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Author Topic: x32 died randomly  (Read 22979 times)

Scott Holtzman

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Re: x32 died randomly
« Reply #40 on: June 30, 2015, 11:38:06 AM »

I run into Dell UPS products all the time in data centers everywhere. Dell's products are designed and mostly manufactured by APC/Snieder electric, located in Andover, MA. Follow the link below, choose configure by load, and you'll come up with a number of quality UPS units that will more than fill the bill for about the same price as anything you'll find on the web.

Not to sound like a sales guy, but Dell offers credit lines to consumers and businesses, so if you're going to buy 1 or 10 that can be a help. They also offer uplifted warranties offering on site support and replacement within 4 hours. Maybe something a bar band could use, but something a touring act could use.

http://www.dellups.com/ups-selector
 
Also note that they have some nice rack mount PDU products .

Little secret.  The Dell PDU's are on flea bay for pennies on the dollar.  Just be careful, as the 220 PDU's are pure 220V, know ground neutral support.  If you don't know what you are doing with them, only buy 4 wire PDU's.



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Scott AKA "Skyking" Holtzman

Ghost Audio Visual Solutions, LLC
Cleveland OH
www.ghostav.rocks

Bob Leonard

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Re: x32 died randomly
« Reply #41 on: June 30, 2015, 11:59:18 AM »

And some of them actually work.
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BOSTON STRONG........
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I did a gig for Otis Elevator once. Like every job, it had it's ups and downs.

Michael Lapke

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Re: x32 died randomly
« Reply #42 on: June 30, 2015, 01:34:42 PM »

Ya, I guess it's always a matter of "when" not "if". I'm not bashing Behringer too hard for it. Like I said, I have had nothing negative to say about the x32 thus far. I'm glad they seem to be standing by their products and I hope I can get this resolved soon. I would have higher expectations out of a top-tier console but I know anything can happen. This also extends far beyond our little world of pro audio. Minimizing the potential of unexpected failure is usually achieved through high quality design, parts, and product standards. Knowing that, I would expect the risk to be slightly higher with the x32 and I guess I signed up for it unfortunately. As long as they continue to stand by their product and acknowledge there mistake of sending i back un-repaired I can't be that upset.

I did look at the repair ticket and it says all they did was "re-seat the daughter board". No parts where replaced. They also made no mention of the powering down after time being fixed even though I clearly left a note describing the issue on the repair ticket. I bet it went like this:

receive console > take apart > re-seat ribbons > put back together > power on > ok > send back

Doesn't make me happy but what can I do now? I just have to roll with it and deal with the situation until it's resolved.

Dear William,

We are sorry to hear that your problem is still persisting. Please reach out to our CARE department again and we will make sure this gets fixed properly. I will let our team know to expect a call/email from you that way our technicians will have a heads up on the situation and can address it properly.

Best,

Michael LAPKE
Specialist, Customer Experience, Engagement
MUSIC Group
BEHRINGER
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Michael Lapke
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g'bye, Dick Rees

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Re: x32 died randomly
« Reply #43 on: June 30, 2015, 02:05:33 PM »

Dear William,

We are sorry to hear that your problem is still persisting. Please reach out to our CARE department again and we will make sure this gets fixed properly. I will let our team know to expect a call/email from you that way our technicians will have a heads up on the situation and can address it properly.

Best,

Michael LAPKE
Specialist, Customer Experience, Engagement
MUSIC Group
BEHRINGER

The bigger they are...
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Bob Leonard

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Re: x32 died randomly
« Reply #44 on: June 30, 2015, 04:51:00 PM »

Whose paying for all the shipping?
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BOSTON STRONG........
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I did a gig for Otis Elevator once. Like every job, it had it's ups and downs.

George Dougherty

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Re: x32 died randomly
« Reply #45 on: July 12, 2015, 03:12:10 PM »

The foam in those Gator cases will compress readily under the feet. I, too, figured it out before the overheating, and went to Home Depot and got a bunch of those little sample Formica pieces, double-sided taped two together, and double sided taped those under the five feet on the console. No sinking since, and much lighter than plywood.

