I have been intrigued by the X32, and have been reading reports to see how it is holding up, and looking forward to seeing how it hold up down the road. I know one company I have freelanced for just bought 4 of them for their smaller shows. So I poked over to the YouTube videos from TexasLiveSound, who had the issue with the X32. In the comments section of one of the videos:
TexasLiveSound 3 weeks ago:
Just received my new X32 from FedEx. Thank you to everyone at Behringer. Very great customer service. Very great customer service.
TexasLiveSound 4 weeks ago:
So Behringer just called my cell. They noticed my video of the defective X32 and are overnighting Texas Live Sound a brand new console. That they are going over with a fine tooth comb before sending out. Well played Behringer.
Joe Sanborn 1 month ago:
Hi Mike, My apologies for the issue you are having. Issues with the X32 are very rare, but we treat any issue quickly and want to make sure you are back up and running ASAP. As it is Sunday, I have contacted Chase McKnight in our Las Vegas facility to take care of you first thing Monday morning. His direct number is: 702-371-0830 I have also sent you a PM with my cell number to get this taken care of ASAP. Best Joe Sanborn Manager, Channel Marketing MUSIC Group BEHRINGER
Yeah there is a stigma to Behringer, but I do get the sense they are trying to move past that and do things better. The fact that they personally called this guy to resolve the issue, to overnight a board, and to post the response they did I think does speak to this, that they are trying to do right with this console. I don't think there is a manufacturer out there that hasn't had issues in the past with products. The issue comes when the manufacturer doesn't address it, or the issue is so catastrophic that they can't come back from it to undo the damage caused.