Silly question, but did you press the select button for the L/R and then the upper or lower EQ button. And then did the faders turn red in response, or did they turn ORANGE??
SELecting MAIN L/R, the GEQ (either hi or lo), faders turn red, but make no changes in the EQ. It is not in bypass. Console seems to function normally otherwise (a couple of other little "glitches" such as the AFL light never lights, no L/R signal at headphones until some sort of Monitor function was enabled, and another thing that may just be OE). Graphic EQ works fine on AUX and Matrix.
I have also tried to wipe this console and start all over but the manual factory default reset and another method suggested by the one time I did speak to a rep at SC did not work. I tried several times, both methods (after saving "shows" to USB of course), and the desk came back to it's pre reset/ configuration settings every time.
I walked into this after it was set up by someone else. Ain't particularly fond of this desk necessarily but all the kids say it's like, way cool, so it is what it is and before I leave, it'd be nice to have it fully, correctly functional.
After writing to SC USA, I have finally been contacted by a different rep so maybe he can help.
Thanks for all the replies.