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Author Topic: Yamaha speaker quality going down...?  (Read 2439 times)

Robert Weston

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Yamaha speaker quality going down...?
« on: November 13, 2012, 01:57:19 pm »

Is the quality of Yamaha products on the decline?

I recently purchased (new) 4 CM speakers -monitors and 4 C speakers –FOH (all w/12” woofers) for a small vocal PA.  Upon opening the boxes , here’s what was observed:

  4 x speaker cabinets had a very noticeable amount of saw dust in the speaker grills and loose in the plastic bag the cabinets were in
  4 x speaker cabinets (same as above) all had wood screws about ¾ way out of the holes they were intended for (these screws secure the horns)
  1 x speaker had a blown woofer
  1 x speaker had cabinet damage

All speakers tested good (expect for the one with the blown – buzzing - woofer).  I ended up replacing it instead of having warranty work; I don’t trust the company that is authorized by Yamaha to conduct any work.

These were all purchased from Guitar Center and were in Yamaha boxes that did not look like they were opened previously to my ownership.  I’ve done business with this same GC and same salesmen over the past many years… never any issues from GC.

I called Yamaha to talk to someone about the perceived quality control of their CM speaker product; the only live person I talked to was a rude receptionist -- that if she had to wait longer than 20 milli-seconds for an answer from me, she was repeating her questions again.  I was placed into an infinite loop of "hold" music.

Is this the “new” Yamaha?
   
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Josh Billings

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Re: Yamaha speaker quality going down...?
« Reply #1 on: November 13, 2012, 06:53:51 pm »

All I can say is the DSR cabs are incredible.
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David Parker

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Re: Yamaha speaker quality going down...?
« Reply #2 on: November 13, 2012, 08:48:19 pm »

Is the quality of Yamaha products on the decline?

I recently purchased (new) 4 CM speakers -monitors and 4 C speakers –FOH (all w/12” woofers) for a small vocal PA.  Upon opening the boxes , here’s what was observed:

  4 x speaker cabinets had a very noticeable amount of saw dust in the speaker grills and loose in the plastic bag the cabinets were in
  4 x speaker cabinets (same as above) all had wood screws about ¾ way out of the holes they were intended for (these screws secure the horns)
  1 x speaker had a blown woofer
  1 x speaker had cabinet damage

All speakers tested good (expect for the one with the blown – buzzing - woofer).  I ended up replacing it instead of having warranty work; I don’t trust the company that is authorized by Yamaha to conduct any work.

These were all purchased from Guitar Center and were in Yamaha boxes that did not look like they were opened previously to my ownership.  I’ve done business with this same GC and same salesmen over the past many years… never any issues from GC.

I called Yamaha to talk to someone about the perceived quality control of their CM speaker product; the only live person I talked to was a rude receptionist -- that if she had to wait longer than 20 milli-seconds for an answer from me, she was repeating her questions again.  I was placed into an infinite loop of "hold" music.

Is this the “new” Yamaha?
 

I bought a pair of SM15IV monitors new about 10 years ago. One had a dragging voice coil right out of the box. It happens.
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George Friedman-Jimenez

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Re: Yamaha speaker quality going down...?
« Reply #3 on: November 13, 2012, 09:16:17 pm »

I don't think this trend, if it is really a trend, is limited to Yamaha. I bought an EV ZXA1 new several years ago. All 4 of the bolts holding the 8" driver were less than halfway in and I could hear the driver rattling around when I moved the speaker. I tightened the bolts, didn't even bother to call EV, and have had no problem since. I bought an EV ZX3 new also and about half of all the bolts used in the entire unit, inside and outside, were completely corroded, I mean seriously ugly. No way any QC or final inspector could have missed that. Two emails later, with no questions asked and no explanation, EV sent me a complete set of new bolts, which I installed. Absolutely no problems since.

