittle the inexperienced ones for just not knowing what they don't know... Great information for someone who already knows what they need to do, not so much for those who don't. I'm glad I got a few PM's from some people willing to offer some feedback. It seems like there seems to be a lot of confusion about what I'm looking for.... Just A/V dealers willing to spread the knowledge. If you are not comfortable with it, no problem thanks for reading. If you're not an A/V dealer, your input is not necessary. If you are an A/V, I would really appreciate you answers!
I'm not interested in finding/poaching business from any other A/V dealers. Actually if you had any experience in the industry yourself, you would know that most dealers actually work with each other. If one does not carry a certain brand that another does, they have a mutually beneficial relationship that does not require either one "poaching clients". If you yourself are a dealer, any info you have would be greatly appreciated, maybe you carry something I don't or vice versa. Maybe you find that most churches are buying X32's for some reason, maybe you know that most of your churches have a hard time convincing their elders of upgrading their equipment....whatever it is, maybe we can all help each other out to improve our respective companies. If not, I'd appreciate you not ruining the experience for any other people who would find this thread useful.
Hi Jeffry,Sorry, I wasn't clear before. What trends are YOUR company seeing? It's cool that they want you to develop resources, etc, to help your clients-- but those types of buying guides are really best developed based on YOUR experience. What trends are you seeing? What are the churches buying? What's happening here in the PNW is probably different compared to what you're seeing in California. And what we see here on the West Coast is likely different than what Jamin sees in Texas.Now, that's all predicated on the assumption that your company has been selling product for some time, and have that history to rely on. But, if your company is just starting into product installation/sales, then I understand your POV for the initial question.- Training: Yes, always a good thing, and a great way to sell service to the church. But, making sure it's timely, relevant and effective for the church technical staff is vital. If the staff doesn't want to learn, that's a problem. If you don't have a good trainer on staff (and not every live production person would make a good trainer!), then the message won't get through. If they're moving from an analog to a digital console, and you keep talking about stage basics, well, that's not relevant. They need to learn about the new workflow they'll encounter on their digital console. And so on.- Scope of projects: Every church is different (naturally). And, church size also doesn't always reflect the budget they have to work with. A small church with a very affluent congregation may have more to spend per capita than a large church in an area that's not doing so hot economically. Additionally, every church has different needs- there is no "One Size Fits All" solution. - The Wrong Product At The Right Price Is Still The Wrong Product. And, Buy Once, Cry Once. And Why Churches Buy 3 Sound Systems, And You Can Help Them Buy Just One. That last one is a great resource you can share with your new clients, and let them know how you're going to fit into the equation.Hope this helps!-Ray
One thing I can tell you that is consistent at just about every H.O.W. is money.The only difference is the scale. Trying to convince a small church with a low budget why they should not make purchases based solely on the lowest price is often times difficult to do. While at the same time the large churches with higher budgets often believe "just because it cost more it must be better." Or my favorite, "We called some of the other large churches around the country and this is what they are doing."
JG...They'll always have the money for what they want but not for what they need. Oh for a "polarity flip" option on their priorities.
Actually if you had any experience in the industry yourself, you would know that most dealers actually work with each other. If one does not carry a certain brand that another does, they have a mutually beneficial relationship that does not require either one "poaching clients".
I have worked directly in the Church install market and been around it for about 20yrs.I have never seen dealers work with each other as you describe.I have been on projects in which one dealer handles one part of the job and another handles another.The "usual" result is a serious MESS. Especially when it comes to service calls.Let's say dealer 1 provides the console and dealer 2 provides the speaker system.One day the system does not pass any audio.Who do you call? If you call dealer 2 (because no sound is coming out of the speakers) and they show up and spends time and expenses getting to the job, only to find that the output of the console (that dealer 1 provided) is defective.Does dealer 2 get to bill dealer 1? or the client? Even if the system is under warranty?YES, I have seen this exact type of thing happen a couple of times.When ONE dealer provides the whole system, then they will be responsible.HOWEVER-it can also get more complicated.In one case we were required to provide a fire alarm contact that would turn off the sound system (law in many areas).The sound system would not turn on. I drove 5 hours and found that the actual problem was the relay in the FIRE ALARM panel.Everything in the audio turn on system was working fine.I don't think we got to bill for that time (around 11 hours round trip).Things are not always so "cut and dry".
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