Bummer about William's shut down problem. Does sound like an AC issue, or at least that's what I hope it is.
The intake and exhaust vents are up at the front of the board. Just a few minutes with a square and a knife had two ducts in the foam cut out for good ventilation. When I lifted the board prior to doing that there were indentations in the foam from the fan screws.  I was surprised. I had always assumed the handhold slots on the side were vents for cooling. Pays to pay attention.
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William R. Conturo

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Re: x32 died randomly
« Reply #46 on: August 31, 2015, 11:50:12 AM »

I wanted to update this for reference.

Beheringer paid the second round of shipping in full and I ended up with what looks like a brand new board about a month ago. I've been out of the country so it hasn't been up and running that entire time but I just spent this last weekend on it and it didn't skip a beat. I noticed some major differences in the new console like materials used for buttons. Maybe the one I got the first time around was an early model with known issues and they switched it out. I re-registered the new serial codes and all seemed fine there too.

So much hate for the office duty UPS. I'm thinking it's probably better than nothing. I know that the ones that cost 10 time more probably do a better job for mission critical applications but this one seems to keep the computer running fine along with the millions of other office computers in the world plugged through one. I think we had discussed earlier that the x32 is just a computer with faders and knobs so why the higher standard in power? No real need to answer that question just a point for argument from the other side.

My issue was not a power issue. It was a console issue. I have plenty of other digital stuff running off that leg of power that has been running for 4 times longer. No excuses other than the budget price tag that I understand.

I really appreciate Behringer for standing by their product. Everyone can makes mistakes but they corrected it quickly and at not real cost to my customer so I'm pretty happy.
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Rob Campbell

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Re: x32 died randomly
« Reply #47 on: August 31, 2015, 03:30:41 PM »

Specific problems with the Ui are very high signal to noise ratios from the pre's. That is doubled when you turn on phantom power and is unusable at that point. All of this I know about first hand as I own one. Others have complained of zipper noise when adjusting gain and connectivity issues, though i believe those were addressed in the last firmware update. I have a sinking feeling that the prevailing white noise issue is hardware and can't be fixed with a firmware update. if they sort these issues out though, it will be brilliant. I didn't/ want to bash it hoping there will be some way for me to salvage this thing, but I'd hate for you to have to wade through that thread at Gearslutz that was linked.
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Scott Holtzman

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Re: x32 died randomly
« Reply #48 on: September 01, 2015, 02:25:02 AM »

Specific problems with the Ui are very high signal to noise ratios from the pre's. That is doubled when you turn on phantom power and is unusable at that point.

That is utter poppycock.  The Pre's are more forgiving to poor gain structure to most analog boards that were upgraded to the x32's

I would have to go look at invoices but we have to be over 20 x32's, mostly racks, 5 in our inventory.  Almost all of my mixes have a high hat mic with phantom power and the noise floor does not increase when you engage the power. 

You can crank the pre up, add a compressor and suck the noise floor up but why would you do that.  Noise floor on the Pre's was never an issue.

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Scott AKA "Skyking" Holtzman

Ghost Audio Visual Solutions, LLC
Cleveland OH
www.ghostav.rocks

Robert Lofgren

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Re: x32 died randomly
« Reply #49 on: September 01, 2015, 04:50:47 AM »

I think that he was posting in the wrong thread. He talks about the Ui and not the x32.

That is utter poppycock.  The Pre's are more forgiving to poor gain structure to most analog boards that were upgraded to the x32's

I would have to go look at invoices but we have to be over 20 x32's, mostly racks, 5 in our inventory.  Almost all of my mixes have a high hat mic with phantom power and the noise floor does not increase when you engage the power. 

You can crank the pre up, add a compressor and suck the noise floor up but why would you do that.  Noise floor on the Pre's was never an issue.
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Re: x32 died randomly
« Reply #49 on: September 01, 2015, 04:50:47 AM »


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