I would hypothesize that some companies may indeed be cutting back on the quality control and final inspection stages of production with the intent to shift some of the QC burden onto the consumer and the warranty replacement department, the new manufacturing philosophy being to do everything more quickly, not worry so much about doing it right, let the buyers become the QC inspectors, and, for the more reputable companies, to then replace things if and when the buyers complain. The entire cost to EV of those 2 interactions over a total of $1300 worth of speakers was the cost of 1 bolt set plus 1 way shipping, maybe 1% of the total cost or 2% of the wholesale cost. Probably cheaper to the manufacturer than hiring another inspector and slowing the assembly workers down a bit so they can do a better job.

Does anyone from the industry have any reliable information to refute that hypothesis?
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Nicolas Poisson

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Re: Yamaha speaker quality going down...?
« Reply #4 on: November 14, 2012, 03:07:51 am »

let the buyers become the QC inspectors

Well, it reminds me of a software company having its operating system debugged by early customers. But I cannot remember its name. Any help ?
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Robert Weston

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Re: Yamaha speaker quality going down...?
« Reply #5 on: November 14, 2012, 07:34:40 am »

Well, it reminds me of a software company having its operating system debugged by early customers. But I cannot remember its name. Any help ?

Yes - another good reason I haven't used that OS in 12 years; especially with alternatives sitting out there for free.


Good point on the use (rather lack of) QC people.  I wasn't looking forward to dealing with quality issues from Yamaha, but it appears this is the direction they are going.  And it seems odd EV would have the same issues.  I've put EV above Yamaha for years... hmmm
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David Parker

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Re: Yamaha speaker quality going down...?
« Reply #6 on: November 14, 2012, 07:42:21 am »

Yes - another good reason I haven't used that OS in 12 years; especially with alternatives sitting out there for free.


Good point on the use (rather lack of) QC people.  I wasn't looking forward to dealing with quality issues from Yamaha, but it appears this is the direction they are going.  And it seems odd EV would have the same issues.  I've put EV above Yamaha for years... hmmm

American made cars used to be junk. They counted on the buyer to be quality control and the dealerships to do the warranty work. A man named Deming from the U.S. had a quality program that the U.S. wasn't interested in. He took it to Japan, and the rest is history. They started producing high quality vehicles that were right when you bought them, and the U.S. manufacturers had to catch up. All the cars are much higher quality now. Maybe what the speaker manufacturers need is someone to kick their butts with higher quality gear. Or maybe not, everybody seems to be looking for that LOW price.
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paul bell

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Re: Yamaha speaker quality going down...?
« Reply #7 on: November 14, 2012, 08:29:05 am »

I'm pretty sure the EV ZXA1 speakers are made in China. Where are these Yamaha speakers made?

Many of the EV (wood) cabinets are made in North Carolina in a shop where quality and testing applies to every single cabinet.

There's been a lot of talk of "re-shoring" products that have been moved from US made to off-shore. The quality of off-shore made products is not where it should be and the added months from order to delivery is a problem.
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Steve Milner

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Re: Yamaha speaker quality going down...?
« Reply #8 on: November 14, 2012, 10:18:40 am »

All speakers tested good (expect for the one with the blown – buzzing - woofer).  I ended up replacing it instead of having warranty work; I don’t trust the company that is authorized by Yamaha to conduct any work.

 When you say you ended up replacing it, you mean hopefully, that you returned it to the store where you purchased it and they replaced it with a new unit? It is astounding to me to hear how other folks on these forums get a bad product in their hands, and don't let the manufacturer handle the repair/replacement...

 I've owned and used a LOT of Yamaha gear over the years, and have never once had an issue with their quality. Hopefully what you experienced was an unfortunate mistake, and hopefully your returning them to the dealer has solved the problem.

 Steve

Chuck Simon

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Re: Yamaha speaker quality going down...?
« Reply #9 on: November 14, 2012, 11:27:26 am »

Quote
I don't think this trend, if it is really a trend, is limited to Yamaha.
I agree.  With the first pair of JBL PRX618S-XLF that I purchased, one of them did not have the speaker wire connected.  That is the first failure I have had with JBL in over 25 years!
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