Business hold means "before we ship any more product you have to pay your back bill and new shipments are COD or pre-paid." GC strung Music Group for too long.
Proven? In my experience the "value" business model is to make generic products that perhaps contrary to actual reality, the value customers already think they know how to operate. The reason why designing value products is actually harder than designing high end gear, is because you have to engineer in "user tolerant" functionality. The heavy lifting is making a product that still works as the customer expects it to work, despite misuse and abuse by the inexperienced customers. Classic examples of this approach are clip limiting, short circuit , and thermal over-load protection in power amps. These features came first to the value segment because it is so much more successful to engineer out bad experiences than educate the inexperienced customers to avoid making those common mistakes, or worse make them pay for blown up gear even when the failure was clearly their fault. The customer is always right, and doesn't appreciate being reminded with a repair charge when they are not. There is no margin or budget in value products for hand holding. The shift to big box stores and direct sales, from mom and pop dealers just squeezes even more end user support from the distribution channel. These days it's all about price, and customer support costs money. JR
My guess would be the online portion is very profitable and the retail stores are for the most part operating at a loss. I have not personally set foot in a local music store for quite a few years. The sales staff usually knows a lot less about the products than I do and without sales tax it's much cheaper to buy everything on line. Like it or not online sales is the only business model that works for MI gear.
Yeah, except that their website sucks. When I go to search for something on there, their search function is not intuitive enough, so a search for CDJ does NOT bring up Pioneer CDJs unless I get way more specific.
I just typed in CDJ in the big textbox labelled "Keywords..." on the top left of the home page and got lots of results.http://www.guitarcenter.com/Search/Default.aspx?internal=1&browser=&fsrc=cdj&src=cdjSo maybe it's better now?
Yeah, so they fixed that, but now you cannot click on items to get to them, you have to control-click to launch the item into a new window. Either way, if they want people to buy things on their website, they should probably take some time to make it, you know, actually functional.... lol.Ray
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